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Kuehne + Nagel / rude behavior and lack of proper coordination

Abu Dhabi City, AE
Contact information:

We are DOOSAN Heavy Industries & Construction located in Barakah Nuclear Power Plant, United Arab Emirates. We received a call from Mr. Sajji Mathew that we are having a shipment he sends the details and he requested for us to change the Proforma Invoice into invoice only. Thus, we contacted the shipper SEMPEL in Germany, when we received the amended document we forwarded to Mr. Mathew and he requested us to contact the local agent of the SEMPELL in UAE to request for the NOL. After receiving the approval of NOL we forwarded it to him thinking that everything is already fine. We called up him to follow up the update of our shipment and then he answers in a rude manner and told us to contact his colleague Mr. Reynald. So we did contact Mr. Reynald and ask the same, he told us to request H.S code of the shipper, so we did. We forwarded to him the same day and we called Renald again to follow up because they are not replying to emails and calling them more than 3x before they will answer. So again Mr. Reynald requested for importer code and ask if we can provide him any last entry bill. So again we forwarded the importer code and told him we do not have the last bill of entry. Again, we called him regarding the update he requested again for our trade license so we forwarded him. Again, we followed up, he told us not possible because all the documents were addressed to Barakah Nuclear Power Plant it should be to DOOSAN Heavy Industries & Construction so again we requested the SEMPELL to modify all the documents. So the modified documents we forwarded to them, and again we called for the update they require an amendment letter from the shipper so again we requested then forwarded to them. Again, we called up for the update they told us we need to inform the shipper to send a message to the airline with regards to the amendment documents and I ask them to confirm is there any chance to get the shipment since its very urgent and we are very delayed on our work at the site. He answered as we do not know we will check and informing us that he will give all the documents to our driver and we will clear all the documents and once clear we should go there at the airport to clear the shipment. They are very rude, not helping us and Mr. Mathew was shouted us to ask our clearing agent to clear the shipment and answered him why you are asking every day to change one by one the documents. He told us ok, ask your clearing agent, we told him we did not want dispute just tell us what kind of document need to be amended. Everything was amended, but every day they are asking for different things. As of now, we do not know what to do so, we raise this problem here hoping that you could help us.

Thank you and best regards,

DOOSAN HEAVY INDUSTRIES & CONSTRUCTION

Kuehne + Nagel
Kuehne + Nagel
Kuehne + Nagel
Kuehne + Nagel
Kuehne + Nagel

Sa
Nov 22, 2017

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