Incredimail / Doesn't work & won't issue refund
Earlir this week, I downloaded Incredimail. Their newest version that's supposed to work with OE in Viasta. I spent over six hours trying to make it work. I am not a beginner when it comes to computers. Not only didn't it work correctly, it started affecting other programs as well as periodically freezing my machine. (HP laptop dual core 1.66 with 2 gigs memory, etc. After contacting tech, trying their suggestions, results were the same. They said they would give me a refund if I didn't want to use their product. The next day, I completely uninstalled, went back to OE & requested that they not charge my CC, if they did, to issue a refund & deactivate the codes for the products I had purchased...
That was the last time I heard from them. Three days later, I saw that my CC had been charged $29.95 & I contacted them two more times (including tech & sales) without even any kind of acknowledgement or action. I have since contested the charge with my bank, who of course would rather I solve the problem with IM & have them issue a refund, but then it seems that they've taken the attitude that perhaps if they ignore me long enough, I'll go away...
Tonight I wrote an email, attached it to the one & only time they bothered to contact me & offering a refund & sent it to each of their departments. Sales, PR, investment, the NY office, etc. Just as I said I would if they would continue to ignore me. Which brings me to this site. Incredimail is not an honorable company. We're talking about $30 here. Not a large figure. (though these days, it's becoming more important)...
What I am talking about is the fact that these companies, once they make the sale, not only leave little in the way of support these days (other than someone who can't help in any way but read from a couple of sheets of paper that are basically F&Q & have no true knowledge of the product (& sometimes can barely speak English), but don't even keep their word concerning all the promises they make when trying to get you to spend your money on their product...
I may never get my $30 back for a product that doesn't work & I can't use, but I won't stop trying & hopefully, others will think twice before they spend their money & be treated the wys I've been by Incredimail...
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