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GotBody.com / fraudulent credit card practices

1 Mercer Island, WA, United States Review updated:

Stay away from this company. They will give your credit card information once you make your purchase to a scam company that will bill your credit card multiple times per month for $29.95 for nothing! When I spoke with the marketing manager at GotBody he freely admitted that this is an "opt-out" program, meaning they sign you up without your knowledge and you're forced to opt-out of the scam. They know it's a scam. They know their customers are incensed. They don't care.

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Comments

  • On
      11th of Mar, 2010
    0 Votes

    Our company represents the Fit Factory program, which is a companion program that comes with various online health products or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.

    Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.

    All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.

    Here is the disclosure that is directly on the sales page before final submission of your order:
    "As special bonus gifts, we're offering you free 14-day Trial Membership to Diets Central and a free 21-day Trial Membership to SmashCosts. By checking the acceptance box, you will be enrolled in the Fit Factory and CostSmashers programs. These are free trials, with no obligation to continue. You can cancel at any time during your 14-day or 21-day trials by calling 1-866-278-5361M-F, 24 hours a day and you will be charged nothing. If you like your memberships simply do nothing and you'll automatically be charged only $29.95 a month for Fit Factory and $2.97 a month for CostSmashers memberships. Remember, you will not be charged for the free trials, and you can cancel at any time."

    The customer is also given the opportunity to opt-out of the Fit Factory trial membership before submitting their order.

    Customer service for Fit Factory can be reached at 1-877-407-1022, and they will be happy to assist you in trying to locate an account and addressing your concerns.

    If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795, or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

    Sincerely,
    Online Customer Support

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