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Gymboree / rude and defensive store manager

1 Fayetteville, NC, United States

When my daughter took some clothing back to exchange for size 6-12 months instead of the ones the manager sold me the night before ( which she said would fit a 12 mo.but were actually sized for an 18 mo.old) the manager was very rude and defensive. My daughter had spoken on phone with another person the night before to ask if we could get them in 6-12 mo. The clerk argued that there was no such size and finally said "I don't have any kids or know anything about what size babies wear, when!" I guess the manager was "ready" for my daughter the next morning when she came in to see if she could exchange them and was very ugly and rude to my daughter in front of everyone. What in the world happened to customer service skills being taught to people? We will NEVER shop at Gymboree again.

May 2, 2018

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