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KingSize Direct
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1.1 64 Reviews

KingSize Direct Complaints Summary

1 Resolved
53 Unresolved
Our verdict: If considering services from KingSize Direct with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KingSize Direct reviews & complaints 64

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Newest KingSize Direct reviews & complaints

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J
2:16 pm EDT
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KingSize Direct Suit coat

I placed my order, paid for rush delivery, when received the sleeves were too long, I returned the package the next day. That was a month ago - no refund. Received a confirmation that they received my package 10 days later, email said my refund should take 5-7 business days. Three and a half weeks - no refund.
Filling out a customer service form on their website errors out when you try to send. Waiting on the phone to speak with a human takes over one and a half hours.
This is ridiculous!
Do not order from this company!

Desired outcome: Full Refund including tax

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M
5:21 am EDT

KingSize Direct No Product

Kingsize emailed they shipped my order 6/14/21 it's 6/24 and still have not received. Attempt to call cust. service and wait time is over 30min. I know the virus has caused problems but this is ridiculous.

Desired outcome: Receive my product.

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S
5:33 pm EDT

KingSize Direct Shipping

An order ([protected]) was placed on May 24, 2021 with a 7-10 day expected arrival. I called yesterday. June 8, and was told "it looked like the items were being shipped that day". The status of the order still shows "not shipped". I think the shipping today answer is used to get people off the phone! I was told KingSize has a shortage of employees in shipping. If that's the case, HIRE MORE! I tried to call the customer service line just now & the recording said they are too busy for more calls to wait & to try again later. What a crock! This isn't the first time KingSize has had delayed shipping or said an item is on backorder. I only keep my account for my son-in-law. The summer shorts for his June birthday will probably be a Christmas gift by the time they get here. I would also give a zero rating if possible.

Shelia M. Burris

Desired outcome: Ship orders when you say you will

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J
9:15 am EDT

KingSize Direct Order shipping

I ordered $135 worth of shorts and shirts on sale. Five of each on 5-15-21. Today is 6-7-21. 24 days since I ordered. 16 business days since I ordered and the order has still not even shipped yet. The last time I called to check on this order at 14 business days the operator said the only thing she could do to help was cancel the order. I said no I want what I ordered. As I asked her what kind of sense did it make to cancel the order she hung up on me.

Desired outcome: Ship my order with expedited shipping

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A
4:33 pm EDT

KingSize Direct all around unsatifactory services

I have ordered two orders way back on 4/4/21 one for 56, 00 the other 200.00 and they where both ordered same day yet one was sent last thursday and the other today 4/14/21 as far as I see theres no love or prioruty 4 any of there customers as I called at least 5 times was never given and times or dates as to when I could exspect these two orders so from here out I am no longer going to be a customer as If this is how your company treats them I wont have any dealings with orders two weeks beyound there ordered times! your company should be embarrasted!( [protected] )and ([protected])order numbers!

Desired outcome: I want an appolagy and I want discounts if I am ever to grace your order forms again!!

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J
2:06 pm EDT

KingSize Direct Double pay for mask

Im paid 80.78 for the mask I brought on march 8th I paid 51.78 then on march 9th I paid 29.00 which comes to 80.78 yet I was not credit for this I will not paid double for the masks why is kingsize will not credit me that amount I have been a good customer and pay my account on time this is not right to do this to me I need kingsize to make this right for me

Desired outcome: credit my account for the 80.78

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K
9:52 am EST
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KingSize Direct order number [protected]

On March 5, 2021, I placed an order that I paid $435 for. I was told at the time I placed the order that there was a 7 to 12 day shipping time. I have been monitoring and found that my order still hasn't even shipped yet. I called your helpline today around 8:30 am and they said it would ship today (3/11/21) and arrive in 7 to 12 business days from TODAY, not the 7 to 12 business days from when I placed my order. This is BAD customer service. I doubt I will ever again shop with you unless you can ensure my order arrives by March 23, which is 12 business days from when I placed my order. My KingSize Direct order number is [protected].

Desired outcome: timely arrival of my order

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M
9:36 am EST

KingSize Direct No one should order from or shop here!

I would give King Size Direct a ZERO star, if I could! I ordered a jacket in Dec 2020. After finding a better deal (jacket and cost), I wanted to cancel my order. I spoke with a CS rep and was told I couldn't cancel because the order was being processed. I was told to wait until the status updated to "Order ready for shipment". While stalking the site for my update to change, it went directly to "Shipped". So now I COULDN'T cancel! Received the package and went to do a return and come to find out, $9.99 will be deducted from the refund amount for restocking fee! Oh and did I mention, they also sent AND charged me for 2 more of the same jacket and size! So having to ship them back also, now I will be out of $9.99x3! But wait, there's more! DO NOT SIGN UP FOR THE REWARDS PROGRAM, IT'S A SCAM! You will be charged $15/month to earn money on the items you just paid for! That's right, you purchase items and have to PAY to earn rewards! What a crock of [censored]! By the way, items were returned end of Dec 2020 and I still do not have any of my money back. I was told that it will take 30-45 days for a refund! STAY FAR, FAR AWAY FROM KING SIZE AND THEIR ASSOCIATED COMPANIES.

Desired outcome: SHUT THEM DOWN!

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S
12:44 pm EST
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KingSize Direct return denied, you every opportunity to fix this

Hello, I have tried several times to speak with your customer service center. I am also going to send a letter to your LLC, and EVERY competitor's HQ, and every social Media outlet of your failed attempt at any resolution with instore credit, exchange or partial refund. Order# [protected]/4. The letter will list every competitor who receives a copy.

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Update by Sandra Bodah
Feb 21, 2020 12:45 pm EST

Letters are being drafted and sent out the last week of Feb, 2020. Thank you

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K
9:56 pm EST

KingSize Direct corduroy pants

I ordered several pair of wide wale corduroy pants and had them altered using my tailor. My husband put on one of the pair and there was a large defect in the crotch. I called customer service asking for a replacement pair and compensation for my tailoring expenses. I was totally denied. I have never seen a reputable business not stand by their products. All discount stores or up to Bloomingdales or Neiman Marcus would have helped me with open arms...even if the pant had been worn or altered. This is a first. And all I wanted was an exchange not a refund. Shame on you!

I will make sure to spread the word what kind of business King Size is and how poorly you treat your customers.

Please remove me from your mailings and discontinue me from your emails.

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R
8:55 am EDT

KingSize Direct customer service and quality of items

No one should deal with this company. The clothes are overpriced and fade within a few washes. I was a loyal customer for years and out of no where they cut my credit in half. My account was current and well within my credit limit. This company takes advantage of plus size people. Save your money and shop else where like i will be doing from now on

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K
10:53 am EDT

KingSize Direct harassment from this company

I ordered socks from this company. I had ordered socks from them before that i liked. I ordered the same ones again and they were not the same quality at all. I emailed them multiple times to complain and never got a response. Several months later I ended up throwing the socks away and not paying the bill because they would not respond. Now i have a collection agency calling me multiple times a day 7 days a week including holidays. They have Portfolio Recovery calling my office phone, my cell phone and my former mother-in-laws home every single day... I called king size and they just tell me too bad there is nothing they can do about it.

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S
7:39 pm EST
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KingSize Direct no holiday early shopping considered when returning defective items after 60 days

Purchased this supposedly genuin leather bomber jacket from kingsize.com on nov. 26, 2018 for my husbands christmas present. He began wearing it after the new year, mostly just to work and home during the week. On feb. 6th, approximately 1 month after he first put the jacket on, I noticed it was peeling on the shoulder. (see picture)
I called the customer service line and they said they would not replace, repair or accept a return of any kind since it was past 60 days from purchase. When I asked the person to clarify for me, that the company was not going to stand behind their defective product and do the right thing and replace the jacket he said "that is correct. Our policy says we do not accept returns or exchanges after 60 days. No special circumstances."
So it cost me $239.00 (was $419.00- supposedly was on sale) for my husband to have this leather jacket for 1 month. I should have known that the price was too good to be true. He can not wear this jacket to his job or in public as it is. It's embarrassing! What is wrong with this company? I've never heard of or dealt with a company that would refuse to replace a defective product, no matter what the product is! A complete rip off! I feel like they stole my money!

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D
5:42 pm EST
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KingSize Direct customer service and return policy

I am usually not one to complain, and most definitely not online for the world to see as I'm usually a very understanding person. However, after my last experience with KingSize Direct Customer Service, I feel as if I must warn the public.

I ordered two Christmas gifts for my husband on October 25th. Only ONE of the shirts ever arrived, although it states both were shipped. Immediately following Christmas, and finding out the shirt was sized way too small, I proceeded to return the one shirt I received and process a refund for the shirt that never arrived. While doing the return online, there was no mention of the VERY STRICT 60 day return policy (Or the fact that there is absolutely NO consideration for the holidays! ), and that returning the item & requesting a refund 63 days after purchase (63 days ONLY because items were purchased as gifts FOR THE HOLIDAY!) is absolutely not accepted. Upon receiving the shirt back from KingSize Direct, I called customer service. I was very rudely told by not one, but THREE, people (yes, ALL were very rude) that KINGSIZE DIRECT DOES NOT CARE when or why you ordered something, holiday or not, and that they absolutely CAN NOT help you in ANY WAY... even if I would have called on the 61st day.

I do most of my shopping online from various different companies. I have NEVER encountered such rude and terrible customer service. I have also never dealt with a company that does not take holiday shopping into consideration. I also can't believe processing this return was such a big deal. It probably cost more in manpower & materials to accept the return, completely repackage it, print a new invoice with a reason for the returned shirt (which did NOT match the actual reason, by the way), and then add the cost of the actual shipping. UNBELIEVABLE! I WILL NEVER SHOP AT KingSize Direct, or it's affiliate companies, EVER AGAIN!

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R
11:03 am EST
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KingSize Direct romeo slippers

Attn: King Size Management,

I have a product (romeo slippers) that I ordered on November 6, 2017. I initially returned them for EW because they were to tight for my feet. After receiving them the second time I've worn them and the thread has started to separate so that the soles of the slippers are separating from the top of the slippers. I spoke with one technician online (Shawnette) and she was polite but stated that your company policy is that once worn they cannot be returned. So I asked for a number to management so that I could explain my situation. I received the number [protected]). This technician echoed the first one. I'm puzzled. I honestly thought that your company would like to see exactly what I'm talking about. Bottom line is I've decided that I will not buy your products nor do I want your catalogs. If when a problem arises all I receive is a canned response it means that you're not interested in the quality that you're sending out. I've actually been a customer for years. My mother ordered from your magazine back in the sixties when I was a child since I was 6'1'' in eighth grade. This is very disappointing to me. I intend to send an accompanying letter via USPS.

Order Number: [protected]

I would still like to send the slippers so that someone could look at them.
I am sending pictures of the damaged slippers as an attachment.

If someone is still not willing to take a look at these then please stop sending the catalogs to my address for I will not be doing business with your company anymore.

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H
4:01 am EST

KingSize Direct disappointed

I ordered Regular Fit Denim Sweatpants and Marled Zip-Up Hoodie by Liberty Blues. The items took 4 weeks to arrive which is fine, but unfortunately, they were too small for me to wear.
I had a hard time shipping the items back because first of all, it was at my expense, second all of a sudden the company charged their stupid fees for that. I didn't know they did things like this.
When it came to a refund, I got only 40% out of 100. I still don't understand how they counted it, but obviously, it's not enough...

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E
6:22 am EDT

KingSize Direct they sent my items separately from each other

I ordered 6 items and they sent every single item separately.
Moreover, by this moment I got only 2 of them, not to mention I ordered everything 2 months ago. What's wrong with you, guys?
I used to order from you and everything was ok, what has changed?
Customer service didn't help me and I understand them - how this situation can be improved if everything was shipped in a wrong way? Maybe it's a lesson for me. Maybe it's a lesson for the company. Shipping items separately sucks, folks.

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L
9:24 am EDT

KingSize Direct order

Ordered 4 items. 2pants, 2 shirts as matching separates on 5/14/17. 2pants shipped on 5/16 with other items backorder do for 5/16. 1st disappointment because attire was missing my vacation deadline. Sent email 5/29/17 to inquire about backorder. Response was the backorder was until 6/5/17. Notified today 6/13/17 that my back order was cancelled because it could not meet PayPal 29 Day mail rule. This level of incompetence is damaging and totally unprofessional. Inventory control is one of the most important aspects of retail and KingSizeDirect.com has failed horribly. Don't order from this company.

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K
12:24 am EST

KingSize Direct Order

I bought a pair of pants from KingSize Direct and after I paid I received a confirmation message. Several days passed and I decided to contact them to ask about the status of my order and their rep said that my order was in process. I asked how long it will take to process my item and their rep said he had no idea. Red flag! He wasn't even able to give me such a simple information! Their customer service was absolutely useless and no matter how many times I contacted them they were not able to tell anything. They were not able to check what was wrong with my order. In the end I just cancelled my order. My order was in process for over two weeks and I was sick of waiting. Never again!

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M
5:49 am EDT

KingSize Direct King size dose of incompetence

I placed an order mid-September only to discover the size I ordered did not fit. No big deal, every brand is cut a little different. I returned the item, and asked for the same inseam, but a different waist.
Prepaid return postage is a joke because you drop it at the post office, and it then isn’t picked up by there "return agent" for almost a week. Then several days for the package to get back to them. All said and done it was TWO WEEKS for them to get the item for exchange. I finally get an email saying the replacement items have been shipped. I look up the order on their website, only to discover THEY DIDNT BOTHER TO HEM THE PANTS!
I call and bring to their attention and this is the response:
"Would you like to place an order for the correct inseam? You can then return the unhemmed pants when you get them. Please be aware there will be a restocking fee for the unhemmed pants because it is a return not an exchange". Let's get this straight ... you want me to give you MORE money to send a third pair of pants, because you didn't process the exchange correctly? And you expect to change me extra to return something you screwed up?
I waited for the unhemmed pants and returned them immediately, to try yet again to get the right size. I placed my original order on September 18th... almost SEVEN WEEKS AGO! Again nearly two week wait for the company to get the returned item.
The best part? While I am trying to deal with King Size-d incompetence, the company has the gall to spam me twice a day with emails trying to get me to place more orders. GTFO.

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KingSize Direct Customer Reviews Overview

KingSize Direct is a popular online retailer that specializes in men's clothing and accessories in extended sizes. The company has received numerous positive reviews from customers who appreciate the wide range of sizes and styles available, as well as the quality of the products and customer service.

Many customers have praised KingSize Direct for their excellent selection of clothing, including everything from casual wear to formal attire. The company offers a wide range of sizes, including big and tall sizes, making it easy for customers to find clothing that fits well and looks great.

In addition to their great selection of clothing, KingSize Direct has also received positive reviews for their customer service. Customers appreciate the helpful and knowledgeable staff, as well as the easy ordering process and fast shipping.

Overall, KingSize Direct is a highly recommended retailer for men's clothing in extended sizes. With a great selection of styles and sizes, as well as excellent customer service, it's no wonder that so many customers have had positive experiences shopping with this company.
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KingSize Direct contacts

Phone numbers

800 3388 1111 1800 3399 0000 More phone numbers

Website

www.kingsizedirect.com

Most discussed KingSize Direct complaints

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