[Resolved] HotwireI wanted to use a credit I have but your system didn't let me

I have $25 credit. I wanted to use it but the booking went through without applying it. I called your customer service line. It was a joke. The first person was not helpful didn't give me a straight answer. Then when I asked to speak to a supervisor she put me on hold and then hung up. The second person I talked to was at least a little nicer, but was also not helpful. They don't seem to be there to help, just to give you the run around.

All I want is the $25 credit to be applied to my purchase. I don't see how it's an unreasonable request.

Hotel confirmation [protected]
Urban Living Suites
787 Dundas Street West, Toronto, ON M6J 1V2
Check in Sat, Jun 17, 15:00
Check out Mon, Jun 19, 11:00

  • Resolution Statement

    it wasnt resolved, but i want this complaint removed off the internet thank you

May 14, 2017

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