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Gilt / a max mara coat with an obvious hole and refund is not as the amount they promised

1 Macau
Contact information:

Bought a Max mara coat on sale. There is no description about the defect on the coat.
When received the coat, there was an very obvious hole on the coat.
The amount was wrong on the return invoice, so I wrote a few letters to confirm the amount. They reply slowly but promised to refund the amount I've paid. About two weeks later, when the refund came to my card, it is around 50 USD less. And they do not reply to my emails.
Bad online seller and cheating the consumer.

  • Gilt Customer Care's Response, Dec 06, 2017

    Hi there,

    I am very sorry for any confusion in this matter.

    I would be happy to review this situation for you if you could please forward your order number to [protected] ATT:Maureen.

    I look forward to hearing from you.

    Warm regards,

Dec 6, 2017

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