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HZN Cars / Honda After sales service

1 No. 3, Jalan Pelukis U1/46, Temasya Industrial Park, Glenmarie, 40150 Shah Alam, Selangor Darul Ehsan, MALAYSIA.Glenmarie Shah Alam, Malaysia
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I deeply regretted that I didn't do more research before getting a honda city from HZN Cars Sdn Bhd in Glenmarie, Shah Alam, Selangor. After pick up the new car from their office and went home, I noticed there was fogging in the lights, both front and back. It was raining, so the rain water went into the lights and there are water vapor on the surface INSIDE the lights. It is obvious that there are water inside the lights, if not how can there be fog inside the lights ? And it is proven as every time it rains the fogging appear. I complained to the salesman and guess the SERVICE guys say ? It is normal, the fogging will disappear in half an hour or so. I was like WHAT ? Are you guys serious ? Have you seen any other car lights get fogging and not get fixed/replacement ? Of course I insist them to check and replace the lights. So after they check and proved that there really is fogging, the service desk guy told me that they will send the report to HQ for warranty approval. Funny thing is, this is a NEW car and I have to wait for them to get approval from HQ rather than replacing the lights on the spot. So after around 3 weeks I still have no news from them, so i called the service advisor. Guess what the advisor told me ? Honda HQ say the lights on Honda City is like that, fogging will appear whenever it rains or wet, so replacing the lights will not solve the problem. ARE YOU KIDDING ME ?? I waited few weeks just to hear you say this S#$T ? I even questioned him, "Do you mean all the Honda City have this problem ?" in Malay. He had nothing to say other than probably giving an awkward smile from the other side of the phone. Obviously he is trying to getaway without letting me claim the lights. Basically, these people in HZN Cars are asking me to DEAL WITH IT. I am not going to let them go easily. So much for Power of Dreams. More like Power of Scam I found a lot of complaints about Honda Malaysia. There is even one complaint about Honda HQ not taking customer complaints seriously, titled "Honda declared that they WILL NOT compensate the Misconduct of Honda Service Center nor Panel Workshop" in . We need to stop buying anything from HONDA and spread words about them before more innocent consumers fall into this never ending pay-more-to-fix-and-still-broken cycle. Disappointed Owner

Jan 18, 2016

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