Jessica London
Reviews and Complaints

Collarless Leathe#[protected] Color Navy Blue. It is too small in the Shoulders. I ordered Size 18/20. Actual is 16/18. The shoulders are shoulders are incorrect.
I also ordered 3 Cashmere Sweaters that where completely False Advertising it is Completely Misleading, and Misrepresented. The advertising is FALSE. If Cashmere is within this material it must at one percent. Because it is Cheap.

I called to do a Simple exchange due to vacation. the CSR instead of listing to my request. charged my bank card for a new order. I was willing to Exchange. had she told me they had to have the product back first. I would have done that. I was not given that option. so now I am out of $470. dollars. and this is not Fair. I even ask for at least Half of the Money back. So I can at least go to a Inhouse store to make up for the loss. and was Denied that Option.

You have taken $470.00 Dollars from my Bank Account for Defective Product, and told me there is no Solution other than waiting until you get said product back. This is the true meaning of False Advertising for Profit. Give me back my money.

Received a size 52 wide leather belt instead of tunic. I returned and completed back of form to receive tunic order#[protected]. Never got tunic. I began calling in may after receiving email that you received return mar 26. Called over 15 times. Message volume too high please call back or holding 45 mins. Finally talked to a manager jul 20 to no avail! He refused to do anything about this. Said I waited too long to contact you. After his refusing to do anything! I got very upset! Told him as a manager he should do something. Told him I did what I was suppose to! I have been a good customer over the years and spent a lot of money with you. So now I receive the wrong item paid shipping and you can't make it right?! I wasn't in the wrong and I didn't like the service I was given. All he said he could do is apologize! This is wrong! If this is not corrected you have lost a customer! I want a refund or tunic! Not a coupon so I would have to spend more! Very upset!

I cannot get ahold of anyone to ask them about my exchange. I returned order [protected] on 5/5 and have not been able to find out the status of the exchange I requested.

I ordered items on 4/3, today is 4/17, didn't receive a expected date of delivery. I've called this company over ten times to ask when I these items will be shipped because every time I check the shipping status it stills shows items not shipped. I have never spoken with anyone because I'm left on hold for more than an hour. Although the company claims they are available 24 hours a day. I finally chatted with a representative on chat but he only said my order would be shipped in 3 to 5 days due the popularity of their spring line, which does not make sense, and I could not cancel my order.

I will never order from this comment again.

4707 Quiet Woods Lane, Apt D
Fairfax, VA 22033
March 20, 2021

e-mail address for corporate:
executivecomm@fbbrands.com (?)

500 S. Mesa Hills Drive
El Paso, Texas 79912

Written and e-mailed to:
Jessica London's Escalations Department 3.20.21
Based on recent, infuriating experiences with the caller information network at Jessica London, I am requesting that you DISCONTINUE the catalog DELIVERIES to the above address and I wish to UNSUBCRIBE from the e-mail alerts (trumppencepatriot@comcast.net). I placed an order in the amount of $170.61 a week ago.

The WRONG ADDRESS was noted in the confirmation e-mail; it somehow auto-filled AFTER the order was placed and therefore, jumped right out at me. Our former address was listed: (Lincoln Lake Way, Fairfax VA), despite the fact that I updated it multiple times over the past 2 years.
In fact, the orders I placed in the past 2 years were not problematic; they were delivered to our current address, noting the CORRECT billing and shipping information on my screen at the time the order was placed. Since we relocated 2 years ago, I have placed orders successfully (with JL, Roamans, Ellos, W/W, etc) so it was confusing to see our previous address pop up out of nowhere. It should have been deleted in 2019.

A week ago I immediately called back when I discovered the error in the system and the representative assured me that she had updated the address (once again), but I "should keep my eye on this order" (#4002 1690 087) scheduled to ship on 4.01.21 "because it will give [me] peace of mind to know that the Shipping Department has the correct address". I agreed to follow up and I called twice before today, 3.20.21. Both representatives to whom I spoke CONFIRMED that the address had been UPDATED. However, NEITHER customer service representative had bothered to mention that the . . .

ORDER SHIPPED . . . to the INCORRECT ADDRESS ! THE ORDER SHIPPED!

One of the representatives I spoke to TODAY informed me that the merchandise would be delivered to the correct address and then he contradicted himself, although another representative insisted that the packages would be shipped to our current address as I requested in the order. {{{ ? }}}

My phone battery died as I held on the line spending Saturday waiting to speak to Jessica London representatives for a BASIC response regarding the shipping address; no need for wild goose chases. In any case, one of the J.L. representatives referred me to Fed-Ex (despite the fact that he misinformed me that the packages are in the possession of the USPS - they are NOT) and failed to OFFER to assist in settling this matter by obtaining the details for once and for all. (So much for one-call resolution.) In fact, he encouraged ME to CALL BACK, YET AGAIN "after contacting the shippers in the event that I should encounter any further issues." Well, sure enough . . .

. . . Fed-Ex could not locate the tracking number in their system because they insisted with certainty that the shipment arrived in Grove City, OH on the 18th and on to WV the 19th of March where they last traced it in the possession of the USPS so Fed-Ex could no longer redirect the packages or place a hold on them. I was referred to the Post Office (the hold time was an hour and 25 minutes - even more time wasted); the postal employees in turn denied any knowledge of the tracking information and suggested that I call the "local" post office next week because, "…it's impossible for them to locate a package that hasn't been transferred to the USPS system as of yet." {{ALL UNNECESSARY TASKS REQUIRED OF A LOYAL SHOPPER … AFTER ALL, CUSTOMER-"SERVICE" SHOULD FACILITATE THE ORDERING PROCESS, not COMPLICATE IT.}} Unfortunately, I did not have the USPS tracking number and this entire inconvenience could have been prevented with the first contact at the time the order was placed with the accuracy of my address, with which I supplied the company.

I should add that the Jessica London claims that they cannot locate the package with my pre-filled order number and e-mail address on their website which seems peculiar and highly UNLIKELY.

In conclusion, I was required to transfer to a supervisor this afternoon because the final (evasive) representative I was connected with was not knowledgeable enough to provide the e-mail or physical address for the Escalations Department. Perhaps she wasn't trained in the first place. Well, NEITHER WAS HE (the supervisor). He couldn't have been less engaged or less willing to offer his assistance.

UNACCEPTABLE >>> Additionally, the SUPERVISOR neglected to acknowledge nor apologize for the above-mentioned ordeal, his tone was unenthusiastic as if he was half-alive and disinterested in tackling the issue at hand, therefore he simply did not bother to attack the BASIC QUESTION with any information. Furthermore, he was not appreciative of the helpful and beneficial information that I was providing for further training purposes perhaps. Trust me, he wasn't managerial-material, by any measure and the reps are evidently not knowledgeable or well-prepared to simply READ the SCREENS.

I have taken far more time than I have had to contribute for this ongoinig Jessica London project leading up to this week (totaling 2 weeks to this day), but I don't mind offering this feedback as my undergraduate degree is in Marketing. This display of apathy has been truly inexcusable and frankly, I really shouldn't be paying [your] company $170 to babysit [your] employees, monitor [your] website and constantly interrupt the shippers for the status given your errors; in other words ... doing YOUR JOBS (for WEEKS). I don't work for you, after all.

My final effort took the form of an e-mail sent a week ago -- still no reply.

Naturally, I can't justify returning to [your] various catalog companies, because there have been NO ATTEMPTS to retain my business despite the fact that I have been a long-time customer as anyone can clearly see.
APPARENTLY and SADLY, CUSTOMER-ORIENTATION IS A THING OF THE PAST. #UnreliableRunaround

WOW! WHAT A TIME-CONSUMING FISHING EXPEDITION I'VE BEEN ON, NEEDLESSLY - AND I STILL HAVEN'T LEARNED THE RESULTS OF THE STATUS I AM SEEKING.

Good luck, 'Ms. London & Co'

X Kelly E Mott
Order N0. 40021690087

NOTE >>>> CORRECT ADDRESS:
4707 Quiet Woods Lane, Apt. D
Fairfax, Virginia 22033

NOT >>>>>> Lincoln Lake Way, Fairfax VA 22030
! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
+++ This is the address of a townhouse community.
I'll be UNABLE to access shipments delivered here.

BUYER BEEATE-Placed an express order $600, on 9/25. To date, 10/3, I do not have it. Further, they split the order. I'll supposedly get the part they shipped on the 28 th, on October 13th. The rest of the order has not shipped, nor have they contacted me to so advise, and credit shipping charges. I ordered and paid expedited shipping, as I needed the tops for vacation, and felt that would guarantee speedy delivery. I will not be here when the order arrives, but have a friend marking it refused and returning it as I have to get clothes elsewhere. I'll involve the CEO, Better Business Bureau and Attorney General if shipping is not refunded since I paid for a service not received.

I just called about ordering a jacket (order number [protected] and [protected]) the customer rep if that is what you want to call her, Cynthia said the jacket was all sold out. I asked how could that be when there isn't an option to order it? The pin stripped jacket NEVER showed as an option in the selection box. NORMALLY, if an item is sold out; the website will tell you in which she agreed. She then asked me if I wanted to order another item. I told her if I wanted to order another item; I would have done so without calling her. I wanted to find out about THAT item. She could not answer the question, didn't care to research the answer and SHE ended the call!
I usually find what I want on the website and don't have to call; I had no idea how lazy JL reps were. Definitely makes me think twice about spending my money with a company that does not value my business.

I am a size 12 misses. I ordered 4 pair of cargo capris in a size 14 W. All of the pants would not fit beyond my mid thigh. No way in the world a size 14W should fit that way. I returned the item as a wrong size and I was charged $16.00 shipping and a $7.50 return fee. I will never order from this place again. Their sizing is deceptive and their shipping fee is ridiculous along with the return fee. It cost me $23.50 to return their defective product.

When you go to the website; it says, ‘give us your email and we'll take 40% off'. THEY DONT DO THAT. You get a coupon code in your email (maybe, maybe not) for your next order but you don't find that piece of information out until you have checked out and paid full price. If you use PayPal: they claim they cannot change the price because PayPal is strict about not letting that happen. I won't order from this company again; they don't try hard enough to make things right for me to spend more money with them

I ordered a robe with monogram. I received pajamas with someone else's initials. Getting absolutely nowhere with getting correct item or a refund. Several phone calls telling situation repeatedly. Several emails trying to resolve this. Long wait times on phone. No sympathy from Jessica London. A hassle indeed. Clearly need smarter staff and management. Can't believe they are unable to get my 1 item order correct. They claim customer satisfaction, but they are liars and thieves.

Customer Service,

On 4/28/17 I mailed an order form for a 1/5 carat genuine diamond tennis bracelet you advertised when I received my invoice - I am sure that I filled it out in the right way, with my account number and I signed the from. However, I have not received the bracelet as of 6/13/17. I just want to make sure that I'm still going to receive the bracelet. Please advise. Thank you.

Maureen O'Connor
JL Acct. #[protected]

Everything I ordered came in a different size! I had to return my entire order and that was terrible. I contacted Jessica London and they said that I have to pay for the return shipping and also refused to refund the shipping and handling costs.
Not only I had terrible experience but also lost my money. Be very careful with this website, service is highly unprofessional and it seems like making these kind of mistakes is a common thing for them. Avoid!

Ordered a pair of shoes from Jessica London and I'm 100% sure I ordered a correct size! Shoes were very big, so I asked for a replacement. They agreed and said that I have to send the wrong ones back. They even had a nerve to charge me some extra for the return shipping! Took them forever to deliver a new pair! When I say forever I really mean it! Waited for correct size shoes over a month! Very disappointed with Jessica London and I'll never order from them again.

I purchased a dress for Jessica London (JL) in June 2015. The dress arrived in July, and I returned it the next day using the JL return tag. When I received the Paypal credit from JL in July, the amount received was lower than I anticipated. I called JL customer service and was told that the sales tax refunded to me was different amount because the return shipping charge was a different amount. I will never purchased anything from them again, and I urge all readers of this message to do the same thing until they can make their return refund clearer and more transparent.

I purchased boots from the company www.jessicalondon.com, but they were too large for me. I returned them to the seller, who charged me for the return postage and after 4 weeks I heard only faint promises and blah-blah. Really irresponsible company and better don’t deal with them. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.

Last month I contacted Jessica London's customer service help line to discuss a return. I needed to return a pair of slacks and do an even exchange for a blazer, I wanted it in a different color. I was told to mail both items back to Jessica London with a note explaining the even exchange for the blazer. I was also told that I would be able to get the blazer at the same price that I originally paid ($35.99).

Today I received an email telling me that my blazer was on back order. I noticed that I was billed $54.99. I immediately called customer service. I was told that because the coupon I'd used had expired, I would be charged the original price for my blazer, despite the fact that I'd been told I would get the blazer for the identical sale price ($35.99). The customer service rep said that I was welcome to visit the website to see if there were any available coupons that I could use at this point.

I am disappointed in how this matter has been handled on two fronts:

1. I do not appreciate receiving erroneous information. Certainly, if I had been told about your inane even exchange policy, I would simply have kept my original blazer.
2. I do not appreciate having to take the additional step of searching the website for coupons. If I can use a current coupon on basically the same item, why won't you simply honor the previous coupon?

I always felt very comfortable shopping with Jessica London because I thought that the return process was very simple, easy, and quick. I felt free to shop on-line, knowing that if something didn't fit or wasn't quite right, I wouldn't have any hassles with the return or exchange. Given my most recent experience, my opinion has certainly changed. I will continue to purchase from Jessica London, but the extent of my shopping will be extremely limited.