was sent a brochure recently from Humana to let me know they would be in my area and needed to apply between Nov and Dec to change from Medicare to their Plan. Wanted to do this because according to them they offered all my needs which Medicare does not. Well went through the speil of giving them all the information they needed, then they would ask me on a Scale of 1-5 how would i rate them, one was average the other 4 i gave a 5 as they were very knowledgeable, wrong thing to do because they did not follow up like they said they would, they did not call me back so yesterday on 11/13/08 spoke with a Supervisor who had to again do the spiel of needs, she said they would have someone call be back right away, it is now Thurs 11/14/08 and still nothing, well I called their Corp Office listed on the net and could not get passed the operator, she wanted to send me back to the call center Supervisor, i stated no that I want to talk to Corporate she stated I could not, so I said will file a complaint on the net, and that is what this is all about, oh the Supervisor told me to call her back today Thurs and let me know if anyone called me instead of her calling me the Customer back, The first Sales man was to come to my office on Mon of this week, he called on Sun about 6:30 p.m. to let me know he would not be here and would call and interview me on Mon that did not happen.
Read today that they have been double dipping Medicare for millions of dollars and other dipping of recipients.
In short: Customer Service is horrible they do not care about us the Customer, they just want you to give them a good rating so it looks good in the Call Center for them, do not give them a rating, do not expect them to follow up because 5 of them did not do that nor the Supervisor. I would not do business with a Company with a sloppy Customer Service that does not care about the Consumer who pays their salary nor a company that has such negative blogs on the internet which is ripping people off.
BEWARE OF HUMANA HEALTH INSURANCE, ESPECIALLY FOR THOSE ON MEDICARE, IF YOU RECEIVE A BROCHURE OR CARD FROM THEM BE VERY CAREFUL.