I totally agree with this.
I too bought a compaq presario V3000 series laptop, for which i was supposed to receive a headphone and on web cam after copleting all the formalities and the redemption code being OB374KZSTE.
After receiving all the documents and the D.D,i expected the redemtion cell to deliver the goods within 20 days as promised, but i am waiting since 110 days without any response. i have spent more money on phone scanning the documents i.e., invoice copies and the required documents which were repeatedly asked by the redemption cell because of their careless maintainance.
I am taking a severe action against the HP Redemption cell if i dont get any response by this weekend, for cheating the customers in this manner, so that there will be no trouble for the customers in future..