Laura Ashley / delay in order, no communication

England, Greater London, United Kingdom

I bought £1700 worth of furniture and upholstery from laura ashley in january 2012...i was given a guide date of the 4th April for delivery but was assured it may come sooner than that and we would be given weeks of notice to arrange a time and day that would suit us for delivery. It is now the 8th of april and ive just rang them to say, whats going on? ive been told 'by a computer' that delivery will not arrive until the end of may! no communication regarding this delay or why there is a delay. no one available ie manager or supervisor to advise me and no compensation can be given until we receive the items...absolutely outraged. I am now told someone will call me in the next 48 hours to explain!! still wont help my order to be here faster and no compensation. I will never shop there again. I would of made the furniture faster myself!

Post your comment