Kendra Scott / houston rice village store
If you are not dressed in the nicest clothing or have the "right look" don't expect any attention here. My husband went to buy me all of my Christmas gifts at this location right after work. Since he was in his work clothing he was basically treated like a criminal by the associates. They completely ignored him for 15 minutes while helping every other person in the store. He finally found a lady with a headset standing around doing nothing and asked if she worked there. Once he showed her the list of items I wanted him to buy all of a sudden he had multiple associates jump to help him. The saddest part of this story is that my husband asked for his gifts to be gift wrapped as the associate said it was complementary. Imagine his embarrassment on Christmas when I open my large Kendra Scott bag only to find that NONE of my gifts are wrapped. The gift boxes are there, but nothing is in them! The necklaces were in the bags sitting on top of the gift boxes. The associates thought my husband would magically know that they only put the gift boxes in the bag, and that the actual wrapping of the "gift wrap service" is something you have to ask specifically for. HUH?!? Never again...this location is horrific. My opinion of Kendra Scott has gone from incredible to terrible.
Courtney Miller's Response, Sep 25, 2018
It also came from china not the US
More Kendra Scott Complaints & Reviews
- Kendra Scott - 70% discount 
- Kendra Scott - tarnished necklace
- Kendra Scott - no exchange policy and unaccommodating sales clerk
- Kendra Scott - authentic kendra scott is a ripoff 
- Kendra Scott - an opal elsa necklace
- Kendra Scott - kendra scott necklace
- Kendra Scott - fishy???
- Kendra Scott 70% off - kendra scott jewelry 
- Kendra Scott - product not received
- Kendra Scott - reston va branch, associates are rude!