Hilton Garden Inn / Customer service/billing

Me and a friend stayed at the Hilton garden inn in Mayfield Ohio. He used his employee rate for stay. We stayed 4 nights which came up to a total of 163 dollars and some change. We used my card to reserve the room, which the front desk agent told me the card could not be verified upon check in. So we used a different card to hold the room for incidentals. The charged that card 90 dollars and we paid 26 dollars and some change for the remainder balance at checkout. Before checkout you guys charged my card that the front desk agent claimed could not be verified 2 30.00 charges and 1 26.39 dollar charge. After I called customer service to get it resolved they said it was just a hold and it would come back on card 3-5 business days.. They said it was not on card by yesterday to call and they will get i5 resolved. Not the case I called and who ever I spoke with was very rude and your company promotes hospitality, I did not get any hospitality from anyone that has spoken to me. The guy went ahead and said if the money was not back on file today he would write a check to me! That is causing me so much inconvenience. I was looking forward to continuing my stay at the Hilton but after this experience I don't think I ever want to stay at a Hilton ever again. This is ridiculous that you guys charged my card for absolutely no reason. My name is Kiana Rogers we stayed in room 224. Please get back to me due to this matter as soon as possible. Thank you

Mar 31, 2017

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