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Intuit / QuickBooks / Unauthorized Support Charges

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Bought Quickbooks 2009 for mac... had an issue with printing checks. Called and was told they could not help me unless I had the support package, this is two days after I purchased the product. Today two months later I go through my statements and find two support subscription charges from intuit.

Call the and they immediately say sorry and tell me they will refund the charges... it will however, take 6-8 days for me to see the credit.


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A  28th of Apr, 2009 by 
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Having the same problem with them, just got the software and now having problems with the program and they deny support unless I pay for it. It seems they get worse evey year, no problems if you are odering somthing from them, but it is almost impossible to get support if you are having problems.

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