The J.M. Smucker Company
Reviews and Complaints

But you think it is okay for white's to assults blacks. Funny. I was mis

Here's one..I bit into glass which not only cut my gum , but took a chip off my porcelain dental bridge. I went through the complaint routine which ended with a smug mr tucker ( my opinion ) He had his mind already made up before doing anything, and he did zip to look at my case. Prior to that i was bounced from one agent to the next in hopes of me walking away.

I also sent the jar and tiny glass piece to smuckers for inspection, though was advised by a police officer friend to not do this. it was obvious by the way I intentionally wrapped, secured the glass piece that it was never examined. I requested the jar back which arrived back home in a thousand different pieces. I felt that was also intentionally. This company takes your money, but they do not stand behind their product in terms of injury in my opinion .I will never purchase another smuckers item, nor will my family, wife's family or our friends who I urge to tell the story and pain I endured, as well as bad treatment later.

Signed,

Ex Smuckers fan

I bought a new large jar of Jif PB. I had used it once so it was pretty new. Last night I was making pbj on crackers and found what looks to be an exoskeleton of an insect. It nauseated me so much I don't know if I'll ever eat peanut butter again, much less Jif by Smuckers.

I just look up this site because I found a huge cockroach leg in my Jif peanut butter. I can't stop thinking about it. I will NEVER by Jif again (maybe never eat peanut butter again!) So disgusting!

I absolutely love the reduced fat jif. I swear i can kill the biggest har in less then 2 days. But that will never happen again. My husband and I are so disgusted. He has been throwing up continuously since i showed him what i found in my jar about 2 hours ago. Looks like several large roaches. I wasnt sure what it eas so i got out the magnifier and nearly vomited myself. What in the hell is going on with our food companies. I mean damn. You know they know they have a bug problem. So do something about it. I will be calling a layer tomorrow. And as far as offering me coupons. They can stick that in there [censored]. Ill never ever eat peanut butter again. So nasty.

I found several unidentified large insect my jar of Jif peanut butter, disgusting experience. I contacted JIF and ask them what would be their course of action, I received a thank-you note for letting them know and they offered me coupons as apology. I am not sure they understand how disgusting was my experience and my reluctance to ever buy their product. I am adding pictures of what I found.

I found worms in my jar of Jif Natural Honey peanut butter (creamy) while spreading it on toast. I thought it was a hair at first but when I spread it on a paper towel to investigate, it moved. It was about 2 inches long and very thin. I poked around in the jar and found numerous more worms. They're hard to spot because they are so thin and of course covered with the PB that's sustaining them. I took pictures and video and shared with Jif and the manufacturer, Smuckers. I got a response to call them. Interesting to read all these comments. I used to love PB but that is a thing of the past.

Recently opened a jar of the natural creamy Jif- it was full of black worms or maggots of some sort! So gross! The jar was barely a few days old. Never eating this brand again.

Have always LOVED jiff until I ate what I pray to god was a large bug or worm but I fear it was too meaty for that, been working in food manufacturing 35 years so I know they have a serious quality control issue and a poor production process, PlEASE do not eat this product...

I recently opened a bran new jar of skippy creamy my 4 year old had a few sandwich's out of the jar as he was eating one the other night he went into hysterics something in my sand which pulling what looks like some sort of tapeworm from his mouth it has a cylinder cone shape head and a long thick curved tale around 2 inches long in total disgust i called poison control who referred me to our pediatrician currently waiting for lab results to come back also had to take 3 fecie samples my son who used to want a plain peanut butter sand which for every meal is now traumatized the word peanut butter puts him in hysterics screaming worms worms ... when i contacted skippy the 1st rep said their is absolutely no exception for anything to be in our peanut butter and sent a report to corporate when they contacted me all they wanted was the thing that looks like a worm and the jar of peanut butter back trying to bribe me with free product & coupons unbelievable really after this experience i told her we will never purchase skippy again & now after reading the other posts i wont be purchasing jif either looks like ill be spending the extra money for Adam's... I am curious if anyone else has had a similar problem with skippy.

I also found little white worms in my Jif Creamy Peanut Butter. I make peanut butter & jelly for my kids & one night, when I opened up the jar to get the peanut butter out, I saw 2 or 3 little white worms in my peanut butter. It grossed me out a lot, so I threw away the peanut butter. I recently bought another one, yet to find another worm in there, too. I am not going to buy Jif ever again. Jif needs to do another recall for their peanut butter. I was afraid that I was being a nasty person & not doing my job around the house, but come to find out, it wasn't me. It is Jif & their company & the peanut butter. Please, please let others know this, so Jif company will go out of business & not sale their nasty peanut butter ever again. Thank you!

I filled out my forms on may 28 2022. Was informed it was received and would receive coupons in the mail within 6 weeks. It is now aug 7th 2022.

And no coupons. This was for 4 large jars purchased at sam's club.

Am I going to receive these from the recall. They already have all my information

Carrie thompson

I am super pissed off at Folgers. I only bought Chocolate Silk for YEARS, at first I could find it in my local grocery THEN I had to drive 25 miles one way to find it. Ok fine, I'll drive once a month to the store. BUT, to find out that you just yanked it off the shelves has really pissed me off. NO WARNING not EVEN when I called a couple of months back...REALLY?!
I'm from Chicago originally, so when I was near the city, I ALWAYS looked for the coffee, FOR YEARS, but RARELY EVER found it. Many people enjoyed the flavor and too, tried to find it with no luck locally no matter where, Minneapolis, Chicago or Indianapolis. NO REAL CONVENIENCE TO FINDING THIS PRODUCT.
My question is, did you seriously TRY to make this available for your consumers to verify what the customers are seeking? Did anyone ask if the chocolate silk was readily available to fulfill this market test? Did you ATTEMPT to support then supply the customers who like myself CALLED YOUR CORPORATE OFFICE trying to find ways to purchase the CHOCOLATE SILK coffee. Boy, am I pissed.
I may give up coffee all together, BAH HUM BUG on your Xmas commercials, boo.
All the Folgers commercial b.s., I was raised on. I will NEVER purchase ANYTHING from Folgers ever again. YOU FAILED ME and many others. SHAME ON ALL OF YOU.

I love Folgers Chocolate Silk, and after the local grocery stores stopped carrying, ordered on line, now I can't even find it on line. PLEASE bring back Chocolate Silk for those of us that love it!

It tastes exellent! I didn't have a problem with taste, it tasted like chocolate to me. It disappointed me when I couldn't find it anymore. I tried Wal-Mart, and other grocery stores but I still couldn't find it.

I purchased folgers instant coffee from meijers about a week ago and to my surprise this morning while i was making a cup of coffee I saw acouple of small what looked like maggots or little worms the size of the coffee crystals. I am so sick of even smelling coffee right now. I am worried also that there might have been eggs in there of an unkown parasite that i ingested. what is that? what do I do now? I kept the rest of the coffee for testing..if needed HELP

Are there any additives to Folger's coffee and if so, what are they .Thanks

I'm following up for my wife who uses Folgers Coffee.She works at a health food store and may have heard from a customer that there may be additives to the coffee. So that is my question;are
there any additives and, if so, what are they? Thank you. Ed
(PS.I don't drink coffe myself regardless of the brand)

Hello,
I recently bought this and I was astonished that it tasted so bad! When I opend up the container, it smelled very inviting but it was just not right. I noticed the oddness as it was brewing. It had really no taste of natural coffee flavor but sort of a chemical taste. The first posting of this was from 2006. It is now just 2008 and they are still having this issue?!? I have been to Folgers website to get contact info but all I have is email available to me. I really want to speak with a live person. This was an utter disappointment. Do you have any phone numbers?

The Folgers Chocolate Silk has been my favorite coffee since it came out. My grocery store stopped carrying it, so I went to other grocery stores to find it. But the last few containers I purchased also tasted strongly like pepper, and not like chocolate. I called the Folgers company and they are sending me replacement coupons, and said there is a known issue with this. I just hate to lose my favorite coffee, and hope I haven't harmed myself someway from drinking it recently.

Normally I love the chocolate silk coffee. But I must have gotten a bad batch or something like you! Really the taste is hard to describe, it is a bad chemical taste with a ground pepper aftertaste. Whats going on with quality control?