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1.4 48 Reviews

Hometown America Complaints Summary

5 Resolved
43 Unresolved
Our verdict: With Hometown America's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Hometown America reviews & complaints 48

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7:52 pm EDT
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Hometown America property management

For any sane human being that has personal self respect, do not even attempt to think about living at the Sunshine Valley property in Chandler, AZ for Hometown America. The so called manager is useless. Any and all complaints are ignored unless it is to tell someone that we complained about them. There is no real sense of pride in the complex as to upkeep of the property by the maintenance crew. They get by with the bare minimum. The management office knows about multiple tenants that have dogs that walk them around without leashes, when there is a leash law in Chandler, they do not curb their dog, which means picking up after the dog and the worst part of that is the area where everyone takes their dogs is right where the school buses stop to pick and drop off kids. Would you want you kid playing in an area that is constantly covered with dog feces? I always pick up after mine and try to make her go in an area that the kids aren't in. The neighbors have no clue about respect for others. Half of them are probably not here legally. I am not racist, my wife is hispanic and immigrated here from Mexico when she was young and got here citizenship on her own the right way! The speed limit in the general area is 10 MPH, I have complained multiple times and have been told " I will get with the safety person and stand there with a radar gun and get these people to slow down". NOTHING! Hell even one of the employees that lives here drives around here like a madman as well as his family! The so-called maintenance people that are on staff to fix issues with rental properties such as mine don't even speak english! How am I supposed to communicate with them! If you can avoid it please avoid this property. We are trying our best to get out of here early, but with this economy it isn't going that well. Biggest mistake I have ever made!

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good luck enforcing those tickets
Mesa, US
Jan 23, 2013 3:46 pm EST
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photo radar now what a joke i have the joy of owning a mobile home im upsidedown in so i cant leave what a joke this place is they have money for new HD camera setups but they cant fork out a coupple bucks for a security gaurd to run off the kids smoking weed at the park mabie invest innew parks a coupple more hoops a soccer net or two for the guys that play soccer all the time not raise our rent every single year mabie put polls in that the dog owners can dispose of their pets waste mabie give us our garbage day back on bucket a week gets full quick the guy running the place needs a refresher course in how to deal with people as well

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Sad In Chandler
Chandler, US
Jul 14, 2011 4:50 am EDT

I highly agree with this comment. I too am a poor victim who unwittingly chose to live in Hometown America Sunshine Valley. They need to seriously consider changing the name of this park to PsychoVille! Obviously in the section this person lives in still has 10 m.p.h. speed limit signs posted. On our street they just chose to remove them. Problem solved, right? We moved here in 2010. A couple months later the next door neighbors children broke the window next to the front door. I have been reporting this to them on a constant basis. Guess what? I still have a broken window. The front door is not properly installed so we get rain, dust, every type of weather you can imagine comes through that door. The back door...well, that doesn't even close and lock properly so it just randomly swings open. I had to have an alarm installed that sets off an alert everytime the door swings open on its own. I don't care who you are...that is not secure! Any requests you make via letter or phone call go unanswered and ignored. but hold onto your hats if you pay the rent one day late. They tape notes with your personal information on them to your windows or doors threatening to evict you and file legal charges against you. My stove had a gas leak. I told them about this and gave them the paperwork from Southwest Gas. I had to wait over a week for a new stove. The smoke detectors are defective. One week and two phone calls later they finally replaced one of them. Don't even get me started on the loud music, high speed drivers, ignorant neighbors, wild parties that last well into the night, its filthy and disgusting around here. If they were going for a ghetto motif they surely achieved it. The people in the management office are the rudest, most unintelligent group of people around. They certainly don't look for high quality applicants for that job. Appears any old person can just walk in off the street and get a job here! I especially LOVE the "after-hours" line. Its a cell phone that goes right to voicemail and they NEVER respond to it! I am fortunate enough that I only had to live here temporarily. We will be moving into our new home, in a nice, quiet neighborhood that isn't racist against anyone that is caucasian. Thank you Sunshine Valley for giving us the worst year of our life! So glad its almost over.

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6:33 pm EDT
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Hometown America - not a complaint

I live in hometown America and other than some minor issues with management, this is very fine community. Everyone is friendly. People are green thinking. We are starting our own farmers market. We had our wedding here and the clubhouse was nice and it was free. All in all HA in San Jose is great!

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5:53 pm EDT

Hometown America trailer park trash

Ohhhh what a lovely community... Not! Hometown america "woodlands" is the biggest scam going. They promise you that it's a family oriented community & there is no tolorance for troublemakers of any sort! They claim to be the best as far as moble home communities & share all willingness to commit & keep the park a safe, quit, affordable place to live. Here's the real story & truth!
Monkeys can run this place sooooooooo much more efficiently then the 2 clowns in management they have now! The one lies & the other one swears to it. Yeap, all you have to do is be of a elementary education & you can run a 1, 500 home park.
Meanwhile, with a 25 mph speed limit, cars race @ 50 mph+, jam their stereo systems as loud as they can with the bass set at it's highest, and run stop signs! Unattended children (ages from 4 & up to 10 run around screaming & yelling until 10:00 + p.M., we have a want to be gang in our park who's parents were suposebly credit checked, but you see every month that little yellow car drop off "final notices"... Same houses every month! There is never any peace & quite, no respect from management at all. Lot rents are more then your home payment & you get nothing in return! Stay away from buying at any hometown community! They are a scam! 100%!

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waytoomuch
Lockport, US
Aug 17, 2011 6:53 pm EDT

Ohhhhh...I really agree.there is 5 mobile homes near me tyhat are real slum holes filled with trailer trash.There is some nuts near me that are constantly starting trouble and the management has done nothing about it.now hes growing marijuana and no one has done anything about it.hes also a regular drinker driver and the sheriff wont do anything about it.The place has been a flop house for numerous deranged ###s and mentally ill people that new york state put on the streets to save money.we have many nuts speeding around and one of these days someone is going to get killed.I really agree that the rent is too high...they dont do anything in this park but pick up the trash.

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1:30 pm EDT
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Hometown America very unprofessional bussiness

We bought our home 2 years ago in the hometown america country side village of denver, we were happy about getting a new home. We are a young couple with 2 kids after, about a year we got a new manager.With the times being what they are we fell a little behind but at the beginning of the year we paid almost $5000 to catch up our mortage and lot rent. Then when we tryed to pay our last months lot rent(March) the office said they could not take it because our mortage has a stop payment which we were not late on on our account and that we would have to pay our mortage up or she couldent take our payment for lot. We then did not have enough to pay the full amount so we called our mortage company and they said they had no hold on our account. So then once again we went in to the office to pay to which the manager replied with a ton of attitude that she had already sent our acccount to the lawyer to take us to court. When we said but we tryed to pay you she pretty much told us oh well! I am so tired of this we have had more problems then you could amagine we cant get our lot fixed even though our insurance said it was there job to fix it and we pay $541 a month JUST TO LIVE THERE! This placed is just a headache and I dont suggest going through this to anyone thinking of moving here. If anyone knows someone to contact to help us out please e-mail me

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Lovelandbmxrider
Thornton, US
Jun 08, 2010 9:28 pm EDT

$541 is actually the going rate for lot rent in Thornton, so look before you say its high. If you have a problem higher a lawyer.

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8:23 pm EST
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Hometown America - harassment

We have lived in Redwood Estates MHP owned by Hometown America since the early 80's.. We have seen numerous managers come and go but Hometown is the worst. The managers they have employed threaten eviction over everything. Things that former managers apporved they will take you to court over. They lettheir employees and vendors harass and threaten violence...

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2:32 pm EDT
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Hometown America - harrassment/discrimination

Can't have Vegetable gardens to save on money at the produce stores, can't have a certain kind of dog breeds, NOT a friendly community, they don't have laundry facilities although they do advertise it, not equal rent for single and double wide trailers, Community indoor pool has mold in skylights and on the ceiling, sometimes on floors, doesn't leave...

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1:23 pm EDT
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Hometown America unauthorized charges

We received a letter stating we needed to remove weeds or they would spray for and charge us $30.00, we sprayed them and before we could pull them (not yet died) they sprayed (so they say) and billed us $30.00. we had neighbors whom they did this to as well.

If you saw the news report on the off duty Chandler Police Officers who helped the elderly woman fix her trailer because they were going to kick her out, well that s this 'wonderful' place.
They are money hungry and will do anything to get it, not to mention the 'reverse' discrimination. If you aren't Hispanic you are treated like unfairly, probably because they knew the cuacasions had money.
DO Not rent or buy from this trailer park, there is also a lot of gang crime going on and it is getting worse.

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Hopeful-LMS
, US
May 01, 2017 5:03 pm EDT

Its hard to understand why they don't keep up their property. After all its the home owners that put money in your pockets. Like Phoenix please rise from the ashes.

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dwana
nokomis, US
Mar 30, 2011 5:24 pm EDT

they do that every where hta has sites. they also keep vendors and employees who steal from them and get rid of the honest people

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ME DALE
, US
Oct 31, 2009 5:07 pm EDT

DONT BELIVE THERE PERTY PICTURES. MY LOT IS SO SMALL AND HILLY JUNK TRAILORS ON BOTH SIDES. AND THEN THAY JACK UP THE LOT RENT EVERY YEAR IT WENT FROM 491 TO 568 IN 4YEARS THIS IN LAKE ELMO MN.

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9:58 am EDT
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Hometown America need justice for a tenant

My name is Doris. I was renting a mobile home here in Orange Lake Park. The owner said it was okay. He said it was a rental park. I was in a very bad car accident. I am 65 years old and I receive Social Security of 1, 000.00 per month.

My sister gave me 17, 000.00 as a gift and she was going to buy me one of the mobile homes here.

When I went to the office the manager was very rude by the way she said I told you that you have to go in 2 weeks. Your report was bad and denied. We can not have you here at all. Now I told her that my sister will buy the home and she has good credit. She said well we dont know if you can stay and your sister has to stay. I mean she was contradicting. She was rude. And it was not my fault I rented without knowing that I could not rent. With times like today. Almost everyone has lost their home. This is not the time to be like this. I was willing to give 6 months of lot rent in adance and they can check to see I get 1, 000 for social security along with my sister having good credit living with me.

Do I have to write to our President Obama? If this does not get resolved I will. Lets see if we can get the news here at this Park.
What is going on here?

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George Oglesbee
, US
Jan 08, 2016 2:13 pm EST

My wife and I live in a hometown america mobile home park for twenty years over the time hometown has own it we have had five managers and the last on we have now is trying to put us out cause of her not doing her job .we rent space in storage yard for years then we all was told we had to move out of storage yard so most of us did so over the next two months I still see people in the yard so I sent a email to her asking why are people still in yard and we have a leash law that she will not in force and in the state we live in if you move in to the state you are to have your car reg taged in that state after you live in state for 30 days all of this is in the rules of hometown but as I say when I sent email about it I'm now told I have to move out hometown should stand behind the tenant who has been a good on for twenty years all so since she been managing the park look like crap and crime is bad I hope hometown will read this and stop her and let us stay we are not wrong for what we did

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jterium
, FR
Mar 17, 2010 10:20 am EDT

The above is incorrect ! There is something as equality !
One can not enforce rules if they don't follow these rules themselfes !
At that point all rules & regulations are nul and void !

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MJ1974
, US
Mar 04, 2010 8:09 pm EST

Even people staying with you and not paying rent have to have a credit check and be 'approved'. If they deny you, it doesn't matter if you own the home or your sister, you cant stay. This is the advantage of them owning the land; they have a say over who can or cant live there.

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ggodaert
West Palm Beach, US
Jul 16, 2009 12:09 pm EDT

I'm currently living in the Hometown Community of Palm Beach Colony .

Although the rules clearly state that rentals are stricktly forbidden ... there are several owners here that rent out there home's, aswel several whom rent out a room .
Whe have put in several written complaints about this ... NO RESPONS !
The only action the owners, whom are renting out had to do is register these tenants as long time visitors ( longer then 2 weeks ) ... This is clearly a breach of contract !
Therefore ... You also have the right to rent from your sister !
If You would like a writen statement from us ... NO PROBLEM !
Just contact us at current residents of lot 237, 2000 North Congress Ave, West Palm Beach, FL 33409

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