Hank's Fine Furniture’s earns a 1.4-star rating from 2 reviews and 44 complaints, showing that the majority of customers are dissatisfied with their purchases.
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Rotten thieving #
My wife had made a purchase of 3 beds at Hanks and More in N. Little Rock.
We paid for delivery and setup. The beds arrived on time but they beat up the walls when they took them upstairs. Hanks was informed and asked for pictures.
We sent pictures and had multiple conversations. Nothing was done about it and I grew weary and repaired the walls myself. A year later the oldest daughters bed collapsed in the night. Upon inspection they had assembled it incorrectly and left out the middle supports for the bed it just had plywood across the center and no slats or supports. Hanks said its out of warranty and there would be a charge to repair. After many discussions about how we purchased a product and paid for assembly. It was due to their incapabilities to perform said task that the bed had failed. After conversations with the store, they said it would cost to have a repairman come to look at it. I did not agree to such cost, they were paid to deliver a product and assemble correctly. They said it was out of warranty. After getting nowhere with the store I had called customer support. After explaining the situation the lady at the customer support said yes it is out of warranty and there would be a charge. I explained that it was improperly assembled and just took a year to break. She had the audacity to actually say well how do we know you didn't move the bed and leave out the pieces. My jaw dropped to the floor and blood pressure shot up. There is no compromise with this kind of service and the mentality of the staff.
I will never make another purchase at Hanks or any affiliate of them EVER, and if I have the influence to persuade a future purchase of any one else from Hanks I will try every effort possible!
HANKS IS A RIPOFF! and DOES NOT STAND BEHIND THEIR PRODUCT!
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad service
We purchased a double reclining leather couch from Hank's in Hot Springs. The purchase was conducted in a very businesslike manner. Everything went down hill from there. The couch was delivered by Hank's truck and assembled. The truck left and we tried both recliners. Only one worked. A call to Hank's "service dept. was answered, after the second call. A repair man came and lubricated the one mechanism. 15 months later the pull cable failed on the same side. We have been unable to get any service after letters and multiple calls. Service stinks at Hank's.
The complaint has been investigated and resolved to the customer’s satisfaction.
Another attempt to save face by company Rep. Just google "Hank's Fine Furniture reviews" if you dont believe this. See how many reports are out there. This was reported in time and the guy come out and put a Band Aid over the problem by oiling it. Sounds like the cable was kinked in the first place and held until out of warranty. Sound familiar?
Trust me people dont waste your hard earned money at Hank's! If something goes wrong they have poor service if any at all!
People please check your warranties. I have since found out that most parts are only under warranty for 1 year. I am sure they would order one for you but you will probably have to pay for the part. More than likely the labor too. If you don't know what you are dealing with you have no right to judge people for doing their job and giving you the infoprmation on the product that you bought. Ask questions!
Yes! Service is very poor at Hanks! I have a similar experience with a $2500.00 Bed. You can bet the next time I buy anything from Hanks you will be able to make snowballs in hell!
Office furniture and refund policy
I have experienced an even worse situation involving the Hank's Fine Furniture store located in Sherwood, Arkansas. The experience was so horrifying that I have given the manager the moniker: "Jake The [censored]". Jake and his staff will lie about any and everything. The will tell whatever lie it takes to make the sale. In my case, they lied about the...
Read full review of Hank's Fine Furniture and 26 commentsPoor quality, rude staff
This company should be ashamed of itself. We purchased our bedroom set in May 2005. The first delivery to us contained a cracked headboard. They did not warn me of this until the furniture arrived and the delivery man asked me if we still wanted it. WHAT? No, we did not ORDER defective furniture, so we declined it and requested a new headboard. The...
Read full review of Hank's Fine Furniture and 6 commentsOverview of Hank's Fine Furniture complaint handling
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967-9984 phone numberRussellville
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Hank's Fine Furniture emailscustomerservice@hanksfurniture.com100%Confidence score: 100%Supportbeccatally@hanksfurniture.com100%Confidence score: 100%Supportwebsales@hanksfurniture.com97%Confidence score: 97%salesinfo@hanksfurniture.com95%Confidence score: 95%support
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Hank's Fine Furniture addressPO BOX 6870, Sherwood, Arkansas, 72124, United States
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There is nothing fine about Hanks furniture. And so far I've told my story to about 50 people and I have not been to church or a few other large groups of people. But I WILL BE TELLING WHAT CROOKS HANKS FUNITURE ARE. I really hate they are from Arkansas. They should close down.
I purchased a leather recliner sofa from Hanks 6 months ago - one recliner is broken and the color is fading out on the center section.
I first reported this three months ago. It is not fixed as of today.
CB,
I really have been patient thru this entire situation. It's been 6 months.
I spent 11, 000 in your store, I bought 2 pieces of furniture. I have never been treated this poorly from a business in my life.
I have had a terrible experience with Hanks in Little Rock. I am giving them every chance to make it right but I don't think it's going to happen. I am giving them until end of Monday to correct things.
I will be naming names. That is a promise.
Kevin D
Cathy SB, if you truly ARE Hanks internet manager (or any Hank's employee) RUN, don't walk, RUN as quickly as you can from that company. If you ARE the internet manager WHY has it been almost 6 months when I sent a direct complaint to that website because of over-the-top horrible customer service from arrogant sales people (they lied, BTW) and have yet to get a response? PLEASE explain that one for me. Your Hot Springs, AR on Central store has sales people with the people skills of pit bulls. If your sales people think that there is no negotiation in furniture sales please release them from solitary confinement once in a while. Both myself and my wife made official complaints on the Hank's HQ website with ZERO response over 6 months ago. Wonder why? Your babe in the woods routine here on this forum is about as stupid as it gets.
Who said it? I cant get to the bottom of it if I dont have names or the store it happened in...I have 350 employeees & 14 locations. I'm trying to help. Who said what doesn't help me. cb
The disagreement part comes in when no one contacted our customer service dept...we pay a lot of people to handle customer calls...we also can be reached through our website when all comments come to me.We have in-house repair people that can come to the house and fix or exchange furniture as the time arises...with no particulars on what store who people talked to, , I have no where to start asking questions...sure it makes everyone feel better by trashing a 36 year old company that has employed thousands of people in the state, obviously made a lot of people happy with their purchases, added millions to the states tax base...but this could have been handled correctly if we knew about it...We are a really good company and have been for 36 years...go to hanksfurniture.com...cutomer service & let me know whats going on...furniture is not perfect...and neither are people...but we have not been in business this long not taking care of our customers...PEOPLE dont use this as a forum to throw the whole company under the bus! Funny thing about the internet...almost all of anything I read about the company is researched and the folks are satisfied...but no one ever in that situation comes back on this site & let folks know that we remedied the problem...Bottom line ...its communication...one way communication is going to do nothing but hurt business...ask yourself...when you have had a great experience in a store have you gone online to give them a great review...? We honestly try to do eveything right...and have done so for 36 years...Im sorry for your problem...but I can't help id I dont know about it. CB
Unfortunately I did not see this complaint board, before I bought furniture from hanks. I bought a sofa, love seat, and chair from hanks. I was told the love seat would not be available for a week, so I went ahead and picked up the chair and the sofa. Three months later and numerous phone calls and one more week promises, it finally came in. In the process of waiting for the love seat, I noticed the sofa and the chair did not have the teflon spray we paid for on it. I notified the DM and he promised me he would send someone out to spray the funiture. In a couple of months, it will be a year I have waited to get this funiture sprayed. And to make matters worse, the funiture is falling apart already and the love seat we waited on for three months is a noticeable different shade of tan. I tried to call corporate to complain, but they do not have a customer service department. Makes you realize where the companies priorities are, doesn't it. Needless to say, I agree Hanks is a rip off and should not be allowed to do business.
I am the marketing & web manager for Hanks Fine Furniture and it bothers me that our company cannot tell the other side of the story...we have been in business for over 36 years and have one of the highest repeat customer business in North America according to our credit company...we have resolved most all of these complaints to the customers satisfaction...yet none of that is reported...everything in business does not go perfectly all the time, but we go the extra mile to make things right for our customers. Its hard to be in business and growing for 36 years without doing most things correctly. We do not compromise our customers satisfaction just to make a sale...check out our website www.hanksfurniture.com & read our reviews...don't believe everything you read on the internet. Reasearch the company on your own...dont just use the internet...We have been voted "Best of the Best" furniture stores in all of our locations for many years...that comes from customers...Remember these sites make money advertising real or made up complaints...Cathy B.
glad i read this...i am shopping for a house full of furniture...this is good to know. I dont mind paying a fair price...but i am not going to compromise on a business standing behind what I buy, or their obligation to make things right...especially if they deliver and assemble..