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Intex Recreation Corporation / 28405e hot tub

1 1665 Hughes Way, Long Beach, CA, United States

I purchased this hot tub last year (january of 2018.) I set if up in weather that is considered cold for texas, and it worked fine. I stored it for the summer months in may, following instructions exactly. When I set it up last week (first week of january -19) it did not heat up all the way. When I called customer service, all they would tell me was that it was cold to be using a hot tub — and to wait until the weather warms up!! On a separate call, some guy named carl told me to just go ahead and file a complaint if I wanted! Another agent told me that if I bought another heating unit ($340 with shipping) that it would not be warranted! I was always professional, never used language or raised my voice, as recordings of the calls will reveal. They are just d-i-f-f-i-c-u-l-t. See also: scrolls of complaints on this company.

Jan 6, 2019

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