Gwynnie Bee
Reviews and Complaints

So, I gotta say, I'm not too happy with Gwynnie Bee. I've been trying to cancel this service for the third time now and get my money back, but it's been a real hassle. I mean, I know it's my fault for not understanding that this is a rental clothing service when I signed up a year ago, but still. Their website now makes it clear, but back then it wasn't so obvious.

Anyway, I called customer service again and was told that no supervisor was available to help me out. And get this, they can't refund anything without their approval! What kind of nonsense is that? I talked to a helpful rep named Sheyna, but she couldn't do anything without her supervisor's say-so. And of course, the supervisors are always conveniently off or sick or unavailable. Typical.

I thought I owned one of the garments I received, but apparently not. They've been charging my PayPal account for over a year now, to the tune of over $1,200! And get this, they have no record of my other call and only an email from me/them directing me to call to cancel. What a joke. Sheyna offered to refund 4 months of my "subscription," but then didn't get the authorization to do so. And get this, they have "no record" of receiving two other garments back that I sent back about a year ago! They told me to go to the post office to track it. Like, seriously? This is ridiculous. They have $1,200 of my hard-earned money!

I'm warning you, don't do business with Gwynnie Bee. They're a rip-off and it's very difficult to cancel. It's not clear what you're getting into either. The one garment I liked was well-made, but the other couple were very cheap and short. Buyer beware, folks. Spread the word - Gwynnie Bee is a disreputable company.

I had Gwynnie Bee for a while and it was pretty good. I really liked the clothes and even bought some dresses. It was a bit pricey, but the variety of clothes and fast shipping made it worth it for me. However, about 18 months ago, I got a new card from my bank when I got married and combined accounts with my husband. I changed my name and decided not to renew my payment information with GB to save some money. I had just had a wedding and was about to start a career change involving going back to school, so I just didn't have the extra cash.

Recently, I got a new job and was excited to renew my account with GB. I logged in today and entered my new card info to get it rolling again. I started adding things to my closet and even went to their store to check out deals on items that had been previously rented. I was about to check out from the store with a few bargains, and my card got declined. I checked my bank account and GB HAD CHARGED MY CARD OVER $1400. I don't even have that much! So my card is now overdrawn over $900.

I immediately called customer service and she explained that because I never technically canceled, the monthly fee kept accruing and it just went ahead and charged me for the past 20 months even though I was not using the service during that time. She said she would put in a ticket for a refund, but it takes up to 48 hours. So until they can process whatever it is they need to process, I am beyond broke. My best friend's bachelorette party is tomorrow and I can't even go now. And this never would have happened to me if I hadn't RETURNED TO THEIR SERVICE.

I am so disappointed. How can a company operate like this? They have nothing in place to stop your card being charged when you're no longer using their service? That's just irresponsible. I was not offered any kind of good faith deal to stay a customer even after this SERIOUS inconvenience. I also got no confirmation email that my service was renewed, my account was being reviewed by customer service, I would be getting a new box, nothing. I was so looking forward to getting new cute stuff to wear too. Bummed out, mad, and will have to cancel a service I actually LIKED until this whole fiasco.

I gotta say, I'm a bit disappointed with my experience with Gwynnie Bee. I've tried out a bunch of different subscription boxes in my time, from food to beauty products to clothes, and this is the only one that's left me feeling pretty meh.

Don't get me wrong, the clothes were okay. It's nice that they have a selection for larger sizes, which can be hard to find sometimes. But out of all the shipments I got during my month-long trial, I only wore one piece out. That's not a great ratio, if you ask me.

Anyway, I canceled my subscription as planned after the trial period was up, and I thought that was that. But then, two months later, I see a charge for $86 from Gwynnie Bee on my statement. What the heck? I called them up and they said they hadn't received two dresses that I had sent back to them with their shipping label. I was like, "Uh, what?" They said they'd "look around the warehouse" and if they still couldn't find them, they'd open a ticket with USPS to look for the package.

The next day, I got an email asking about my customer service experience. When I clicked on it, the site said the ticket had already been closed and I couldn't comment on it. What the heck, part two?

After two weeks of waiting with no response, I called back. The rep said they'd look around the warehouse again, but I was like, "Dude, you already did that and didn't get back to me." I asked if they kept the details of the return shipping labels they send out, and she said yes. So I asked why they couldn't just track the label since they have it on file. She said it was my responsibility to provide it, and they couldn't do anything else. I asked to speak with a supervisor, but was told there were none in the building and that I'd get a call back from one within 24-48 hours.

Of course, I didn't get a call back within that time frame, so I called back again. This time they gave me a ticket number and said it was being escalated, and again promised a call from a supervisor. But still nothing.

Long story short, they charged me for items I returned with their shipping label, and it seems like this is a common occurrence based on other reviews I've seen. Instead of apologizing and returning my money, they've given me the runaround. I've been fighting with them for a refund for three weeks now, and my ticket has been "escalated" by the past two reps, but still no call from a supervisor over several business days. If they don't return my money soon, I'll have to work with my bank to reverse the charges.

Honestly, I'm pretty peeved about this whole thing. I'm definitely going to tell my friends and family to stay away from this business, and I'm going to leave this review everywhere I can. I'm also going to file a complaint with the Better Business Bureau, and I encourage anyone else who's had a similar experience to do the same.

This company is not recommended! Beware! I was charged for a month of service that I should not have been charged for and they still have not refunded me, even after a week! I signed up for the free 30-day trial and spent two hours picking out over 30 items for my closet, but it took two weeks to get my first item. I signed up for three items per week, but it was not three items per week. After two weeks, I received three items, but when I returned them, it took another week before they sent me anything else. So, I barely got to try their clothing. The clothes they did send were either the wrong size from what I ordered or way too large or small. Some of the clothes were very worn and ratty.

Before my 30-day trial was up, I emailed them to ask if I could have another 30 days since I really didn't get to try their service. They denied me the extra time. I placed an order for their clothes they sell on sale and spent over six hours deciding what they had and what I wanted to order. I got an email confirming that I was charged and that they received my order. However, I had to contact them because although I ordered a certain dress in the email, it had another dress.

I then called and cancelled my 30-day trial with them. They never informed me that doing so would cause any problems. Two days later, I received an email stating that my order for $68.16 had been cancelled. I didn't cancel it! I called them up and was told that since I cancelled my 30-day membership trial, they cancelled my order! No one told me that! Yet they still charged me the next month's membership, so what the heck?! When I cancelled my account, the money was then taken off my card. They still took the next month's amount from my card and still have not refunded me that. They failed to send my clothes that I ordered and paid for!

Do not shop with this company! It is a rip-off and they lie to their customers! They take your money without your permission! The sizes are wrong, the items you want are never available, and whatever they felt like sending me was horribly old-fashioned and excessively worn out! In addition, when I called to ask how come I didn't get any bottoms, I was always told they were in repair! So, all I received were tops that I had no use for and that looked like my granny!

They refused to do anything over the phone. I am still fighting with them to cancel the service. This is the worst company ever!

I used the promo code this morning to sign up for a free month subscription of this businesses service. I want to PayPal finalize my subscription came back to their web page and saw that my subscription was complete. When it came to the part with what I was charged there was $0 there and it never said my promo code would not go through.

I get a notification that I received an email from PayPal moments later saying that when he be charged me $73.83 for my subscription, which I never knew was going to happen because I was under the assumption that my promo code went through because I never received word that I was being charged this dollar amount nor that it was no longer valid.

When I attempted to contact their customer service, Sarita told me that I was not eligible for the free trial because back in 2015 I signed up for an account even though I never had a subscription because I canceled the same day. She then told me she reached out to her manager and to give them 48 hours to see what they can do for me. I don't want anything done for me other than canceling my subscription and giving me a refund of my $73.83.

Then, instead of asking me to wait to see what happens, she tells me to add two items to my closet so they can repair my first box even though I made it perfectly clear I didn't want anything I just wanted a refund. I know that if I add the items to my closet that validates my purchase and then I will not get a refund.

I liked nothing of what I received from them.
All of the items were poorly made and sewed of a cheap material. The clothes looked terrible and like it was already worn by someone.
Don't think I am kind of a princess and too picky, no, it's not true. The items really were terrible.
I ordered thrice from them and I shipped most of the items thrice as well. Well, too sad they can't offer anything better...

I used Gwynnie Bee for a couple of month and everything was fine, but my last order turned out to be a real nightmare. So I ordered some things from them and paid over $150 in total. When I received my clothes I was very disappointed, sizes were totally wrong! All of my clothes were either way too big or way too small, only one item fit properly. I contacted customer service and asked for an exchange. I never asked for a refund, because stuff I received was very beautiful and quality was amazing. They asked me to send everything back, which I did, but three weeks already passed and I received nothing yet. I'm very disappointed and I don't think I will be using this company in the future.

I ordered some clothes from Gwynnie Bee in the past. Things I received were horrible, quality was way off, so I returned everything and got my money back. Six months later I received a call from my credit card company saying my card was charged! I checked my bank statement and saw that they took $180 from me! I tried to call them numerous times, and of course there was no answer. Only once someone picked up the phone, but I was immediately put on hold for 50 minutes! Run away from these scammers! I want my money back!

I will never again subscribe for the website www.gwynniebee.com. I bought some clothes from them and the seller offered me to get 25% discount for the further orders. I needed only to subscribe and he told me that it was for free. I subscribed, but money started to disappear from my account. I emailed the seller, who confessed that it was them, who took money. I asked to stop, but they cancelled only subscription. Not advisable place.

I won’t buy from the company www.gwynniebee.com again, because I have ordered from them. My purchase consisted from two dresses and jacket, but these people took money for the order and some additional charge. I noticed this charge too late, when I checked my account. I tried to reach the seller, because I wanted to get detailed description of my purchase and payment. But the seller hasn’t provided it.

I purchased plus size dress from the company www.gwynniebee.com. The company was professional and the order arrived on time, but the big problem was the dress. I opened the package and the dress was awful. It smelled like someone used it or maybe wore it before. I sent an email to the seller, where I have complained about the quality. But no one replied to my complaint. I was upset after that.

I ordered two dresses from www.gwynniebee.com. I was disappointed, because the dress looked really nice on the picture, but in reality these dresses were for senior ladies. I asked the seller to return full sum back, but of course I heard some fake promises and blah-blah. This website isn’t for me, but I won’t recommend it to young ladies and women. Awful style and clothes, and the prices are too high.

I subscribed for the website www.gwynniebee.com several weeks ago, but these ### started to take money from me. Also they didn’t deliver my order, which placed 3 weeks ago. I heard fake promises and blah-blah, as well as the seller simply told to wait. I was sick of this crap and wanted to get my money back. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

My sister and I ordered clothes from the website www.gwynniebee.com. We paid through PayPal, but these jerks didn’t provide any confirmation email or the tracking number. I sent multiple emails and asked about the status of my order, but no response. I told them to return money, but again they ignored me. So be careful if you use this website or leave comments if you have horrible experience with this seller.