StorageTreasures
Reviews and Complaints

I own a trailer storage unit rental company. My company is exactly the same as the company PODS which delivers units to your desired location only my units are literally on wheels and can be hitched to a truck for easy and quick delivery to my customers. I requested to use their facility online auctioning system so as to sell the contents of lien units, just like PODS does. I was denied the services by Chris Rosa​’s supervisor. Chris Rosa is a Business Development Manager for StorageTreasures and is also a Licensed Auctioneer. I’m not sure why I'm being treated differently than PODS, but it is very unprofessional on their part do deny me, at a minimum, an opportunity to see if they fit my needs as a storage unit rental business. The good thing is that there are tons of other businesses just like them and was able to easily move on to my Plan B. NEXT!

I want to unit two storage treasures, but they never sent me an invoice so I tried to contact him for 10 days now to talk to the supervisor but the supervisor never gets him back a hold of me so I tried to tell them that I never received an invoice so I just noticed there’s no way I could pick up my unit but they keep on telling me just wait to talk to the supervisor and they’ll get a hold me but nobody’s gonna get a hold me but anyways I looked at my. I try to sign in and login into the services in. They tell me that my accounts been suspended so I don’t know what to do about this. I think I need to get legal help.

I see that the online storage auction service Storage Treasures is creating an incentive for the managers of many different storage facilities in California and across the United states to go out of their way to insure tenants are not able to recover their unit so it goes to auction. There are people who are bidding on behalf of other people who invest money on whatever unit their representative decides should turn a profit. These people who are bidding on units on others behalf are collaborating with the managers of different facilities and getting inside information on which units have valuables in them and this in turn is causing the managers to treat the defaulting tenants biased. I have seen this for myself and it's causing the tenants irreparable harm. I have documented hundreds apon hundreds of cases where the tenant was lied to about the auction date and many other instances of the people working at these storage places unfairly charging up a customers bill, refusing to take partial payments, lying about various things ect. This is unacceptable and seriously needs to stop. It's causing units to go up to 3000 dollars a lot of the time which is far more than the balance owed and I have never ond time heard of any person getting the money owed to them. The money that is in excess over the amount that was owed belongs to the customer previous tenant not the storage company or anybody else. This is where the incentive is being what is illegally profited from. There is no system in place in which the person who lost their unit has to recover that money and everytime I have asked for proof as to how much the unit actually sold for they refuse to give me any.

Hey guys,

So, I gotta be real with you about my experience with StorageTreasures.com. I won't lie, it was a bit of a let down.

Here's the deal - I placed a bid on an auction for a storage unit and when I went to check it out, I noticed that things had been moved around. And not just moved around a little bit - it was obvious that someone had gone through the unit and even taken pictures of some of the items, like a guitar, before putting them back.

I called up the customer service folks at Storage Treasures to ask what the heck was going on, and they basically told me that it wasn't that big of a deal. They said there was nothing illegal about it and that it was all within their policies.

Um, excuse me? Last time I checked, storage facilities aren't allowed to go through people's stuff unless they've taken ownership of it. And it's just not right for Storage Treasures to allow that kind of shady behavior on their site just so they can make some extra cash.

And here's another thing - some storage facilities don't even want to auction off people's personal documents, like photos or tax records. But apparently, Storage Treasures doesn't require their sellers to follow the rules and keep those kinds of things out of the auction. Not cool, guys.

So, to sum it up - Storage Treasures, shame on you! You need to do better and make sure your auctions are fair and ethical for everyone.

So, I gotta tell you guys about my experience with storagetreasures.com. I won a unit in Gaithersburg, Md and I was stoked. But let me tell you, they're pretty sneaky. They base their auctions on how much the owner owes them, not necessarily on the value of the stuff in the unit. So, I won with a bid of $677 - not too shabby, right? Wrong.

After I won, I got an email confirmation and I paid the LLC. But when I called to schedule a clear out date, they hit me with the bombshell: the auction had been cancelled. What the heck, you guys?! I already won fair and square and I paid up, but they cancelled it anyway. And not even in a nice way, either. The guy on the phone (Michael, apparently the only person in customer service there) was super rude and basically said they can do whatever they want.

Now, this is what really grinds my gears. Storagetreasures.com doesn't make it very clear that they can cancel auctions after the fact. They don't even give you a heads up or a warning. So, you think you won, but they can just pull the rug out from under you like that. What kind of customer service is that? It's definitely not good.

Apparently, this company has been around for years and they've sold millions of units. But honestly, I don't see how they can keep going like this. This is not a good way to do business, you guys. It's not fair to the bidders who put in the time and effort to win and then have the rug pulled out from under them.

So, I'm thinking about getting some legal representation involved with this. I mean, I'm not gonna let them just walk all over me like that. This auction is the worst. Don't waste your time, guys.

Man, let me tell you about my experience with StorageTreasures.com. I won an auction yesterday and was super excited to go pick up my new treasures today. But guess what? The auction was canceled! Can you believe it? I mean, I know they can cancel last minute, but come on. I even called the facility before leaving home to make sure everything was good to go. And then I get there and find out it's canceled? Waste of my time, man.

And this isn't the first time this has happened to me. I've been doing auctions for over 15 years, way before this website even existed. And I can tell you, this has happened to me at least 7 or 8 times in the span of a year. The facility usually emails or gives me a call to let me know it's canceled, but not every single time. And the last two times, I didn't even get a call. That's just ridiculous.

It's really frustrating because storage auction hunting used to be a fun little adventure. But now, it's all controlled by this dumb website. They don't care about us buyers, man. They have no responsibility or nothing. And let me tell you, I ain't got time to waste on this dumb $#*!. So buyer beware, folks. Don't trust these guys too much.

So, listen up guys, I gotta tell you about my experience with StorageTreasures.com. I was all pumped up to bid on a unit, feeling like a total baller, when my little demon of a 1-year-old decided to slap the keyboard as I was trying to send my bid through. And guess what? Instead of a cool $100, my bid was for $1000! Can you even?!

Anyway, I freaked out and immediately contacted their support team (like their website told me to do). But these guys took a couple of hours to respond, and even then it was just some dude named Arturo Lopez. He told me that he would talk to IT and get my bid changed as long as it was still under $100 (which it was).

So, I breathed a little easier and waited for them to fix it. But let me tell you, waiting for StorageTreasures.com to do anything is like waiting for a sloth to run a marathon. It took them FOUR days to respond and even then they didn't do anything about it! Meanwhile, my bid kept inching up higher and higher.

I blasted them with four messages, but no response. I'm pretty sure they were just waiting for the bid to spiral out of control so they could throw their hands up and act like they couldn't do anything about it. It's like they were secretly hoping for my kid to slap the keyboard harder and create more chaos.

I'm sorry, but I can't deal with this kind of shady behavior. It doesn't take a rocket scientist, or even a 2-year-old, to fix a bid on their own damn website. As customers who are literally funding their business, we deserve better than their unwillingness to help us out.

So, needless to say, I'll never be using StorageTreasures.com again. Save your money and attend live auctions if you can. Trust me, you don't want to deal with these guys.

So, I had the urge to try out storagetreasures.com when I saw they had an auction on a storage unit close to my house, and I decided to give it a go. After winning the bid on the website, I followed their instructions and gave the storage facility a call to let them know I was coming over to claim my prize. And you know what they said? "Yes, come on!" So, I drove across town with excitement only to arrive at the storage facility and found that there was only one woman working there. She confirmed that she was the one I spoke with, but she had other plans - her lunch break. No worries, I thought, I'd wait it out and claim my belongings soon. But oh no, that was a mistake.

After waiting for 30 long minutes in my car, I went back in and asked her about the unit. She told me that the owner had paid the balance and I couldn't have it. I was confused - what do you mean? According to the website, the auction didn't even end until 3 PM but the storage facility's computer said the owner had paid at 2:15 PM. It didn't make sense, and I was pretty mad. Come on, storagetreasures.com what is this? A scam? I called their customer service and complained, but they just shrugged it off and said there was nothing they could do. Really? You're just going to let this happen? Not even an apology or some compensation for the time wasted?

I'll be honest, I raised my voice a little at the lady who made me wait through her lunch break, but that's no reason to ban me from bidding on storage units at that location! And get this, it was an hour away from my house! Can you imagine the time and gas wasted? Ridiculous. I'm sorry, storagetreasures.com, but you're just not worth it. The whole situation seemed pretty shady, and I don't want to deal with it ever again. The least you could do was warn me that the storage unit had the potential for the owner to pay off the balance before the auction ended. So, yeah, I won't be using your website again.

Hey everyone, I wanted to share my experience with StorageTreasures.com - or as I like to call it, Storage Treasures!

So I'm just a regular person out there looking for some storage units to buy and sell, you know, just trying to make a buck. I spent ages researching and finally found a unit that wasn't on their prohibited list - which was hard to come by in my area. I even called them up to double check that everything was all good, and they reassured me that it was.

So I bought the unit, spent all night putting my items in there, and then started working on my listing. But here's where things went south. When I went to add my facility to my account, it wasn't showing up. I had to call them the next morning and get it sorted, but when I finally posted my auction, it was immediately cancelled.

I called up and they said it was because my credit card wasn't on file, so I gave them my card info. But still, nothing was working. Finally, I spoke to someone named Elly who told me that the facility had just been added to their list, so I couldn't post the auction. I had spent three hundred bucks on that unit and had been on the phone with them so many times before, and no one had said anything about this until I tried to post.

Even worse, they told me there was nothing they could do and that the facility had been added on February 10 - but the other representative told me it was the day before. They were contradicting themselves left and right and honestly, it was just really unprofessional.

I feel like Storage Treasures doesn't care about their sellers or buyers at all. It's like they're just in it for themselves and don't really care about the people who are actually trying to use their site. Honestly, I wouldn't recommend them to anyone.

As an avid swap meet vendor on the beautiful island of Hawaii, I've been on the hunt for lien units to purchase and resell for a hot minute. Unfortunately, with the pandemic shutting down live auctions, my options were limited. Enter Storage Treasures - the only game in town now.
Last year, I've purchased five units through their website and had a bit of a mixed bag experience. The first three were alright to great - score! But things went sideways on the last two lockers.
Let me tell you about the fourth unit - I paid a hundred bucks for a 5 x 10 unit filled with heavy equipment and grainy photos that seemed a bit too staged. But wait, there's more! When I got to the storage office to put down my deposit, I was greeted with a massive poster urging tenants to donate their unwanted "junk" for "chariy". Now, don't get me wrong, I'm all for charitable causes, but I specifically unchecked managers specials and charity lockers every time I clicked on a unit. So imagine my surprise when I found myself looking at a unit full of broken pressed wood furniture and a hand truck (heavy equipment?).
Well, let's just say that the cost of disposing of that sorry excuse for items was more than my $100 deposit, so I walked away. But here's the kicker - Storage Treasures still got their fee regardless of what I encountered. And what did I get in return? They suspended my account. Can you believe it?! Apparently, it's not enough to be a victim of these a-holes, they demand willing victims.
So, if you're thinking of using Storage Treasures for your lien unit needs, I say proceed with caution and always double-check for any sneaky hidden listings. Don't become a victim like me.

I've been using StorageTreasures.com since 2015, and everything was going pretty smoothly until I had an awful encounter with a facility manager who swore at me last year. This manager lied about what happened, which ended up with them selling the unit I'd reserved to someone else. Not only did I lose out on the unit, but StorageTreasures kept my buyer's fees of around $40, even though they knew I hadn't done anything wrong.

When I reached out to StorageTreasures, they told me that I should be banned from the site because I had sworn at the manager. But it's funny how they wanted to keep my money and let me continue using the website if it was all my fault, right? It seems like they were just interested in making more money off of me, and couldn't care less about what had happened.

To make matters worse, StorageTreasures downgraded my account without telling me, so I ended up paying a higher buyer's premium of 15% instead of the 10% I should have been charged. They didn't even bother to let me know about this downgrade until after I had made a purchase on the site. When I called to ask about it, they didn't seem to care at all that I hadn't been informed.

I feel like I'm stuck using StorageTreasures because all of the facilities in my area use them, but I wouldn't choose to do business with them if I had another option. Nickeling and diming customers is just a terrible business model, and it's clear from the other reviews online that I'm not the only one who feels this way.

Hey guys, I wanted to share my experience with StorageTreasures.com. I recently bid on a storage unit and to my disappointment, the unit did not match the photo that was displayed in the auction post. In fact, it seemed like the seller had purposely staged a photo of a different unit altogether to lure in bidders. I was upset to find out that all the boxes were filled with trash except for a broken monitor. This was definitely not what I was expecting from the auction post, especially since it had promised electronic items.

When I reached out to StorageTreasures.com to voice my concerns, I was met with a cold response. They basically said that they cannot do anything about it and the responsibility lies solely with the seller. To be honest, I was quite disappointed because I thought StorageTreasures.com would be a reputable platform for bidding on storage auctions. However, it seems that they do not take any responsibility for their sellers' actions.

I was told by Tamya Robinson from StorageTreasures Help Center that they do extensive training with facilities to make sure they are following local lien laws, but they do not require their sellers to be honest or transparent. I found this quite concerning and realized why StorageTreasures.com has such a low rating.

Overall, my experience with StorageTreasures.com has not been a good one. I would advise others to be cautious when bidding on storage units from this platform, and to always reach out to the facility manager or upper management if you feel there is an issue. I hope StorageTreasures.com takes more responsibility for their sellers' actions and improves their platform to ensure a better and more transparent auction experience.

Man, let me tell you about my experience with StorageTreasures.com. At first, it seemed like a really sweet deal. I was on the hunt for some cheap storage units and this site was promising just that. But as soon as I started bidding on some bigger units, things started to get shady.

See, StorageTreasures.com charges you extra fees on top of what you bid on the unit. And they don't make it clear until you've already won the bid. So you think you're getting a killer deal for $10 on a unit, but then all of a sudden you're being charged $18 extra and then there's tax and some storage facility fees they don't tell you about. Next thing you know, that $10 turns into $155.

And here's the real kicker: the bidding system is totally unfair. Anyone can make as many accounts as they want and fake their name, so there's no way to know if the people bidding against you are real or if StorageTreasures themselves are doing some shady stuff on the backend. And since they take a non-refundable 20% off your credit card, you're pretty much screwed.

I've been using this site for a while and it definitely feels like they purposely bait you with some low-ball units and then sucker you into buying something bigger with a bunch of hidden fees. And then you're stuck with the unit and all those extra charges. It's like they know what they're doing.

Overall, I'd say this site is a total rip-off. It might seem promising when you first start out, but after a few rounds of bidding, you realize it's all a facade. I don't know about you, but to me it feels like straight-up fraud. Stay away from StorageTreasures, my friend.

The woman who answered the phone sounded like she was not a good fit to be on the phone handling inbound customer calls. She spoke with a condescending & smart [censored] tone constantly sighing when I would ask a question. She gave very limited responses to my simple questions and was quite unhelpful.

The problem is that delinquent tenants get on the site and bid up their own units, with no intentions to pay which right away goes against the terms & conditions set forth on their own website. Then the unit gets offered to the last bidder for their last bid amount and that bidder has 24 hours to buy the unit or it moves to the next bidder. If the delinquent tenant would not have bid the unit up thousands of dollars than I would have fairly and legally won the unit at auction for hundreds of dollars. See the delinquent tenants hope is that we the REAL BIDDERS will not pay for the units either and the unit goes back to auction giving the delinquent tenant more time to come up with the money to pay the backlog of monthly charges they owe.

Storage treasures is ok with this scandal that the delinquent tenants run, because it drives up the price making more money for them. Storage Treasures even admitted to having every bidders IP address (Unless of course you use a VPN like most people) yet they are not willing to take action to match the IP address to the tenants address and then block that bidder and Blacklist them from the site. The Storage Treasures customer service agent said there is no one to do this and they don't have time. " Hey lady it takes 2 seconds to do this and it should be a part of your job" In fact this should be YOUR only job and they need to take you off the phones as soon as yesterday. Stop being a cocky little snatch and either be a helpful customer service agent or get THE F*CK OFF the phones and find another job or position where you don't need to interact with people.

In the end I am trying to give both Storage Treasures and the local storage facility business which becomes a win win win.

If your a delinquent tenant reading this...Most people go through tough times now and then and especially financial difficulties, myself included. You need to realize that all your losing is STUFF...you cant take with you when you die. I have lost 5-7 10x30 storage units full of stuff from house fires, floods and theft. Oh well I don't care...you just get up and move on.

You will accumulate more STUFF so please don't bid unethically just cause your afraid of losing some acquired items. Only bid with money you actually have and if you have thousands of dollars to bid on storage units then you have enough money to just pay your debt to the storage facility so you wouldn't even be bidding in the first place.

Storage unit rip offs They will not refund your credit card even when they fraudulently charge you money that you did not authorize even days and days after you’re not the winning bidder on the auction their fees are not discuss with you before you do the bidding the attack on all kinds of bees that you weren’t expecting and I’ll build your credit card days later and will not refund it to you they are very unethical do not do business with them under any circumstances they are complete shysters

Watched storage auction count down to 0 then reset to 24 hrs. These people are frauds. I contacted them and can't get anyone to contact me in return.

Talk to very rude overbearing rep. I believe the name is Rianna. She cancelled my auction and cost me $300. Talked to Art, her manager and he claimed he would address the issue. She lied and did not handle our issue accordingly. Art said he would call me back at 3pm but failed to do so. They allowed the bidder to not purchase the unit and walk away with no consequence. Today we called and Rianna hung up on us several times and blocked calls to Art. We have been doing business with this company for a long time and thnis type of service is unacceptable. Storage Treasures does not take accountability for their errors and makes no attempt to make a situation right they made wrong. I will be sure to tell everyone I know, both facilities and bidders not to do business with this company.

Highly recommend avoiding this freaking website. These guys are scammers and here's why: it absolutely doesn't matter whether you win or not, it doesn't matter that you were the best one and so on. Nothing matters. They can cancel an auction you won without warning you, without asking you. That's how they are. Only scammers act this ay, I am sure of that.
Please, be careful and don't give them your money.

I bought a unit today. No one bid against me and I actually won it for the opening bid $10. I drove to the facility, PAID for the unit and was let into it by facility staff.
I put my lock on it and went home as it was getting late.
an Hour after I got home I received a call from the facility telling me that there was an error in the listing, they were cancelling the sale and if I had removed anything from the unit I had to bring it back. I had already PAID. I called storage treasures and pretty much got the run-around for several hours, was told a supervisor would call me( never happened) and finally was told "were just a conduit your problem is with the facility" Well storage Treasures i've found out this is not an isolated incident and if you continue to let these unethical facilities to post sales on your site You are a big part of the problem