Hughesnet.com / too many to name!
We've been customers with Hughesnet (formerly Direcway) since January 2002 and have been paying $59.99 a month up until January 2008, which is when we upgraded to their $79.99 "Pro Plus" Program. The benefit we looked forward to was having a MUCH faster internet connection (that is if it isn't raining, snowing, foggy or the wind is blowing the wrong way). NO ONE mentioned their "Fair Use Policy" where we can ONLY download 425MG (which is NOTHING--Hughesnet is living in the dark ages!)or they will turn that on and it slows your internet access to DIAL UP speed. You then have to set your alarm clock to wake up at 3am to download any size file you want (and they give you until 6am to finish) even if you are in violation of the Fair Use Policy. Now I can understand if they want to limit downloading of large files, but there is NO reason why our basic internet access that we use to surf slows down to dial up speed for 24 HOURS before they turn it back to normal. That is NOT fair!! What are we paying for!?!
Because we live in an isolated area that doesn't get cable or DSL, they have use held captive. We are moving and when we do, you can be sure that there is NOOO way we will use Hughesnet again!!
The other problem with Hughesnet is that they outsource their Customer Service in the late afternoon's and throughout the night overseas!! They are taking away American's jobs and paying the people in India (and other countries) a fraction of the cost it would be to pay an American. I've worked in the corporate World for many years and understand that outsourcing is a wonderful way to save money and add profit to the bottom line. What I don't understand is why they have to use people who can barely speak English, couldn't solve a problem for you if they had 10 people helping them and are flat out useless when you have a problem. If you happen to call during the day, then you'll get an American and I've never had problems with their knowledge or service, they are great.
People need to know what this company is doing (or should I say not doing) for their customers and it needs to change IMMEDIATELY!!
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