Menu
Write a review
File a complaint
IKEA

IKEA review: refund policy fraud

I
Author of the review
12:33 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I bought a stand alone cabinet from ikea, like 95% of your their products required assembly. I bought it home and assembled it perfectly, but it turn out to be too big for my kitchen. Since I shopped at ikea many times, I have asked and was told that I could return any furniture even after assembled from various sale associates and customer services. Anyway, thinking that it would not be a problem for me return after lugging that big cabinet on my small truck about 30 miles away to ikea in palo altos, ca, only to get rejection. Ikea assistant store manager, bret only reason is that assembled furniture cannot be return even though it did not mention anywhere on the receipt. He cannot be reason with even though I talked to a customer service on the sale floor who told otherwise. It seems like bret already made his mind that he will not except return. He would not even offer store credit or charge a restocking fee which I would even agreed to not wanting to lug that huge cabinet on the highway again. The bottom line is, ikea will not refund as promise on their receipt and promise by their customer services and sale associates. I would not attempt to drive the cabinet back to ikea if I was told that I could not return assembled furniture. I am sure this happened to many unhappy consumers out their.
I will never ever shop at ikea again

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

0 comments

Add a comment

More IKEA reviews & complaints

IKEA - ikea cheap furniture 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
IKEA - ikea credit card is a drama! 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
IKEA - don't shop there 16
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
IKEA - malm base and sulton fjordgard mattress - the worst 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
IKEA - kitchen remodel / incompetence; poor customer service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
IKEA - snapped finger
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all IKEA reviews and complaints