Hearthware Home Products NuWave Oven — online order system duplicated my order
I tried ordering Online, and quit midway and before I gave any approval. When I went back in the ordering system attempted to resume right where I left off. I left the website and cleared the cookies. When I went back to the ir wesite it started at te begining entering the same information. The system did NOT seem to recognize that I had ever been online, so I felt confident that i could proceed. I completed that order and was offered that I could have the order processed within 24 hours or the next day if I waived my right to cancel the order. That was my mistake, because it immediately told me the order was complete. No problems? Not so!
I received an immediate email confirming my order. That was efficient. However within five mintues I received a second email, different order number and different amount and items. When I called (this was on the weekend) I spoke to the call center (not affiliated with the compnay) and the supervis0r informed me that he couldn't verify either order, let alone cancel either order.
Did I waive any rights on the first order, No! Did the sytem inform me on the second attempt that I had a partially completed order? No! The second order was the only order that I completed, but the order system completed both orders without ever saying a thing or confirming the quantity or duplicate attempt which was canceled.
For whatever it's worth, I should have GOOGLED the company name, because I'm findng consumer complaints all over the internet on this company. If you looked here first, you're a whole lot smarter than me. If you order this product, perhaps you will benefit from what I'm writing. Good luck!
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