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Hotbooks.com Smart Savings / Unauthorized charges

1 FL, United States Review updated:
Contact information:
Phone: 8005116538

I ordered a book from hotbooks.com in november 2008, put the charge on my debit card. Didn't think anything more about it till i went to balance my checking account online as always. Discovered an unauthorized charge of $29. 95! I called the company and was told that i authorized this charge as a membership in smart savings. I told them i did no such thing and i wanted it removed and my money returned. They weren't thrilled about giving me my money back, until i got irate. Then i was told i would no longer receive savings and that my money for this membership would be refunded in 10 - 14 days. So once again today february 15, 2009 another unauthorized charge was done this time for $1. 00. I once again called them and was told this was my membership charge again! This time i was screaming mad, it takes a lot to rile me. In my personal opinion only a $1. 00 was charged to my account to see if i was paying attention and then who knows what would happen after that. What is up with these people. I will never ever go back to hotbooks.com, haven't since november 2008. Please be extremely wary of hotbooks.com and this company calling themselves smart savings. I demanded that they take my debit card out of there system and was told it was done but. . . I don't trust them at all.

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Comments

  • An
      5th of Feb, 2009
    0 Votes
    smart savings - charging me monthly fees and I don't even know how I enfolled.
    Wisconsin
    United States

    I have these charges on my Discover Card and have no idea what they are for.

  • Mi
      13th of Mar, 2009
    0 Votes

    I was so glad to have come across your comment, they did the same thing to me, after reading your comment I checked on my order, I ordered books paid for them and four days later was charged another 29.95 plus a dollar for what I don't know. I immeadiatley called them and told them to get my money refunded and I wanted no more to do with them.

    Helen

  • Fe
      17th of Mar, 2009
    0 Votes
    Smart Saving Center - Do not buy anything from them
    Bloom
    California
    United States

    Stay away from them, they claim to have great prices, great prices on crapy stuff made in china and when you recieve the item it does not even work. I ordered a portable am/fm cd player got the thing and the player did not work they nail you with shipping charges and then they srew you out if memebership fees, when you recieve the bank statement you will be shocked at the odasity of these "a holes".

    Your better off buying the suff at best buy or else where buy the time your done buying something from this company you could have bought three times over.

  • Ag
      22nd of Mar, 2009
    0 Votes

    I am having trouble with the company too. I put through an order and somehow got signed up for their membership. I have been charged twice, but I didn't catch it right away. They now say that I can only be reimbursed for one months worth. I agree be very wary of this site - buy from someone else!!!

  • Le
      25th of May, 2009
    0 Votes

    I just dealt with this hot books person and was charged 29.29 2 months in a row and only ordered 1 book. She said I agreed to a membership when I ordered the book and you can't check out without agreeing to the membership. And that they have been sending me emails about this account. I haven't seen one email nor did I sign up for any member ship. I read fine print on every web site and sure missed this one if it was there. I don't even know how to get back to the web site. I didn't even get the book, she siad it was out of stock. They probably don't have books to begin with and just prey on people to get memberships and hope they don't catch the charges.
    Le Ann in Iowa

  • Bb
      17th of Aug, 2009
    0 Votes
    Smart Saving Center - took our money
    Smart Saving Center
    North Carolina
    United States

    WOW..we bought a book through DBS and apparently the was a small print somewhere that allowed SMART SAVING CENTER to automatically withdraw $29.95 every month for who knows what? We did not recieve any service for this!! When I called the 1800 number I did talk to a person and he said you bought books. OK, so I figured it would dissapear..but NO..every month (now that we go back and recheck our statements- of which we should have done a more thourough job each month) we see that they have bilked us out of this for the last 6 months..GADS..
    READ ALL THE FINE PRINT!! I did cancel it and the man was helpful but the slyness of how they got their money is CRAP..WHat is going on in America? Sorry you cant trust..

  • Gi
      12th of Sep, 2009
    0 Votes

    I am a victim as well to this company. I ordered books total amount 20.95 and when I placed the order this thing popped up talking about membership. I did not check it and was trying to get back to a confirmation page for my order. I never saw it and didnt get one in my email as promised. I checked my account and they had added an additional 19.95 to my account. So thanks for having your complaints out here with the phone number to call them. I immediately called them and demanded a refund of everything. Told them I didnt want the books or the membership. Informed them if money was not credited into account by time specified that I would be coming after them. I will never use them again.

    Please be aware. I will continue to watch my account.

  • Wi
      14th of Oct, 2009
    0 Votes

    I, too, am a victim of this company. I am really angry too. I cannot find a place to opt out of this so called membership. I will be calling them today. I did get the book I ordered but I sure don't want a membership with them. I wouldn't be saving any money after paying the membership fee so why would I want to do that. Perhaps I will talk to my bank and put a stop payment on them since everyone here has had a hard time with them.

  • Au
      4th of Dec, 2009
    0 Votes

    Couldn't agree more with all of the above compaints. I guess I was smart enough to read the "welcome" message that did in fact tell me I was a member (automatically) of some off the wall program and that if I didn't CALL and cancel within the next 3 days I would get charged $19.95 for the first month. Who knows what charge thereafter. Yes, I did call and "they" said my membership was cancelled and my $1.00 would be refunded? Oh, as for the book I ordered; well now they say I have an invalid address and the order will be cancelled. I am not surprised. I doubt I will ever see the $1.00 or my book. But I definately will keep a sharp eye on my credit card entries from this and other "affiliates". Buyer beware; if you think, like me, you are going to save a buck or two shopping at this site, think again...

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