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The J.M. Smucker Company Complaints 10

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6:14 pm EDT
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The J.M. Smucker Company Prices

I have purchased Folgers coffee for about 30 years. These past few years the tubs were (about) 920 grams, then you reduced the size to 816 grams. But you also INFLATED the price. A few years ago the tub was around $8. That same tub is now $17 ON SALE. You can also only get one tub on sale. Any additional tubs are back to the regular price. Are you serious? So you shrink the size and increase the cost. I always purchased 6 tubs at a time costing me $48. Today the same tubs cost me $108, an increase of $60. That will be an increase of $120 more in one year for the same coffee a few years ago. That is a DISCRACE.

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11:44 am EDT
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The J.M. Smucker Company Sexist commercial featuring assault

In Pup-Peroni's commercial, they feature a man and his dog. The ex-girlfriend shows up with the dog treat and then on purpose, sends the metal end of the leash back to the man aiming for his testicles and hitting him there. That is assault and if the shoe was on the other foot, that commercial would not fly. Not funny at all. The JM Smucker company is the parent company of pup-peroni.

Desired outcome: Stop promoting assault on men by women and acting like it's funny or ok. Pull the advertisement.

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Ms Ladyo
US
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Aug 16, 2022 9:16 pm EDT

But you think it is okay for white's to assults blacks. Funny. I was mis

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11:21 am EDT
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The J.M. Smucker Company Commercial

The new Covid style zoom inspired commercials are the most painful sound seeding into my brain of a talented lady screaming at me when Folgers used to have THE BEST commercials. I remember them! They were memorable enough for me always growing up and I always loved the fact that my mom has never drank any other coffee other than Folgers original with the sweet and heartfelt morning commercials. But these are awful and painful and extremely childish (coming from a 19 year old). Please go back to the good ones. These are awful. Folgers used to stand out. Now they're childish and focused on Covid like every other commercial.

Desired outcome: Go back to the heartfelt commercials, these are like every other annoying commercial you see.

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Is The J.M. Smucker Company Legit?

The J.M. Smucker Company earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds The J.M. Smucker Company to be a trustworthy company. Although there's a 20% resolution rate for customer complaints, which deserves attention, The J.M. Smucker Company is known for their high standards and safety. If you're thinking about dealing with The J.M. Smucker Company, it's wise to check how they handle complaints.

We found clear and detailed contact information for The J.M. Smucker Company. The company provides a physical address, 24 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of The J.M. Smucker Company's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Jmsmucker.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Jmsmucker.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up The J.M. Smucker Company and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with The J.M. Smucker Company's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 20% of 0 complaints were resolved.
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6:32 am EDT

The J.M. Smucker Company natural balance 12 lb bag sweet potato and chicken small breed bites

May 21, 2017
I have been a loyal customer of your products for three years and have never had a problem. BeforeI switched to Natural Balance, I purchased Nutro products and my West Highland terrier started having health issues. So at that time I changed to Natural Balance. I always buy the small bag. My local stores were out of the small bags twice this year so I had to purchase the 12lb bag of Sweet Potato and Chicken Small breed bites at Petsmart on Ambassador Caffery, Lafayette, La.
Both of of the 12 lb. bags were full of some kind of bugs that looked like beetles. I panicked and threw the bag out both times. I wasn't about to put the bags in my car to return to the store.
Of course I threw away my receipts both times. I notified the store and got an apology. That's it.
A month ago when I went to get a small bag, one of the managers told me that sometimes they get bugs when they have been on the shelf too long. 😳 The larger bags are not sealed like the small bags, and the quality of the packaging is very poor and can be punctured very easily. I can see where bugs could get into the packaging. I bought a small bag at Petco last week and spoke to the cashier about this situation. She told me I should contact Natural Balance directly.
I have contemplated switching brands again. I am very upset that all I got was an "Oh, I'm so sorry." I left my name and number with the cashier and never hear another word. Please advise.
Thank you.
Sandra Doherty
122 Beau Pre Road
Lafayette, La 70508
Contact:
[protected] cell
[protected] work

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7:55 pm EDT
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The J.M. Smucker Company It was the most disturbing thing

I bought this instant coffee at Walt mart and I been using this product for a week I been drinking it about I had it for a bout 4 days I was at work on break went to enjoy a delicious cup of popular coffee so I grab a start foam cup and pour some hot water into it when I went to scoop out some cooffe out i saw something in it I was curious i started to por the instant coffee out into another empty cup and I saw a maggot inside it was the most disturbing thing specially because I been using that product for 4 days I could not believe it i planning to take this to the top and I hope that nobody goes through that

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7:15 pm EST
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The J.M. Smucker Company Inferior Product - Postum-Laced

OK. So Folgers Gourmet Supreme coffee was selling at $12 for 27.8 oz for most of the last year now mysteriously priced at $7.99. How cool is that? Did the American dollar just gain a bunch of worth on the world market? Was there a bumper crop of high grade Arabica beans that flooded the market? My tastebuds say "NO!"

Both $7.99 cans I have purchased make coffee with a peculiar but remotely familiar taste - not that of a semi robust deeply flavored coffee that has had me purchasing this brand for over 15 years. No. It has this curious almost "cocoa -like" flavor or something like that. I discovered that if I nearly double the amount per batch, I get almost to that ol "Gourmet Supreme" level of flavor. But still something ain't right. It's not sawdust, its not the rat middens that American coffee makers put in the coffeebean shipments to Germany after WWII...what the heck makes this stuff so...mucky - tasting? No verve, none of that deep rich coffee flavor that I've sought in a cup of coffee since I was 14.

Postum! Yes thats it - or its modern congener. That stuff they called coffee in the Soviet Bloc countries when I was there 45 years ago. And from what I heard, was the additive they used during the depression and during the war. They have cut the the high grade beans with Postum. Heck, what drip coffee accustomed American would know the difference? Had me fooled for at least a couple pots. I thought it was me.

Dirtbags. :Like everything else they sell these days, its the old, "Lets get Americans used to inferior quality, and at the same time satisfy their craving for value by giving stuff to 'em on the cheap." Kinda like the twelve pack of Hanes undies I bought a month ago. Whatta bargain! 12 pair for what I paid for 6 pr - but heavens to Mergatiroid! you can see right through the darn things! I thought they only sold that stuff to sexy women at Victorias Secret.

Hey Folgers...I can afford to pay $12 even $18 for a can of good honestly blended quality coffee but sneakey tactics like you are pulling off; that assume I am nothing more than a stunned cow in a slaughterhouse; completely flummoxed; upside down on my checkbood...and hence, I'll never know the difference? Doesn't wash here.

So I decided to out ya on this one. And I will quit buying your product, and seek an alternative brand in order to acquire real coffee for alert coffee drinking capitalist American grownups.

Nice try fellas.

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6:40 pm EDT
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The J.M. Smucker Company PRICING

25 of PUP-PERONI priced at $17.99, next door Hannaford Bros had exactly the same for $9.99 everyday price, NOT ON SALE.

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Update by InsideOut
Apr 23, 2011 6:42 pm EDT

Correction, Edit

Update by InsideOut
Apr 23, 2011 6:42 pm EDT

That would be 25 ounce

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10:01 am EDT
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The J.M. Smucker Company Insect Body Parts in the Jars (2)

This morning I found an insect wing in the jar of peanut butter that I was feeding my children. A few weeks ago, I found what seemed to be part of a worm torso in another jar. I understand that there is a certain standard that peanut butter companies have to follow regarding insects in food manufacturing and J.M. Smucker doesn't seem to meet this standard. I am going to buy Skippy from now on no matter the cost. If you compare the two, Skippy seems to be much "cleaner" than Jif and, so far, haven't found any body parts in it as yet. FOOD CONSUMER BEWARE and if you have a jar now, make sure you spread the peanut butter really thin so you can see the parts if there are any!

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Ex smuckers customer
Albert lea, US
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Mar 01, 2022 11:39 pm EST
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Here's one..I bit into glass which not only cut my gum , but took a chip off my porcelain dental bridge. I went through the complaint routine which ended with a smug mr tucker ( my opinion ) He had his mind already made up before doing anything, and he did zip to look at my case. Prior to that i was bounced from one agent to the next in hopes of me walking away.

I also sent the jar and tiny glass piece to smuckers for inspection, though was advised by a police officer friend to not do this. it was obvious by the way I intentionally wrapped, secured the glass piece that it was never examined. I requested the jar back which arrived back home in a thousand different pieces. I felt that was also intentionally. This company takes your money, but they do not stand behind their product in terms of injury in my opinion .I will never purchase another smuckers item, nor will my family, wife's family or our friends who I urge to tell the story and pain I endured, as well as bad treatment later.

Signed,

Ex Smuckers fan

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vmaples
Metairie, US
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Oct 05, 2021 4:24 pm EDT
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I bought a new large jar of Jif PB. I had used it once so it was pretty new. Last night I was making pbj on crackers and found what looks to be an exoskeleton of an insect. It nauseated me so much I don't know if I'll ever eat peanut butter again, much less Jif by Smuckers.

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Carole Davies
US
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Oct 11, 2020 8:31 pm EDT

I just look up this site because I found a huge cockroach leg in my Jif peanut butter. I can't stop thinking about it. I will NEVER by Jif again (maybe never eat peanut butter again!) So disgusting!

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Annette Eden
US
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Aug 07, 2020 4:55 am EDT

I absolutely love the reduced fat jif. I swear i can kill the biggest har in less then 2 days. But that will never happen again. My husband and I are so disgusted. He has been throwing up continuously since i showed him what i found in my jar about 2 hours ago. Looks like several large roaches. I wasnt sure what it eas so i got out the magnifier and nearly vomited myself. What in the hell is going on with our food companies. I mean damn. You know they know they have a bug problem. So do something about it. I will be calling a layer tomorrow. And as far as offering me coupons. They can stick that in there [censored]. Ill never ever eat peanut butter again. So nasty.

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Réal Davignon
US
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Jan 10, 2020 9:05 pm EST

I found several unidentified large insect my jar of Jif peanut butter, disgusting experience. I contacted JIF and ask them what would be their course of action, I received a thank-you note for letting them know and they offered me coupons as apology. I am not sure they understand how disgusting was my experience and my reluctance to ever buy their product. I am adding pictures of what I found.

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SchultzWriter
US
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Sep 30, 2019 4:59 pm EDT

I found worms in my jar of Jif Natural Honey peanut butter (creamy) while spreading it on toast. I thought it was a hair at first but when I spread it on a paper towel to investigate, it moved. It was about 2 inches long and very thin. I poked around in the jar and found numerous more worms. They're hard to spot because they are so thin and of course covered with the PB that's sustaining them. I took pictures and video and shared with Jif and the manufacturer, Smuckers. I got a response to call them. Interesting to read all these comments. I used to love PB but that is a thing of the past.

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feralkiwi
Newton, US
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Dec 06, 2014 10:01 pm EST

Recently opened a jar of the natural creamy Jif- it was full of black worms or maggots of some sort! So gross! The jar was barely a few days old. Never eating this brand again.

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Ralph Wammes
Camden, US
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Oct 24, 2014 11:21 am EDT
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Have always LOVED jiff until I ate what I pray to god was a large bug or worm but I fear it was too meaty for that, been working in food manufacturing 35 years so I know they have a serious quality control issue and a poor production process, PlEASE do not eat this product...

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mistymist
Shelton, US
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Dec 11, 2011 6:49 am EST

I recently opened a bran new jar of skippy creamy my 4 year old had a few sandwich's out of the jar as he was eating one the other night he went into hysterics something in my sand which pulling what looks like some sort of tapeworm from his mouth it has a cylinder cone shape head and a long thick curved tale around 2 inches long in total disgust i called poison control who referred me to our pediatrician currently waiting for lab results to come back also had to take 3 fecie samples my son who used to want a plain peanut butter sand which for every meal is now traumatized the word peanut butter puts him in hysterics screaming worms worms ... when i contacted skippy the 1st rep said their is absolutely no exception for anything to be in our peanut butter and sent a report to corporate when they contacted me all they wanted was the thing that looks like a worm and the jar of peanut butter back trying to bribe me with free product & coupons unbelievable really after this experience i told her we will never purchase skippy again & now after reading the other posts i wont be purchasing jif either looks like ill be spending the extra money for Adam's... I am curious if anyone else has had a similar problem with skippy.

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aprilmccarty
Young America, US
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Oct 31, 2011 3:15 pm EDT

I also found little white worms in my Jif Creamy Peanut Butter. I make peanut butter & jelly for my kids & one night, when I opened up the jar to get the peanut butter out, I saw 2 or 3 little white worms in my peanut butter. It grossed me out a lot, so I threw away the peanut butter. I recently bought another one, yet to find another worm in there, too. I am not going to buy Jif ever again. Jif needs to do another recall for their peanut butter. I was afraid that I was being a nasty person & not doing my job around the house, but come to find out, it wasn't me. It is Jif & their company & the peanut butter. Please, please let others know this, so Jif company will go out of business & not sale their nasty peanut butter ever again. Thank you!

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12:00 am EDT

The J.M. Smucker Company Bad treatment

I have purchased folgers coffee for lots of years, i am 71 and my email address was given out by you people, i went in on your survey and i did not even finish it but closed it out, before i knew it i was on everyones list, it is terrible at my age to get the trash, i dont need to know how big his ### can get, you should not have given out my email as long as i did not finish the survey, as a customer of folgers for 40 plus years, i will never buy your coffee again, check ages before you give out to every dick and harry, i suppose because i am sending this to you you will send out my email, please do not, i hate changing my email address because you dont like peoples privacy, caroline hill, a very disappointed customer.

Folgers Coffee
www.folgers.com

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The J.M. Smucker Company Consumer Feedback

Dear Folgers Customer Relations Team:

This may sound as a joke to your ears but it is very, very real.

Last week I purchased an 11.5 oz can of your advertised Folgers Flavors Chocolate Silk ground coffee at a Wal-Mart store and I decided to try it today. To my disappointment, I ran into a very awkward situation which was as follows: The taste of your so called ‘coffee drink’ was so incredibly odd (not to say awful) that no one could really drink it. (I had several visitors in my office who were offered some ‘coffee’). Everybody thought it was some kind of a hoax, and I had to personally apologize to each of them and explain that this was not an experiment with human beings…I made a big mistake and I tasted the ‘drink’ myself so I can believe what those poor guys felt like…

It may sound incredible, but the taste was far beyond my expectations. I wonder what chemical ingredients your experts have used to arrive at this astonishing artificial flavor.

Thank you so very much!

For your information, I was using a regular Master Coffee maker and the coffee-to-water ratio was as recommended on the package.

Now there is one certain thing about it: That flavor will keep any living creature away from my office for sure (including mice, insects…and visitors).

Any other suggestions for the usage of your wonderful product?

Thanks,
Paul

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Rivergrace
Evart, US
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Aug 16, 2022 2:33 am EDT
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I filled out my forms on may 28 2022. Was informed it was received and would receive coupons in the mail within 6 weeks. It is now aug 7th 2022.

And no coupons. This was for 4 large jars purchased at sam's club.

Am I going to receive these from the recall. They already have all my information

Carrie thompson

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SARAH Connors
US
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Mar 23, 2017 2:46 pm EDT

I am super pissed off at Folgers. I only bought Chocolate Silk for YEARS, at first I could find it in my local grocery THEN I had to drive 25 miles one way to find it. Ok fine, I'll drive once a month to the store. BUT, to find out that you just yanked it off the shelves has really pissed me off. NO WARNING not EVEN when I called a couple of months back...REALLY?!
I'm from Chicago originally, so when I was near the city, I ALWAYS looked for the coffee, FOR YEARS, but RARELY EVER found it. Many people enjoyed the flavor and too, tried to find it with no luck locally no matter where, Minneapolis, Chicago or Indianapolis. NO REAL CONVENIENCE TO FINDING THIS PRODUCT.
My question is, did you seriously TRY to make this available for your consumers to verify what the customers are seeking? Did anyone ask if the chocolate silk was readily available to fulfill this market test? Did you ATTEMPT to support then supply the customers who like myself CALLED YOUR CORPORATE OFFICE trying to find ways to purchase the CHOCOLATE SILK coffee. Boy, am I pissed.
I may give up coffee all together, BAH HUM BUG on your Xmas commercials, boo.
All the Folgers commercial b.s., I was raised on. I will NEVER purchase ANYTHING from Folgers ever again. YOU FAILED ME and many others. SHAME ON ALL OF YOU.

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Claudia Eversmeyer
US
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Feb 18, 2017 8:31 am EST

I love Folgers Chocolate Silk, and after the local grocery stores stopped carrying, ordered on line, now I can't even find it on line. PLEASE bring back Chocolate Silk for those of us that love it!

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Reneê
US
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Dec 24, 2014 7:45 pm EST

It tastes exellent! I didn't have a problem with taste, it tasted like chocolate to me. It disappointed me when I couldn't find it anymore. I tried Wal-Mart, and other grocery stores but I still couldn't find it.

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faten haddad
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Nov 18, 2008 7:49 am EST

I purchased folgers instant coffee from meijers about a week ago and to my surprise this morning while i was making a cup of coffee I saw acouple of small what looked like maggots or little worms the size of the coffee crystals. I am so sick of even smelling coffee right now. I am worried also that there might have been eggs in there of an unkown parasite that i ingested. what is that? what do I do now? I kept the rest of the coffee for testing..if needed HELP

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Ed Watson
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Oct 28, 2008 1:34 pm EDT

Are there any additives to Folger's coffee and if so, what are they .Thanks

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Ed Watson
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Oct 28, 2008 1:32 pm EDT

I'm following up for my wife who uses Folgers Coffee.She works at a health food store and may have heard from a customer that there may be additives to the coffee. So that is my question;are
there any additives and, if so, what are they? Thank you. Ed
(PS.I don't drink coffe myself regardless of the brand)

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James McDermott
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Jan 17, 2008 11:54 am EST

Hello,
I recently bought this and I was astonished that it tasted so bad! When I opend up the container, it smelled very inviting but it was just not right. I noticed the oddness as it was brewing. It had really no taste of natural coffee flavor but sort of a chemical taste. The first posting of this was from 2006. It is now just 2008 and they are still having this issue?!? I have been to Folgers website to get contact info but all I have is email available to me. I really want to speak with a live person. This was an utter disappointment. Do you have any phone numbers?

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Alan Bivins
Send a message
Nov 16, 2007 11:09 am EST

The Folgers Chocolate Silk has been my favorite coffee since it came out. My grocery store stopped carrying it, so I went to other grocery stores to find it. But the last few containers I purchased also tasted strongly like pepper, and not like chocolate. I called the Folgers company and they are sending me replacement coupons, and said there is a known issue with this. I just hate to lose my favorite coffee, and hope I haven't harmed myself someway from drinking it recently.

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jules
Send a message
Oct 28, 2007 7:24 am EDT

Normally I love the chocolate silk coffee. But I must have gotten a bad batch or something like you! Really the taste is hard to describe, it is a bad chemical taste with a ground pepper aftertaste. Whats going on with quality control?

Overview of The J.M. Smucker Company complaint handling

The J.M. Smucker Company reviews first appeared on Complaints Board on Aug 15, 2006. The latest review Prices was posted on May 10, 2025. The latest complaint PRICING was resolved on Apr 23, 2011. The J.M. Smucker Company has an average consumer rating of 2 stars from 10 reviews. The J.M. Smucker Company has resolved 2 complaints.
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    Five Roses
    More phone numbers
  3. The J.M. Smucker Company emails
  4. The J.M. Smucker Company address
    1 Strawberry Lane, Orrville, Ohio, 44667-0280, United States
  5. The J.M. Smucker Company social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all The J.M. Smucker Company contacts
The J.M. Smucker Company Category
The J.M. Smucker Company is ranked 12 among 26 companies in the Food Production category

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