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Intercapeno refunds if bus has been missed

10.12.2018 - booked bus ticket from Durban to Cape Town. Unfortunately due to a slight case of food poisoning, I missed the bus. I then attempted to drive to Pietermaritzburg to get the bus there, because I was told I cannot change the ticket. The nausea and stomach aches became so severe that I couldn't get to PMB on time either. Now I am told by Customer service that I cannot get a refund or even part thereof, unless I can prove that I was hospitalised at the time of departure. Who anticipates falling ill and if I had to get on the bus, then got sick, they would in any case have dropped me at the nearest point and carried on their merry way

Pr
Dec 12, 2018

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