I bought a portable diamond dvd player from hi fi corporation in port elizabeth south africa in mid 2007. After repairs done twice to the unit, I waited for the second time round more than 25 days to get my product back from the store. I phoned them numerous times only to hear "we will phone you back sir". Eventually one of their friendly tech's, gave me a voucher for the initial amount of purchase r 799-00. Fantastic service only to discover that they did not have stock - nor will they have stock of the original product I wanted again. I was offered other makes of players more expensive than the one I had bought for my son's birthday.
Now the point I make is the following :
> I don't want another product, more expensive as the one I bought.
> I have a voucher which I cannot use.
> this deal will leave me out of pocket and misrable as hi fi corporation cannot compromise to provide me with one single diamond dvd player or the like, at the same price which I take it they import by numbers.
> a lady heather, phones me from the hi fi corporation shop in port elizabeth on 28 feb 08 and offers me a sansui at r 200-00 more. I have to pay more to relive the horror?
> the hi fi corporation's link on the web page to customars complaints seems to be not linking as I had to spend national telephone rates to call someone at the call center in jhb to lodge a complaint.
> if the product was old or unique in any way, I would understand their ability not to replace it at the same price. I bought it in mid 2007, not even eight months down the line and you cannot find it any more? Questionable imports or just no regard for customer service.
> no refunds? Wow what a convient way to retain customers.
I say : "give me the same product or give me my money back"