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Jeulia / fails to honor return policy

We purchased on Jan 23, requested a refund on Feb 2. They delayed responding for at least 10 days, then asked why we wanted to return. We replied immediately, and another 10 days passed before they offered an exchange. We declined and demanded money back. They did not respond. I submitted multiple requests, and then on March 31st they finally told us they could not refund because it was past the 30-day window.

This company gets and F rating from the BBB and multiple online review sources. They are actively engaged in fraud and graft.

Op
Apr 01, 2017

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