Kay Jewelers / refusal to pay for engagement ring that never arrived

Fairlawn, OH, United States
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I purchased an engagement ring from Kay Jewelers. It was scheduled to be delivered on 10/16/18. The ring was not delivered so I contacted UPS and they indicated that it was lost in transit and advised me to call Kay and request a replacement. The representative was very rude and indicated that UPS is responsible and not their problem. The Kay representative that the issue was between myself and UPS. But I didn't but the diamond from UPS I bought it from Kay. I cannot believe Kay Jewelers would treat a customer so bad. I advise others never to shop at Kay Jewelers.

Oct 17, 2018

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