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4.4 450 Reviews

Gilt Complaints Summary

2 Resolved
55 Unresolved
Our verdict: If considering services from Gilt with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Gilt Terrible Customer Service Experience with Gilt - Would Not Recommend Shopping Here

et me tell you about my experience with Gilt. I was super excited to find all these amazing brands on their website for a discounted price. I ordered a total of 5 items and received 2 separate shipping notifications. The first box with 3 items arrived after a long wait, but everything was good. However, the second box arrived a few days later and one of the 2 items it was supposed to contain was missing. And guess what? It was the most expensive item in my order!

So, I reached out to their customer service team hoping to get the missing item quickly as I had a birthday trip coming up and I needed it for the trip. But, to my surprise, they took 3 days to respond and said someone from their team would get back to me. After 3 days had passed and I didn't get a response, I emailed them again asking for an update and saying that I would like a refund at this point. But, they ignored my request and said they were still looking into the issue and needed 3-5 days to get back to me. To make me feel better, they issued a $15 store credit, which was of no use to me.

After waiting for a while, I emailed them again and asked for a refund. But, they responded saying that they had a replacement in stock and would ship it out to me tomorrow. I immediately responded and explained that I didn't want it as I had already replaced it and my trip had already passed. I just wanted a refund. But, they said it was already shipped and I couldn't return it when I got it. They would issue a refund after that. So, I had to wait for over a month to get my money back for an item I never received because of their antics.

I was so frustrated with their customer service. They ignored my requests and just did what they wanted. I even told them that it was the worst customer service I had ever received, but they still didn't listen to me. They must have generic copy/paste email responses because my request was blatantly ignored. I am truly livid and appalled with how hard it is to get a refund from them.

I wouldn't recommend anyone to shop here. The hassle is not worth the savings. It's so sad because if they had better customer service, they would be a great company.

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Gilt Beware of Gilt: False Advertising and Poor Customer Service

Yo, listen up! I gotta tell you about my experience with Gilt. Let me just say, it was not good. I ordered what I thought was a dress, but when it arrived, it was a skirt! Can you believe it? I even called customer service before I made the purchase to confirm that it was a dress, and they assured me it was. But after I paid, they told me it was a skirt. And get this, they wouldn't let me cancel the order! I was stuck with a skirt I didn't want.

So, I called customer service again and spoke to a supervisor named Patrick. He asked me to send pictures to prove that I was supposed to get a dress, not a skirt. I did what he asked, but then I got the same standard response back. They couldn't cancel the order and they could only offer me a refund for the skirt. But I didn't want a refund, I wanted the dress I was promised!

I was so frustrated with the whole situation. I spent way too much time on the phone with customer service trying to get this sorted out. And in the end, I didn't even get what I wanted. I will never order from Gilt again. Their customer service is the worst and they don't even deliver what they advertise. Beware, people!

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Gilt Gilt's Dishonest Business Practices: A Customer's Frustrating Experience

I recently had a less than satisfactory experience with Gilt. I have been a loyal customer, spending over 10K on their website. However, every time I have had to return an item, I have had to contact customer support because they claim to not have received the return, even though the tracking information clearly shows that it has been received back at Gilt. Each time, I was given a credit with an apology and the explanation that this was not normal.

The last time I had a return, I noticed that there was no tracking information on the labels, nor was the map shown on their site with any tracking. I had a conversation with a representative from Gilt, and it was clear that they were being dishonest. They claimed that they had not received my returns and made me prove that I sent the products back, even though they did not provide me with the tracking details. This was very frustrating and made me feel like they were treating me like an ATM.

I used to be able to track returns that showed they had arrived, but Gilt would not credit back until I contacted them. This is not an isolated issue. I have not had issues with Rue La La or Amazon. I spend a lot of money online, and I have not had issues anywhere else. It is a very shady business practice.

I was disappointed with my experience, and I will be sure to share my experience with other consumers. I write a technology blog, and I will be sharing this conversation in my blog. I hope that Gilt will be more transparent and not treat their consumers like an ATM. Providing a little transparency will do wonders for their shady business.

In conclusion, I will never shop at Gilt again. Their dishonesty and deceit are unacceptable. They contradict themselves multiple times regarding the tracking information, and it is clear that they are not being truthful. I hope that they will take my feedback seriously and make changes to their business practices.

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Gilt Deceptive Gilt: Selling Fake Gucci Purse as Real - Beware!

Gilt is a website that you should be wary of when making purchases. I had a terrible experience with them when I bought the Gucci Soho Leather purse in "Off White" for $1338.95. The picture of the purse on the Gilt website was the exact same picture that is on the Gucci website. The color on the Gucci website is also referred to as "Off White". However, the purse that I received from Gilt was a Khaki/Putty(?) color and the stitching of the "signature" Gucci "CC" was the same color. I emailed my complaint and pictures of comparison of the two purses to Gilt, but they apparently CAN'T or do not want to see the difference. I requested a refund, but it was denied because it was a "final sale". The purse I purchased is not the one that is pictured on their website. I brought in this Gilt "Gucci" purse to the Gucci store, and they do not sell a color such as the one that Gilt sold me and does not look at all like the "off white" purse that they sell in their store. I contacted Gucci US, and the ONLY websites that are authorized to sell Gucci products are Saks, Bergdorf, Neimans, Nordstrom, and Net-a-Porter. This deception to their customers is shameful. And to say they can't see a difference in the two purses when it's been verified by the Designer themselves is deceitful. Gilt is not an honest company. I am thankful for social media to get the word out there, I've only just begun. What a nightmare, just to save $300, not worth it! Sure wish I would have checked out SiteJabber first. No wonder Gilt has a 39% rating!

I received a response from James, a customer service specialist at Gilt, who did not allow me to return the bag. He stated that they felt the bag I received matched the sale page and that all their items are quality controlled, and they take their own photos of the items. However, I know that the purse Gilt sent me is NOT the purse that is pictured on their website. The khaki/putty color purse Gilt sent me is not even sold in the Gucci store. With the "Off White" purse, it could not be more clearly made with the stitching on the purse. The Gilt purse stitching is the exact same color as the purse. The REAL Gucci purse has the tan contrasting stitching! Gilt is not an authorized Gucci dealer, and they are using Gucci's picture to sell their Gucci Soho Leather Bag in Off White. I will be filing my complaint with the Better Business Bureau, and Amex will be handling this for me hereafter. They have perfect pictures of what Gilt was advertising and what they sent to me. Also, [redacted], I should include that one as well!

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Gilt Disappointing Quality and No Returns: Review of Verlaine "Bernard" Marble Coffee Table from Gilt.com

I just bought a coffee table from Gilt.com, the Verlaine "Bernard" marble topped brushed nickel finished one. When I opened it up, I saw that the metal finish wasn't totally smooth and there were burn marks from the welding that hadn't been brushed out. It looks like whoever made the table base just quickly brushed the metal after welding it together. The surface isn't even and the metal pattern isn't laid out well, with some uneven gaps. It looks like an amateur made it. The marble top that came with it is also really poor quality. It's 24" wide and made from two pieces of marble that have been seamed together. You can see the cut line on the underside and the marble edge is pieced together with leftover scraps. The joint around the edge is filled with some kind of hardened compound and the finish is dull with pitted areas. It looks like weathered marble you'd find in a consignment shop. The item was listed as a final sale with no returns, which is a big issue for me because of the poor quality. I also wish I could rate products on their site, but I can't. The description on the site is pretty generic too. The table was made in India, as indicated by the tags on the bottom of the base and marble top. It was shipped via XPO delivery final mile and actually arrived 1.5 weeks before the estimated delivery date, but it sat in their warehouse for a while. The deliverymen mentioned this too when they dropped it off at my house.

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Gilt Gilt's Deceptive Pricing: A Warning to Consumers

I've been in the retail game for a hot minute, and let me tell you, I've never seen anything quite like Gilt. As someone who's also worked in the legal industry, I know a thing or two about consumer law, and let me tell you, Gilt is not playing fair.

Now, I get it. Retailers need to make a profit, and mark-ups are a part of that. But what Gilt is doing is straight-up deceptive. Consumers should be able to trust that they're getting a fair deal, not getting ripped off by a middleman.

I recently bought a Kate Spade bracelet from Gilt for $89, marked down from $168. But when I opened the package, I found a hangtag that said the suggested retail price from the designer was only $58. What the heck, Gilt?

When I complained, Gilt told me they only price match with themselves, not competitors. That's not good enough, especially when they're marketing the product as a Kate Spade item (which it is, according to the hangtag). They should be held accountable to the suggested retail pricing, which is the fair value of the product they're selling.

And to make matters worse, Gilt is inflating the suggested retail price to over 280% ($168) while marketing themselves as a designer discount company. That's just plain wrong.

I've included pictures of the hangtag below, so you can see for yourself. Don't listen to Gilt's response to this post - they're clearly trying to weasel their way out of being caught as fraudsters.

Honestly, this kind of behavior is disgusting, and I hope the appropriate authorities shut Gilt down.

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Gilt Gilt's Predatory Business Practices: Beware of Canceling Orders and Buying Furniture

I've been using Gilt for a while now and I gotta say, I've bought a lot of stuff from them. Clothes have been great, but I've had some issues with their furniture. I bought two wooden coffee tables that were on final sale and they were just not up to par. The pieces started coming loose within days of me getting them. I had to fix them myself with a drill and some wood screws.

I should have known better than to order furniture from them again, but I saw a large area rug on their site at a good price and I needed one. A couple of days later, I tried to cancel the order. They told me some story about how the order had already been sent to the vendor and that you can only cancel an order within 10 minutes of when it is placed (another rep told me 5 minutes).

The item hadn't even shipped yet, but they said there was nothing they could do for me. I asked if they or I could contact the vendor and asked that they not ship the item to me. They wouldn't help and told me their computer wouldn't allow them to cancel.

I'm not sure if their responses or excuses were even honest. At the very least, they were questionable, and they were incredibly dismissive. Their business practices are predatory. What could possibly prevent them from not shipping something that hasn't shipped (and won't for another week or two)? I've never had trouble halting a shipment from any other business I've dealt with. Why can you only cancel an order within 5-10 minutes? After 11 minutes, you're screwed then?

If you place an order with Gilt, they take your money. This rug cost over $1000, and they offer many expensive items on their site, so beware. You could lose a lot of money. They don't even have a customer service phone number on their site (another red flag).

I suspect I'll end up in a dispute over this. I'll be sharing this story/review on other sites, and I'll be contacting the BBB as well as econsumer.gov.

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Gilt Terrible Experience with Gilt Groupe: Poor Customer Service and No Help with Address Mistake

I had a really bad experience with Gilt Groupe and I don't think I'll be shopping there again. Here's what happened: I accidentally put in my old address when I placed my order, but I contacted them right away to fix it. I tried calling and chatting with them, but no one was available, so I sent an email. They said they would respond within 24 hours, but I didn't hear back from them for several days. I sent another email, but still no response. Finally, I got a robotic email saying they couldn't update the address or cancel the order.

I decided to call them and they said they would try to reroute the package, but I never got an update. I sent another email asking if they were able to reroute it, but they said they couldn't. I don't think they even tried. They told me I needed to call FedEx myself to arrange a pick up, but when I called FedEx, they said I couldn't do anything without Gilt's authorization. I explained the situation to the woman at FedEx, but she said Gilt needed to call and authorize the release of the packages to me.

I called Gilt again and asked them to call FedEx and release the packages to me. They said they would do it by the end of the week, but I didn't hear back from them. I sent another email and they said to give them another 3 days. I did, but still no response. It's been over a week since the last email and my vacation hold expired. I didn't want to contact my old landlord, so I had to drive to my old building and wait outside until an old neighbor showed up to let me in.

Overall, I had a really frustrating experience with Gilt Groupe. They didn't respond to my emails in a timely manner and they didn't seem to care about helping me fix my mistake. I wouldn't recommend shopping there.

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Gilt Gilt's Lack of Communication and Cancellation Ruined My Birthday BBQ Bash

It's been like a whole decade since I last ordered from Gilt, and I gotta say, I've usually been pretty happy with my orders. But this time, I was super stoked because Gilt partnered up with Kitchen Aid and BerfHoff, and I was in the market for some new kitchen gear. So I spent a pretty penny on some sweet stuff and was all set to have a birthday BBQ bash. I live in a condo, so I was planning on ordering out, but then I found this dope table top grill from Berghoff and I was like, "Yes, please!" I ordered a bunch of Le Creuset to cook on it with and got my outdoor setup all ready for my big day.

But then, out of nowhere, my order for the BBQ grill got cancelled. No warning, no nothing. I was so confused and frustrated. I called up Gilt and was on hold for like an hour before I finally got through to a rep. They told me that Berhoff claimed the item was out of stock, but I find it hard to believe that Gilt didn't know that already, especially since they always tell you how many items are left. While I was on the phone, I tried to place another order for the same item through Gilt, but that got cancelled too. Now, I'm stuck with all these accessories that are already on their way to me and can't be returned until I receive them and ship them back. I have to completely rearrange my birthday celebration now, and I'm still waiting to get reimbursed for all the money I spent.

What really grinds my gears is that Gilt didn't even bother to communicate with me about why my order got cancelled. I only found out because I checked my account today and saw that it said "cancelled." If I hadn't checked, I would have been waiting around for nothing and wasting my time trying to figure out what to do next. Honestly, I don't even remember why I stopped shopping at Gilt in the first place, but after this experience, I regret my purchase and feel super let down. What a total bummer. I was really looking forward to my birthday gift, and now it's all ruined.

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Gilt Disappointing Experience with GILT: Frustrating Customer Service and Order Fulfillment

I am so disappointed with my experience with GILT. While I really like the style of the furniture they offer, my recent order has left me regretting ever shopping with them. My first order was a cracked glass top for my table, which I was satisfied with. However, when I decided to order an end table, the wrong item was put into my cart. Despite immediately contacting customer service to cancel the order, it took them two hours to get back to me. Dylan, my customer service rep, told me it was too late for customer service to cancel it and that I would be contacted within one business day. However, it took three to five days for an answer from the live chat team, which left me feeling like I was getting the run-around.

To make matters worse, they sent me the table via FedEx even though I paid for in-home delivery. When I called the number provided, I was finally helped out and they sent me a return label. The package arrived back to GILT in the beginning of December, but I had to contact a live chat to ask about the status of my return. The lady told me she processed my return and credited my VISA, but I received an email stating I had store credit instead. When I checked my bank account, I found that not only did she not give me a refund, but she charged my card another $453. I am now owed $907!

Overall, my experience with GILT has been frustrating and disappointing. While I like their furniture, the customer service and order fulfillment has left much to be desired. If nothing goes wrong with your order, you should be okay, but if any type of issue occurs, be prepared for a long and frustrating process.

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Gilt Deceptive and Confusing: My Experience with Gilt.com's 40% Off Promotion

I got an email from Gilt.com that said I could get 40% off for three hours. I was so excited! But when I went to use the code, I found out that it was only up to 40% off of one transaction and I could only save a maximum of $30. That information was in the fine print, but it was hard to read and I had to click on terms and conditions to get all the details.

I decided to buy three massages from different places and two restaurant vouchers because I thought it was such a great deal. When I entered the code, it said that it had been applied. I thought that meant it was being applied to all of my purchases, but it turns out it was only applied to one item and it was no longer valid. I wish they had made that more clear. They should have said "invalid" instead of saying it had been applied.

I tried to contact them by email and phone, but they were not helpful. They said I should not have even received the promotion in the first place and the best they could do was take $30 off. I spent over $500 and I would not have spent that much if I had known about the hidden terms and conditions. I feel like they were deceptive and confusing.

I used to order from Gilt.com all the time, but now I am done with them. I do not trust them anymore and I will tell all of my friends who shop there to be careful. It is a shame to lose customers to other sites like Ru, Ideeli, Hautelook, and Groupon. They offer similar services and do not have hidden terms and conditions.

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Gilt Gilt's Dishonesty: Sold Me a $2000 Dress Without Original Tags

I've been shopping on Gilt for quite some time now, and I have to say, my recent experience with them has left me feeling quite disappointed. I ordered a Dolce & Gabbana dress during a D&G event on November 21st, 2017, and received it on November 27th. The dress cost me over $2000, including tax and delivery charges. However, when I received the dress, I was shocked to find that it had none of the original tags that one would expect to be attached to a new item of clothing. You know, the ones that are attached with a string to any new garment? Any vendor of new clothing will warn customers that no return would be accepted without one.

This dress was sold during a D&G event and was said to be "sourced from a trusted Gilt vendor." It was marked non-returnable "due to further price reduction." However, there was no disclosure anywhere on the site/webpage that such dress is a vintage or used or was missing original tags. By contrast, Gilt regularly hosts what Gilt advertises as "vintage handbag" events and "estate jewelry" events, and any customer would know and expect the items being sold are second hand. However, Gilt was not promoting this specific D&G event as a sale of second-hand/vintage items.

Furthermore, several years ago, I purchased a Dolce & Gabbana dress from Gilt (for around $1000), and it came, as one would expect, with all original tags properly attached and a D&G hanger. So, I reached out immediately to Gilt to ask about why this dress came without any original tags and whether it was used/second-hand. During a whole week of back-and-forth, Gilt kept saying "we stand behind the authenticity" of the dress, but would not say whether this dress is new (as one would have expected unless the vendor has specifically told you it is used). Gilt also says because it said it is non-returnable, I cannot return it.

This is bait-and-switch and patent fraud, given the lack of honest disclosure/representation upfront about this item. Judging from the other recent comments, it looks like dishonesty has become the recent trademark of Gilt. How low has the Company fallen, for a company where the wife of an ex-colleague of mine had a hand in co-founding.

Overall, I'm quite disappointed with my recent experience with Gilt. I've been a loyal customer for years, but this recent incident has left a bad taste in my mouth. I hope that Gilt takes steps to rectify this situation and ensure that their customers are not misled in the future.

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Gilt Gilt's Terrible Customer Service: A Warning for Online Shoppers

Man, I wish I had checked out this site before I made my order. Seems like a lot of folks have had the same problems as me. I live in Hong Kong and I snagged a sequin Dolce & Gabbana dress in size 42 during their Memorial Day sale, which was 25% off. When I made my purchase, there were only three dresses left in stock. But when my package finally arrived today, I was horrified to find a Trina Turk shift dress in size 8 instead. What the heck, man? How could they make such a huge mistake?

So I contacted their customer service team and they told me that they could put me on a waitlist for the dress I actually ordered, but they couldn't guarantee that they'd actually find it. And even if they did, they wouldn't hold it for me - I'd have to buy it all over again, even though I'd already paid for it. And to make matters worse, they told me that I had to send back the Trina Turk dress by international mail and wait 10-20 days for a refund. That's just ridiculous! Why can't they come pick up the dress themselves?

I've had to send multiple emails and spend an hour on the phone just to get this far. And even if they do find the dress I actually ordered, I'll have to buy it again before they even refund me for the Trina Turk dress. This is just terrible customer service, man. I feel like they're expecting me to go out of my way to fix their mistake. And to top it all off, they can't even keep the dress for me if they find it or if someone else returns it. What a mess!

After reading other reviews, it seems like their ecommerce platform is just a complete disaster. So if you're thinking about buying from Gilt, be warned. You won't get this kind of nonsense from Shopbop, Net A Porter, or The Outnet.

Update: What's the point of their canned response below? It's not actually helping me fix the problem. I've never written a bad review about a company before, but every interaction I've had with Gilt just shows how little they care about their customers.

Edit

Reply from Gilt
Published 116 minutes ago
Hey Natasha,

I looked into your order and I'm really sorry for any trouble we caused you. We didn't mean to upset you.

I'm sorry again for any inconvenience we caused you. If you have any more questions, feel free to email me at ***@gilt.com and ask for Andy.

Take care,
Andy
#giltservice

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6:40 am EDT
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Gilt Refund not given and emails gone totally unanswered!

I bought three designer eyewear from GILT and one of them I returned because GILT sent me the wrong model. Given it's Valentino eyewear, it cost a pretty penny. After a tedious process getting a return authorisation, I did so and BORDERFREE / GILT said they had received it and they would do a full refund within 7 days.

Now, about a month has come and gone. No refund. Three tickets (emails) opened with GILT saying they would respond to me within 2 days and not one ticket was even answered. I am an international number and the 1800 number cannot work for me.

I finally got an email from GILT and was so happy, only to see it's a QUALITY SURVEY QUESTIONAIRE. So, GILT can acknowledge they have gotten my email and sent out a survey but NO REPLY AT ALL TO MY LEGIT QUESTION ABOUT MY REFUND?

Desired outcome: Refund me as you said you would!!!

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6:17 pm EDT
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Gilt Mepra Set of 6 Steak Knives; #[protected]

I ordered something that was delivered as an empty package. Gilt refuses to do anything about it and won't even open a case with Fedex (their delivery carrier). I'm not able to open a case with Fedex because they are the sender. I'm also not able to contest the charge with my bank because the item was purchased on store credit I had with Gilt.

Gilt Customer Service ticket:3626149

It says the order was delivered so they are using that as an excuse to not do anything, even though it was just an empty package that was delivered and tucked under the entry mat to disguise the open part of the package.

Desired outcome: Please refund the price I paid for the product that was not delivered (empty package).

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12:17 am EDT

Gilt Birkenstocks

I purchased a pair of Birkenstock's. 3 weeks go by with a message that they are preparing my order. Week 4 my order has disappeared out of their system. Hmmm. Very strange.
I will not shop with them again! Shame on you Saks! A follow up email would have been nice but nothing!

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6:16 pm EDT

Gilt fraud web

I have bought some items on 29/8/2019. Now is the 3/10/2019. My order is #[protected]. I have shopped total: $518.93. The order history even only show me two items, but I have ordered three! They tell me my order was lost ans cancelled my order, until now I still didn't get my refund back!
The customer service didn't solve any problems only can tell me they didn't charge me! So where is my money? They can only say that words and not even can provide evidence of refund! I think gilt is the fraud website!

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4:16 pm EDT

Gilt refund - unresolved est.9/11/18

I am beyond annoyed and am now infuriated with how my return process has been with gilt. I have spent 4+ hours on the phone holding and waiting and explaining my situation - albeit the customer service technicians are nice and pleasant and empathetic, their inability to solve problems makes me question their incident management. I have emailed countless times with the same responses... all resulting in no outcome or resolution. I found a watch online but the description was vague so I called to get additional specifications but the CSR didn't have the details, like what mm it was (which is beyond me) but I saw the 30 day return policy and figured I would take a chance, on Sept 11, 2018. It said 3 weeks to arrive so I called again after the order was placed and still they weren't able to verify the specifications. I finally got a response back from an email and it turned out to be too small for me so I immediately wrote back and said okay cancel it - I needed 39mm or above so I do not want the item - save the shipping cost and headache. They said it's too late (even though the item hadn't even been received at their warehouse) so I was promptly sendt a return label so I could ship it back as soon as I received it. I did just that and the order took about 8 business days to arrive back to them. So after countless follow ups they finally confirmed my order was received Oct 5, 2018 and my refund would show up 7-10 business days after. I kept looking and there was no refund so I called and emailed and followed up only to receive the same response verbally and written - that by Oct 19, 2018 it was guaranteed I would see the refund. I was proactive and then did a Hail Mary and spent 30+ minutes Friday evening because my credit card bill was due Oct 21, 2018 and I was banking on the refund so I spent time Sunday with a supervisor who informed me the item was supposed to go to their customer not to gilt so they were waiting but that's not my fault. She assured me she would "pass me over" since she wasn't working the next day. So if a supervisor can't handle my problem as an escalation point "who can"? so fast forward.. my credit card wasn't paid in full, I got hit with a late fee and interest. I just spent time with a nice man who said no supervisor was available and put me on a call back list. If this wasn't a high ticket item I wouldn't be as adamant but I am so frustrated and have been kind and patient but enough is enough!

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10:31 am EDT

Gilt order returns

Buyers beware! I purchased 4 clothing items and after receiving the package decided to return the items due to fit. Processing a return with this company is a nightmare. I was told since they were purchased by another company any orders prior to july 9th are unable to be viewed. Also, that I would receive a call back in 3 days so they can return the funds back to my card. I was also told I needed to have my credit card info stored on the website to make it easier. First, I refuse to do business with this company again. Second, if you can't process a return properly do you think I would actually store my credit card in your site? This is the worst customer service i've experienced from a company that is an app based shopping experience. Taking over 4 weeks to process a return is insane. Not only will I never purchase from them again, I seriously doubt I will ever see the amount I paid for these items. I feel like they stole from me. I should be able to shop, view, and track my return directly from the app all without having to speak to someone, hence the term online shopping. Now I have to wait for a call back in 3 days so that they can research my return. If I can't answer, I have to call back and give my card info for the credit to be processed. I am beyond furious and appalled at their business model. It should not have been this difficult.

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10:34 am EST
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Gilt voucher expiration

I had the same issue, which then spiraled into something more!
When purchasing, I didn't notice that the Puritan's Pride voucher could not be used on all brands. I then went on the Puritan's Pride website and it turns out that of that list of 16 brands, a full SIX of them are actually NOT AVAILABLE for sale. I chalked this up to my mistake and managed to cobble together an order, which I placed on Jan 10th at 9:30pm from my home in San Francisco.
The next day, I get an email from Puritan's Pride claiming that my order can't go through because my voucher had expired. True, my voucher expiration was January 10. But I assumed I could use it until the end of that day - what I did not factor in is that Gilt works ONLY on Eastern Standard time. What? So much for being a national service. Both myself and the Puritan's Pride customer service agent have attempted to speak with Gilt and they have refused to reinstate my voucher.
This is the 2nd time this sort of issue has arisen with them. They are hard-lined about returns/refunds no matter what and the customer service people are unfriendly and unhelpful. I will be cancelling my account and warning people against them.

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Gilt Customer Reviews Overview

Gilt.com is an online shopping destination that offers a wide range of products including clothing, accessories, home decor, and more. The website has received generally positive reviews from customers, with many praising the quality of the products and the ease of the shopping experience.

One of the most commonly cited positive aspects of Gilt.com is the selection of products available. Customers appreciate the variety of brands and styles offered, as well as the frequent sales and discounts that make it easy to find great deals on high-quality items.

Another frequently mentioned positive point is the website's user-friendly interface. Customers find it easy to navigate and search for specific products, and the checkout process is streamlined and efficient.

In addition to the quality of the products and the ease of the shopping experience, many customers also appreciate the customer service provided by Gilt.com. The company is known for being responsive and helpful when customers have questions or concerns, and many reviewers have noted that they received prompt and effective assistance when needed.

Overall, Gilt.com is a well-regarded online shopping destination that offers a wide range of high-quality products at competitive prices. With a user-friendly interface and responsive customer service, it's no wonder that so many customers have had positive experiences shopping on the site.

Gilt In-depth Review

In Summary: Gilt offers a premium online shopping experience with a focus on designer brands at discounted prices. The website is well-designed and user-friendly, with a mobile-responsive interface that ensures a seamless shopping experience across devices. With a wide range of products and brands, Gilt caters to various tastes and preferences, although availability in certain sizes can be limited. Pricing is competitive, with frequent sales and exclusive membership benefits enhancing value for money. Customer service is generally responsive, and the return policy is in line with industry standards. Shipping options are varied, but costs can be a consideration. Payment security is robust, ensuring peace of mind for shoppers. The site's personalization features and community engagement add to the overall user experience. While Gilt's sustainability efforts are not prominently featured, they do partner with ethical brands. The loyalty program incentivizes repeat shopping. Overall, Gilt is recommended for those looking for designer goods at reduced prices, with the understanding that some patience may be required for specific size availability and shipping costs.

Website Usability and Design: Gilt's website boasts a clean and modern design with intuitive navigation and layout, making it easy for users to find what they're looking for. The visual appeal is high, with a sophisticated color scheme and high-quality images that reflect the luxury products on offer. The site is mobile-responsive, providing a consistent shopping experience on smartphones and tablets.

Product Range and Selection: Gilt impresses with a diverse variety of brands, ranging from high-end designer labels to emerging new names. The product categories are extensive, covering fashion, home decor, and beauty products. However, the availability of sizes can be hit or miss, as popular items tend to sell out quickly.

Pricing and Value for Money: Compared to competitors, Gilt offers competitive pricing, particularly when it comes to designer goods. The frequency of discounts and sales is a significant draw for bargain hunters. Membership benefits, such as early access to sales, further enhance the value for money.

Customer Service Experience: Gilt provides a satisfactory level of customer service, with a support team that is generally responsive to inquiries. The return and exchange policies are standard, though some users have noted variability in the ease of processing returns. User reviews and feedback on third-party sites can be mixed, so it's advisable to read through them for a balanced view.

Shipping and Delivery: Shipping options are varied, but costs can be on the higher side unless you meet the free shipping threshold or have a special promotion. Packaging quality is consistent with the luxury branding, and delivery timeliness generally meets expectations, though there can be occasional delays during peak sale periods.

Payment and Security: Gilt accepts a range of payment methods, including major credit cards and PayPal. The security of transactions is taken seriously, with robust encryption and data protection measures in place. Data privacy policies are comprehensive, ensuring customer information is handled responsibly.

User Experience and Engagement: Account management on Gilt is straightforward, with features that allow for easy tracking of orders and returns. Personalization and recommendations are a highlight, with curated selections that cater to individual preferences. Gilt's community and social media presence are active, with regular updates and engagement opportunities for users.

Sustainability and Ethical Practices: While Gilt does not heavily promote its sustainability initiatives, it does feature products from brands known for their eco-friendly and ethical practices. Information on ethical sourcing is not prominently displayed but can be found for certain brands and products.

Loyalty Programs and Incentives: Gilt's loyalty program rewards frequent shoppers with points that can be redeemed for discounts on future purchases. Exclusive member offers and referral bonuses further incentivize customers to return and engage with the platform.

Overall Satisfaction and Recommendations: The repeat customer rate for Gilt suggests a loyal following, indicative of the trustworthiness of the brand. While there are areas for improvement, such as size availability and shipping costs, the final verdict is that Gilt is a recommended destination for those seeking designer products at a discount. Shoppers are advised to keep an eye on sales and to sign up for membership to maximize benefits.

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