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1.0 6 Reviews

Ja Alternatives Complaints Summary

0 Resolved
6 Unresolved
Our verdict: Engaging with Ja Alternatives at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Ja Alternatives reviews & complaints 6

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M
10:28 pm EST
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Ja Alternatives Product quality

I sadly have to agree with the less favorable reviews of the declining quality of JA Alternatives products. As someone who has been a very long-term client, it's extremely disappointing to have to make a change. In the last 2-3 years, I have seen a serious decline in the quality of replacements I've been getting, e.g., hair falling out, hair texture that's awful to the touch, and others that have the synthetic look of a cheap wig. As of late, they haven't been able to receive any shipments because of Covid they say. What ends up happening is they've given me replacements that are not custom for me, and not of the quality that I've paid for. It's not a cheap service, so one expects the quality that comes with the cost. Unfortunately, after these many years, I'm going elsewhere - and since I've had to find an alternative to JA Alternatives, I see that there are lots of other good choices.

Desired outcome: None, I'm going to another company for the service

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J
10:32 am EDT

Ja Alternatives ja alternatives

An Open Message to any JA Alternatives Clients.

The majority of these negative reviews are fake. JA Alternatives sees over 1500 clients a week. The majority of our clients have been with JA for 20 to 35 years. If there are any JA Alternatives clients that are unhappy with anything, please reach out to us anytime 24/7 at

201

368

8900

Ext. 39

We will make it right at at ZERO COST TO YOU!

Sincerely,

JA Alternatives

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jsne
, US
Apr 15, 2020 2:27 pm EDT

I did ask for assistance with recieveing bad systems. And I was told by Jane that she is running a business here and maybe this relationship isn't working and should go elsewhere! great answer huh!

ComplaintsBoard
R
8:30 pm EDT

Ja Alternatives poor hair systems

The quality of hair systems has gone down hill for years - I am actively looking for an alternative after 15 years. Constantly adding hair and the one I have now looks like horse hair and that's after 30 days and a quarter size bald spot in the front. I purchased 4 systems for 3300.00 and it cost me over 1500.00 on top of the 3300.00 just to maintain one weak system and that was after it was company overhauled. Sad that you would buy such cheap products and sell for such max amounts for desperate folks who want hair. Richard Falcone

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MarlowM
, US
Jul 05, 2019 3:43 am EDT
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Richard, I have to agree with your assessment of the declining quality of JA Alternatives’s products. After many years of using them I am looking to go elsewhere.

Is Ja Alternatives legit?

Our verdict: Complaints Board's thorough examination reveals Ja Alternatives as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Ja Alternatives stands out for its commitment to quality and security. Clients considering Ja Alternatives should delve into its customer service record to gauge compatibility with their expectations.

Ja Alternatives earns 91% level of Trustworthiness

Perfect Trust Endorsement: Ja Alternatives achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Ja Alternatives. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ja Alternatives has claimed the domain name for jaalternatives.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Jaalternatives.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Jaalternatives.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Jaalternatives.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Ja Alternatives has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • A user on Complaintsboards.com notes that they were interested in purchasing a product from Ja Alternatives, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
  • The website belonging to Ja Alternatives has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
R
9:26 am EST
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Ja Alternatives hair replacement system

For the past 25 years I have dealt with alopecia. We have moved across the country many times and I have had hair replacement units made from many companies, including JA Alternatives. Between 2003 to around 2008 they made me a couple of units. They did an excellent job with making my form and the pieces that they made for me were excellent. We are now back in this area and I again ordered a unit from JA Alternatives. I am very disappointed. The fit is very loose and the unit is extremely itchy. I'm not sure what happened. I even got a bad skin reaction from wearing the unit. Every time I get my skin calmed down and looking good I try to wear the unit again and as soon as I put it on my skin is screaming! I have questioned JA regarding the possibility that inferior hair was used. They don't feel that was possible. The netting that was used as the base is very itchy and the knots from the hair just poke through onto my scalp.
I have reached out to them and I am hoping this can be resolved. I am wearing an old unit from a vendor in Texas. I need to reorder something soon as this piece is starting to look sad. I am hoping for a refund because I can't afford to have this itchy thing sit in my closet at a $2, 000 loss.
It's very disappointing that it is unwearable.

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6:45 pm EDT
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Ja Alternatives hair piece

I have been a long time customer of JA, 25 to 30 years. Product was good in the early years but has gone downhill for quite some time. More importantly the staff became lackadaisical to say the least. I eventually lost faith in them after so many years. Sadly, I felt it was time to move on. I decided to give Revive by Tara in Medford a chance. I can not say enough positive things about Tara. On my consultation I immediately clicked with Tara. Nothing was a problem. She truly wants her customers to be happy and will go to any length to keep her customers happy. In fact, her entire staff puts forth the effort to make you feel comfortable. Her product is excellent but it is truly Tara's artistry that makes each unit unique. I feel so fortunate to have found Revive by Tara and plan on being a member of the family for as far as I can see. Thank you, Tara and to your Staff.
Guys, please do yourself a favor and consider setting up a consultation with Tara. It's absolutely no pressure and you will not regret it.
Sincerely,
Tom Walck

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7:01 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ja Alternatives - Poor Quality

Ja Alternatives use to be the one of the best hair systems for men in the Tri State area. I have been going there for many years. The past year I have noticed that their quality has gone down hill and their business shows it. I have noticed that this company has lost alot of business.. In the past year I have had alot of problems with their systems. The...

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