Intercapeno refunds if bus has been missed

10.12.2018 - booked bus ticket from Durban to Cape Town. Unfortunately due to a slight case of food poisoning, I missed the bus. I then attempted to drive to Pietermaritzburg to get the bus there, because I was told I cannot change the ticket. The nausea and stomach aches became so severe that I couldn't get to PMB on time either. Now I am told by Customer service that I cannot get a refund or even part thereof, unless I can prove that I was hospitalised at the time of departure. Who anticipates falling ill and if I had to get on the bus, then got sick, they would in any case have dropped me at the nearest point and carried on their merry way

Dec 12, 2018

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