IFB Industries

Hi all,

I am 36 years old Indian citizen from Chennai, Tamil Nadu, and this is my WORST EVER experience with an Indian company. I have an IFB Elena model washing machine which was purchased around 3 years back. Last year, the machine had some problem. The motor was rotating and the cloths were not moving. The output was an unclean wash. We made a complaint at IFB customer care and after two weeks a service person came (from their franchisee service center, which was located at Teynampet, Chennai. which is closed now because of their "BEST" service to the customers).

The service person was acting like a cardiologist and he opened the machine cover and started investigating for some time. He told some problem and asked me to take an AMC and with out AMC it is not possible to repair the machine. Same day itself, I have paid the AMC charges by two cheques, which come around 3000 INR and he left. All these happened on March 2009.

We called many times again to the customer care and they assured us that they will immediately service the machine and rectify the problem. after some time another person came and he informed us the good news that the Teynampet service franchisee is no more.

I am not sure a company claiming best home appliances sending these type of un-skilled, un-trained, rude service technicians to serve their customers. He came two times (second time after much argue), removed some original component of the machine, spoiled the front switch and broke it, and after his visit there was no change in working condition of the machine, but I lost some original component of the machine.

Again after many calls to their customer care number they sent another service person, he was claiming that he is coming directly from IFB. He also opened the cover and spent 10 mins on the machine. He told there was no problem on the components which was removed before and this type of complaints normally come with another component and he left without changing it.

Now and every time when we make a call they are saying they will solve immediately with some silly excuses like spare not available, service person busy etc.

I am still waiting after seven months to get this problem solved and cursing the moment we purchased this product.

IFB people are eating with the money others hard earned and they made their fortune cheating others.

This is an advice from a trapped customer. Never buy a product from IFB. If you are already purchased atleast never go for their AMC option.

Thomas,
email: [protected]@aol.in

My machiene has been bought during 2001. Its timer is not working from June 2008. I contacted the service people several times. they visited two times . they says that timer is not available. please do the needful as Iwas keeping it iddle for more than 1 year.

Hi,

My IFB 5.5 KG Front loading Washing machine is only 4 months old. Water is getting leak from bottom for the past 3 wahses. Can you pls send a person to look into it.

Place: Bangalore

Regards,
Dhandapani.T
[protected]

I bought a dishwasher 16 months ago. It has been giving me problems since 2 months ago. It took the technician 15 days to attend to the call and that too only after numerous calls to customer care and to the technician's manager. The so-called "Customer care" is pathetic to say the least. I would recommend that nobody buy IFB products. Maybe that will teach them to treat customers better.

Hi,
I have bought an IFB Senator Front Loading in JUNE 2008 from Standard Radios, Sadar Bazar, Jalandhar Cantt and since day one, the machine has been giving problems. Following are the two major problems we are facing:-
1. In each and every round, the machine is tearing one or two clothes. This happens every time when the clothes are put in.
2. Another issue that we are facing with the machine is that every time, small clothes like socks, handkerchief, vests etc get stuck in the machine. The mechanic from the company then visits and pull the cloth out of the machine.

We have raised several complaints since June 2008 till date, but there has been no permanent solution provided. We have also escalated this issue to the managers concerned many times, but still there has been no permanent solution provided. Everytime we raise a complaint in this regard, the mechanic that comes to our home gives a solution that we should not put small clothes for washing in the machine and there is NO other solution to this issue. Now this is really not at all an acceptable answer. We are dealing with the world leader and not an ordinary washing machine, where they dont have a simple mechanism of avoiding this to happen time and again. We have invested a big amount to buy an IFB when the same capacity machines are available at a much cheaper rates, but since its an IFB, we showed faith in the brand name, but I have only one thing to say in this. I AM UTTERLY DISAPPOINTED WITH THE SOLUTION PROVIDED TILL DATE.

Please find enclosed the tickets raised as well as the managers contacted:

Date Ticket number
5th March [protected]
24th Apr [protected]
19th June [protected]
2nd June [protected]
May [protected]
Managers contacted - Hemant Arora ([protected]) and Sanjeev Mehra ([protected]).

There have been several reminders and requests raised till date and now would request an intervention by some senior person in the company who can look into this issue and provide us with a permanent solution.
Just FYI - We have also purchased an extended warranty till Jun 2012.

Kindly look into the matter with utmost importance and at top priority.

Regards,
Param - [protected]

I have IFB India make top loading washing m/c model AW-60 806 under warranty. the m/c is out of order since 27/07/2009.I lodged complaint with call centre no3303509. Dt 27/07/2009.They changed gear box (repaired one) on 30/08/2009.After two days again m/c stopped working . Inspite of my rigirous follow up IFB has not yet responded . Please do not buy any IFB product .BK Gupta Faridabad [protected]

I have IFB washing machine modelt2900 Dx. Taken AMC rs.2300/- for year 2008-09, expired on 6th july 09, and issued renewed bypaying rs 2100/-. The problem since july 2008 is machine vibrates/ jumps/ shifts by almost one feet from its orginal place, each time machine operated. Each time new service engineers comes and do some routine things and problem persists.
No accounting procedure of parts drwan from IFB stores and its usage at actual customer place!

After taking cheque of Rs.2100/- from my home, by brach in Banglore, in the last three months i am NOT getting ICR number ( AMC contract Number ) as such not getting complaint attended/ resolved. The branch has a land line and never asnwers customer calls.Looks like land line they have is only for their own outgoing calls. IFB has a call centre and all comaplints to call centre get diveretd to branch, in my case in Banaglore. Branch do not respond.
It is one of the poorest managed customer care in domestic appliance industry in my over 34 years of industrial experience havingmaanged large industrial set up/s. No senior manageemnt in IFB really bother what is happening on AMC front.I have no choice except to drag them to consumer court or gorget it as bad experience.

Dear sir,
This is to inform you that I have registed a complain with Goa service centre on the 31st august 2009 and my complain no is 2872026 and my customer code is 1432313 about the above complain, but till today no technician have visited nor call at my Place.Model no T- 2900 DX
i regret to say to tell you that such a big company is providing such poor service.

Hope you will do the needful at the earlist

warm regards

fulgencio Fernandes

From

N Santhana Gopalan
Deputy Manager
State Bank of India
Tiruchirapalli

Residence : Flat No: F-104, Vignesh Paradise, Melur Road, Srirangem
Ph: [protected]

Dear Sir

Sub : THE WASHING MACHINE IS KEPT IDLE AT YOUR SERVICE CENTRE, SINCE 23.05.2009

I bought IFB washing Machine ( Top loading Model ) in June 2007 with a confidence that the machine will not have any problem & the service would be good.

But contrary to my expectations, the service from IFB ( Particularly from Tiruchirapalli centre) is very poor.

I made a complaint on 09.03.2009 to IFB CARE regarding noise & display problem in the machine. The service personal came after a week and opened the machine. As they could not identify the problem, they told me that the authorized service person from Chennai will come and solve the problem. After a lapse of 15 days, as there was no response I reminded the service centre and again a person came to attend the machine. This time the machine was opened and I was told that a spare part is to be replaced and they will order for the same and I was assured that the machine would be repaired within a week. But there was no response there after. In the third week of May 2009, when I asked the position, I was asked to bring the machine to the service centre.

I delivered the machine to the service centre at Vayalur Main Road, Tiruchirapalli on 23.05.2009. I enclose herewith the copy of “ Goods received Note” No. 076 dated 23.05.2009.

But till date I have not received the machine. Whenever I contact the service centre, every time I receive the reply that the spare part is not received. As asked by your service in charge, I contacted your Chennai office 10 days back. I was told that they will send the spare part within a week. But till date there is no sign of getting my Washing machine back.

I wonder whether the company stopped manufacturing Top loading washing machines.

Now “ THE WASHING MACHINE IS KEPT IDLE AT YOUR SERVICE CENTRE, SINCE 23.05.2009”. The “TWO YEARS” warrantee period was up to 13.06.2009. The original complaint was made on 09.03.2009.

After a waiting period of more than 5 months, I feel as if I have been CHEATED BY IFB.

My request is that, kindly take back the machine and refund me the amount when you are not able to repair the machine.

I hope that you will respond to this letter and do the needful.

N Santhana Gopalan
25.08.2009

Hi,

I have IFB Dishwasher (Neptune) and it's under AMC with IFB. 1.5 months back (9th July 2009), I'd put a complain for it's malfunctioning. Technician has visited my place twice, and yet the problem is not resolved. I have been following up with call centres, service centres and regional manager as well, but till date (40 days+), the issue is not yet resolved.

IFB has to improve it's after sales service. I've been using IFB products since alst 14+ yrs, but never faced such issue. If this scenario continues for long, I believe, I have to approach consumer court to resolve my issue.

Complaint No 3323494, dated 31st July.

My product is under AMC.

The service agreement for IFB is 24 hrs.

I have been behind these people for so many days, but to no avail.

I have also spoken to Ms Monika (Service head, Delhi) and Mr Gupta, franchisee head.

But till date i have not received any one from them.

The company claims that a person visited my house on 4th Aug, even if i agree to it, i wish to know whether he was supposed to call me or not before coming to my place. If yes, did he call me?

Please suggest what should be done about it.

i am very disappointed and in great trouble after buying your product with highly expectation of service and reliablity. i lodged compliant of my microwave oven of said model in number of times but not been attended for any service or repair. our microwave oven is out of order from days back. please take a necessary action.
details of yr product: microwave oven, model: 30sc2, date of purchase: 06.01.2009
this product has been purchased from M/S ABROL ENTERPRISES, RAGHUNATH BAZAR, JAMMU (J&K) INDIA
my adress is 24/1, sanjay nagar, jammu tel no, [protected], [protected]

From
k.palaniappan,
salangai electricals,
karaikudi,
Sivagangai district,
Tamilnadu.
To
The chief executive,
IFB industries limited,
calcutta.

Respected sir,
we are having purchase 2nos of executive elite model IFB washing machine as an date 12.04.06 NO:IEE0511011W04462 at tamilnadu sivagangai district karaikudi dealer M/s: KUMARAN TV CENTRE in ready cash purchase.
Another one machine NO:EX.EL.B.048050 purchase date 20.06.06 in ready cash purchase.

COMPLAINTS:
MACHINE NO:1 purchase date after one month machine is fault. to inform nearer MADURAI DIVISION SERVICE CENTRE.
To change a motor in after fifteen days, and to change dimmer in another one month. FInally, another one month to change the second hand new machine.
BUT PROBLEM DOES NOT SOLVED.
The machine should not run past 8 months, only for showcase item.
MACHINE NO:2 purchasing date to use the washing machine was after 9 months for so many family problems.
After 6 months washing machine was run satisfactory.
Next day will start the complaints, to inform nearer MADURAI DIVISION SERVICE CENTER.After, they send the MR.JANARAJ service engineer will come my home & he only for look the machine do not check the machine. He told motor is fault to replace the new motor will charge on Rs 4800/-. I'm not accept this.
Because, I am TEXMO INDUSTRIES, COIMBATORE motor company authorised sivagangai district dealer.
So, i verify the machine in my mechanic. The MCB(circuit breaker) is fault on machine line &they will change the new MCB the machine is OK.
This time machine complete body shot.The service engineer MR.JANARAJ is come, machine fault repair chargeRs 8500/-an AMC basis Otherwise no change.
Sir,
I feel IFB washing machine is ORIGINAL or DUPLICATE delhi make company. From purchasing date always complaint, complaint...
MADURAI BRANCH MANAEGER
* MR.SAKTHI no responsible answer.
* MR.BALA madurai area sales Reb no responsible answer.
* MR.JANARAJ service engineer useless fellow no identifying knowledge by IFB washing machine complaint.
so, Two no's of washing machine should not run for 8 months.
Please, we want return respective and posibility for another new executive elite model two numbers of washing machine.
thanking you,

Sir,
i have purchased IFB washing machine model Diva cold on 06.05.2007. Warranty expired on 06.05.2009
now suddenly it stopped working. on complaint service engineer told this is m.s.c.u problem and replace with cost of Rs 2000/-. However, the tub is not rotating. only progaramm selector knob is rotating and complete its job. Now service engineer is telling motor is failed.

Now i would like to know, is the life of the motor is only up to warranty period ?. Is it worth to buy IFB any other home appliance ?

I have bought IFB Dishwasher some time back . I have been using it for last 3 months only . suddenly last week it stopped working. I had put in a complaint at companie's call center(ticket no 3101797). An engineer came next day. He did not knew much about the product . He wanted to cheat by replacing the running motor by a one he had brought with him and asking exorbitant amout for that. I had asked him to go back. as I think he was not competent to repair. So bad product followed by bad service

I purchase the fully automatic washing machine in the month of Dec 2007.There was a problem with the water inlet in the month of Nov 2008. I complained immediately to customer care who registered the complaint under the complaint No.2423870 and sent a person in a week. He examined and told that a valve has to be replaced and never turned up. After a marathon effort of hundreds of phone calls and the complaint registered in the same website, a person came in the month of January 2009 and said the same thing and went away. Our repair hunt started once again and whenever we call the incharge Mr.Mahadevan he never lifts the phone and if by chance he lifts he gives the same stereo type reply that the valve is out of stock and has not come from the main dealer. Till date our washing machine is lying idle. And you can imagine the kind of inconvenience a family will face witha washine machine not working for 6 months. We are absolutely surprised by the way a renowned company is responding to a minor complaint. We opted for your brand thinking that the service will be good but we are highly dissappointed and put to turmoil and stress. Hence I urge your company to understand the severity of the problem and take necessary steps as early as possible.

Yours dissappointed customer,
N.Anuradha

My son Dweepant Bakshi placed an order from Michigan on ifb global thru fabmail.com for supplying to me microwave oven model mwo - 25sc2 for rs 10437 under trade scheme mwo. The oven was supplied by ifbglobal's local franchisee at lucknow India, [ email id [protected]@ifbglobal.com], vide, invoice no retail inv / 63 / 08 - 09 dated 15 may 2008.
No official for installing n giving demonstration was sent by the local branch manager or franchisee owner along with the piece which was brought on a hand driven cart from a place 15 to 20 kilometers from my residence in northern most corner of lucknow. There was no packing done at all. There was no padding at the base or on sides and the cart travelled on the road full of potholes and broken patches. It was put by an illiterat carrier who collected a fat tip for bringing the gift. Since we r 73 year old couple and no demonstration was given, we waited for our son to come for his marriage on 13th October 2008. The moment he put the plug on there was noise and sparking n the oven became dysfunctional. After the marriage was over we tried to locate ifb sev cetre from the tel directory but no cluewas avlbl. After exhaustive search I that of Internet n lodged the complaint on internet. After 6 weeks ia mechanic came. When he opened i found that it was a damaged old discarded piece andimmdtly told him to replace it. He did some repair n for a few minute it appeared wrkg. ?He went but i commented on poor services n supply of a defective piece. Thereafter after a few days when we tried to use it again there was a loud noise and sparking.
I m afraid ur local franchisee has misused the mode of Internet for executing the order n fabmail.com and eBay with whom they hav agreement hav failed to ensure supply of a new workable piece.
The ceo mr g das gupta be directed by the German headquarters of ifbglobal to replace defective piece by a new piece forthwith andwhile supplying fresh pc ensure to send an engr to give demonstration.
I shall deem ita great favour.

V. P. Bakshi l - 1 / 240, priyadarshini, sector 'b' sitapur road lucknow 226020 india tel no 0522 / 2758950c3298

Dear Sir,
I have been using an IFB washing Machine used for a very long time in India and I was very satisfied with the services provided by the dealer in my State in Goa.
I purchased a Machine in Dubai UAE where I have been using for the last 2 years and I am very sorry to inform you that the the Service provided by the local Dealer it very very poor.
I have been in touch with them for the last two weeks and until date they have not attended my call nor they bother to answer the call and even if message is left with the operator they do no even call back.
the technicians are not very competent with the job hence resulting in delay and inconvenience to the User.

Kindly assist my Mobile in Dubai is [protected]. you may contact me for more details.

Thanks & Regards,

Jose Manuel

I purchased an ELENA washing machine on 29th April, 2008 from M/s RECO Electronics, Asansol, West Bengal, India. After installation in the 2nd week of May, ’08, as per instruction, on the following day the machine was switched on for trial-run without load & it was stopped automatically within a very short time & the programme selector knob fell down on the floor & the matter was informed to the service centre at Durgapur. The new knob was fitted finally in the middle of August, ’08 when it was detected by the manufacturer’s service personnel that the timer circuit was defective & the same was replaced on 22.08.2008. I demanded complete replacement of the machine which was entertained neither by the service centre nor by the supplier. I could not use the machine for a period of long four months out of no fault of mine. An early decision of the manufacturer company is solicited.

To,

G. Dasgupta
President & CEO
IND-5, Sector-1,
East Calcutta Township
Kolkata - 700107.

Complaint No : 1873813
1st Complaint Date : 17/6/2008
2nd Complaint Date : 15/7/2008
3rd Complaint Date : 4/8/2008

I made a complaint 2 months before my washing machine Digital 7 KG worth Rs.28, 000 not working properly but till my machine is same condition

After 1 week of my 1st compliant engineer verify the machine there is a problem with Digital board it has to be changed & he is check for spare Board on front of me via his mobile, he reply to me spare board available in our office & he committed me the machine will ready by next day but there is no response for next 10 days from engineer after 10 days engineer changed the Digital board (New or Old – I don’t know) after that he told there is a problem with other board & that board also to be replace after that till today there is no response from your engineer & your customer care & your service high officials

**** I want permanent solution from your company for my machine pls do the needful immediately I don’t want any temporary solution your end plssssss *****

I am not happy for selecting IFB brand, don’t advertise you are No 1 washing machine & your customer care is not maintaining service complaint status of the customers on my 2nd compliant I asked what’s the status of my complaint they simply reply there is no update in our system & today I made a 3rd complaint on that time also they don’t have update regarding my machine, finally I spoke Mr.Shanker from Branch he told me check with local concern engineer they will call you but till now there is no response --- tell me then where can I know my machine status & when will rectify my problem

I want my machine to be rectify with in today or tomorrow otherwise
I need brand new machine from your company on behalf of selling bad quality of washing machine otherwise I am surely sue a case in consumer court (because already machine in junk condition & I already wasted Rs.28000/- I am ready to spend more Rs.5000/- & face the issue in court )

**** I want permanent solution from your company for my machine pls do the needful immediately don’t make the temporary solution *****