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Government Vacation Rewards / not what they said they were

Orlando, FL, United States
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This company promised big things and have delivered almost nothing. We took 2 trips with them and were put at the Westgate Resorts in Myrtle Beach and Westgate River Ranch in the Orlando area. Both resorts were not the 4 star that we were told they were. The staffs at both resorts were rude and unhelpful. The resorts were not well kept and dirty. We were told that if we were travelling we could call and get a hotel room, we tried and were not able to get a room because they "don't do that". I am also upset that they only deal with Westgate Resorts and if you are not going to Mexico they do not have resorts other places. I want a travel club that is responsive and has rooms world wide like they say. We like to travel to a variety of places, not forced to go to a country we have no interest in travelling to.

Br
Dec 31, 2015

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