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Gems TV / Faulty return

1 United States

hi there, i had to send a pendant back to gemstv it was bent and buckled around its base and very noticeable!
they refused my return postage because the checker has said the item is not damaged!!!???
i fail to understand how anyone could miss this damage and im upset as comments about it?me have been left on my account making me look a liar i dont care about the p&p i want them to remove these comments...im writing to the chief exsecutive about this as i have 2 other itens that must be returned a ladies ring that is a gents size?! and a bracelette with a pearl missing...shame as love gems...more care must be shown on packing to ship out and on returns...

Pa

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