Woody, I’m sorry your experience with Heritage wasn’t what you expected. We strive to provide the best experience possible for our consignors. Unfortunately, I do not know the specifics of your situation because I do not know who you are, and David Lisot is no longer with the company. If you would like to contact me regarding your situation, please call me at 800-872-6467 ext. 1370 or e-mail me at JeffP@HA.com.
In response to your concern about being charged for a coin which did not meet your minimum, I believe you will find that this is standard policy for most auction houses.
Heritage always pays its consignors, and we always pay them on time, 45 days after the close of the auction. If you did not receive payment for the coin you sold, I expect it is because your unmet reserve fees were greater than your proceeds? It may also be that you simply posted this complaint before the settlement date for that auction? In any case I would like to talk to you and see if we can resolve any remaining issues you might have.
Jeff T. Patzewitsch
Heritage Auction Galleries