Imavex
reviews and complaints

Beware of Imavex. Our company used a free, open development shopping cart package that simply needed upgrading for mobile friendly formatting. Imavex looked at our site and promised a new site in 90-120 days. After 330 days, we finally had to stop the project as we still had no solutions to several problems, one of which involved being able to update product data. They refused any refunds of our downpayment. The team was great to work with but management was noticeably absent and entirely non-involved. During this long ordeal, they acknowledged the issues that they were having, but not one time did they indicate that anything we were asking for was beyond the original scope. They never requested or even suggested additional fees. In other words, the project was exactly as we had laid out during the quote and discovery process. What caused their failure to complete is unknown. If considering them, be very careful, make no payments until after live date and if you're smart, you might try someone without these kinds of negative reviews. We depended on them and - as nice as they were to work with - it was a complete failure and waste of money for all parties. It was a disappointment that they refused to acknowledge that 330 days later was not a failure and that they were entitled to keep our progress payments.

Update On Imavex

I was unable to make changes on my complaint . I am updating my complaint.. I received an email from Imavex.. I was asked whether or not I could get into my account . I expressed to them that I was still not able to get into my account.. I was told that I should send them an email with any questions. Is a little late for all of this as I have not had service for a month and still cannot use the service. . I have suggested a compromise I would pay $150.00 and that would be the end of it. I will keep you posted as to what happens.

Imaves does a great job when it comes to creating logos and art work. However, when it comes to support. I am not pleased.
It is for thsi reason I canceled my account. with Imavex. Imavex and I agreed i was to pay them for two more months of services for $300.00. It was my understanding that I would be billed two payments of $150.00 I was billed the total amount of $300.00 at the end of October. Imavex instead of waiting the two months and giving me complete service turned the Roku part of my account off . I wish Imavex had billed me $150.00 a month and allowed me to keep the Roku par of my service for the last two months as agreed by all.