Gap’s earns a 1.8-star rating from 0 reviews and 69 complaints, showing that the majority of shoppers are dissatisfied with their purchases.
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manager rude
I was in with my four children and my husband on sat. 8/15/09. I asked the manager about a bag that I had purchased from another location to always receeive 10% of each purchase. The manager kim told me I could not. I had previously used the bag and received my discount with other employees. I had my girlfriend go in afterwards and she was able to use the bag. I hate to say it nut she was white. I heard several associates say that she was normally like that and rude only to blacks. I did not appreciate it. I have always shopped in gap but after this incident I think my money will be spent elsewhere.,
The complaint has been investigated and resolved to the customer’s satisfaction.
Defective merchandise
I bought a Linen shirt from GAP over a year ago and it was only this year I noticed that the buttons were askew from the lowest button hole by an inch and a half. Last year I had tucked the shirt in and did not notice it. But this year when I left it outside, I noticed that the right part of the shirt was lower then the left part by and inch and a half. I spoke with the manager and she said that I had to return it in 90 days and she did not consider this to be a defect. I now realize that GAP is just a cheap store with shoddy worksman ship and cheap ethics. I will never shop at the CRAP. Also I feel sorry for the Manager who HAS to lie to keep her job. The stress is bound to get her.
The complaint has been investigated and resolved to the customer’s satisfaction.
Applied for GAP credit card. First bill came a month later with a late fee, although no earlier bill was received.
Immediately closed account and refused to pay late fee, but no response to mail and no phone number listed. This is obviously a criminal operation. All we can hope is we get a new administration in Washington that isn't funded by credit card company's contributions. We need new teeth in regulations for these criminal companies!
I made a payment on PayMyBill.com last December in order to clear my credit history. The money was processed, as confirmed by my bank and my credit history was cleared. But this week I got a letter from a collection agency claiming that the amount was never paid.
How is this Gap's fault? Why didn't you pay directly through Gap instead of using a third party provider? It's safer and you know they then got your payment.
The manager was lying to keep her job? What is she supposed to say about a shirt you bought a year ago, and of course she wouldn't return it. Just keep tucking it in and you'll be fine, and next time I'd recommend actually looking at the merchandise before you buy it.
if you had the shirt for a year and never noticed it was defective it couldn't be that bad.
manager & staff very rude
I had a pair of paints on hold - an employee from the gap glendale galleria, ca called the gap store in valencia, ca and spoke with paul... When I went to pickup the pair of paints they are stating that they did not call and paul states no one spoke to him... The manager lina was very rude no customer service at all no appologies... There were 2 other sales reps. Maria & mike - they were the same - no meet & greet what so ever... Even the manager had no class - no appologies - when I asked for the regional manager's phone # - they would not give it to me... Do not buy any stuff from gap... One of the worst customer service ever... All the employess including the manager lina were just lolly gagging
The complaint has been investigated and resolved to the customer’s satisfaction.
decreasing credit line
I've had GAP visa for a while now yesterday I went into pharmacy to have prescription refilled swiped my card and was promptly informed there was an discrepancy with my balance; I hadf money and paid. I contacted customer service this morning @ which time I was informed credit line was reduced without anyone/company informing me, I, m now in process of paying account off and closing out this particular card.
The complaint has been investigated and resolved to the customer’s satisfaction.
response to service
To respond to all those cusotmers complaining about Gap's service. I worked with this company for years and have been gone for almost a year now. While there are some horror stories around service overall there managers are WAY over-worked. There is so much work to do everyday it is impossible to achieve with the hours they provide their stores. And of course they still expect perfection! Managers are badgered by upper management around creditcard results and store standards. As a manager you are also the cashier, running go-backs, cleaning fittingrooms, doing shipment, markdowns... and the list never ends. With all this to do customers do not have a chance. Once it was the retailer of choice but no more. And unfortunately everyone suffers from that. The customers as well as employees, they have lost many great people by being so demanding. It is a shame.
horribly rude customer service
I called the Gap customer service after I wanted to get a price adjustment on a piece of clothing within the 14 days they allow you to do so. The customer service woman on the phone was rude to suggest that my request for a price adjustment was outside the 14 days when in fact it was not, making it sound like she was doing a 'courtesy' favor for me for adjusting the price when I was actually entitled to it by bringing it up to them within 14 days of purchase. She also had the nerve to insist that I should call or e-mail the company within 14 days of my order. I told her I had e-mailed them within the 14 days, and that I was following up on my request by calling. She said I should have called within the 14 days to follow up. I told her that I had not gotten an e-mail reply to my adjustment request, and that 14 days had elapsed since then, and I was now calling them to follow up. She said I should have still tried to call within the 14 days. I told her that if I had written an e-mail on the 14th day, and not received a reply, I would have had no way to call within 14 days while waiting for a reply. She did not understand this point. She had a very rude and impatient temperament, and did not understand or accept the point I had made, and tried to insist I should always try to contact them as well as follow up within 14 days. Since I was getting nowhere, I asked that she simply make the price adjustment. She wouldn't let it go, and said in a whiny voice, 'I already did that, but I'm trying to tell you that you should have called us within 14 days to get the price adjustment!' What an rude, impertinent, and argumentative idiot of a customer service rep. People like her should NOT annoy and badger customers with rude nonsense and actually LISTEN to the point the customers make to them. She should not have behaved like this and should not be in such a customer service position to begin with. It was a totally annoying transaction just to get a price adjustment from a holier-than-thou and argumentative Gap employee, which makes me not want to deal with purchasing from them again and have to deal with such ###s. Be warned of such people at the Gap!
I called the Gap customer service after I wanted to get a price adjustment on a piece of clothing within the 14 days they allow you to do so. The customer service woman on the phone was rude to suggest that my request for a price adjustment was outside the 14 days when in fact it was not, making it sound like she was doing a 'courtesy' favor for me for adjusting the price when I was actually entitled to it by bringing it up to them within 14 days of purchase. She also had the nerve to insist that I should call or e-mail the company within 14 days of my order. I told her I had e-mailed them within the 14 days, and that I was following up on my request by calling. She said I should have called within the 14 days to follow up. I told her that I had not gotten an e-mail reply to my adjustment request, and that 14 days had elapsed since then, and I was now calling them to follow up. She said I should have still tried to call within the 14 days. I told her that if I had written an e-mail on the 14th day, and not received a reply, I would have had no way to call within 14 days while waiting for a reply. She did not understand this point. She had a very rude and impatient temperament, and did not understand or accept the point I had made, and tried to insist I should always try to contact them as well as follow up within 14 days. Since I was getting nowhere, I asked that she simply make the price adjustment. She wouldn't let it go, and said in a whiny voice, 'I already did that, but I'm trying to tell you that you should have called us within 14 days to get the price adjustment!' What an rude, impertinent and argumentative idiot of a customer service rep. People like her should NOT annoy and badger customers with rude nonsense and actually LISTEN to the point the customers make to them. She should not have behaved like this and should not be in such a customer service position to begin with. It was a totally annoying transaction just to get a price adjustment from a holier-than-thou and argumentative Gap employee, which makes me not want to deal with purchasing from them again and have to deal with such ###s. Be warned of such people at the Gap!
I'm very sorry that you were treated that way by a customer service rep. The p/a policy states that the customer must email or call in within 14 days and no promotions what so ever can be used on the order excluding reward cards. I don't no why the representative gave you such a hard time when you stated that you were indeed within the 14 days. I hope it was a misunderstanding because it does sound very bizarre.
I work in retail and people are always coming in wanting us to give them discounts when the coupon has expired, returning nasty worn and dirty clothes and complaining how much they spend in our store when we refuse to take them back. I could go on for days about these holier than thou customers that think they should get discounts and money back on worn items. I consider this stealing and these people should be ashamed. Read the receipt for the return policy and ask about the price adjustments instead of just complaining and saying you spend lots of money and will not come back. Guess what! they do come back and they are the same pains in the necks each time. Our nice customers never have a complaint or argue over a discount or return. So to the customers who whine constantly and complain... bye, see ya don't let the door hit you on the way out. Go somewhere else cause I am sure they feel the same way about you.
I agree too.
I want to return my clothing to Gap outlet store (Gurnee IL) within 90 days (unwashed unworn).
The manage from that store refused me, even I show her my original receipt.
She treated me like a ### with her rude attitude and she pushed her job to customer service.
The customer service told me the decision is final one, they can not do anything to change her decision.
Maybe I can try another store.
But I swear I did not wash them.
I am just wondering why Gap hire this kind of person to being a manager.
She is so cold, rude, irresponsible, impatient, and a color blind.
She said my clothing is a little bit yellow, but I did not see it.
Anyway, I can not do anything, she did not have a supervisor, so I have no person to complain to.
Bad service.
I agree! Today I had a "run in" with them as well.
I ordered several items from the online store and after waiting 6 days for them to ship it (not to mention receiving 3 emails that 3 of the items were no longer available) they shipped the items to me. However now that my total was beneath the $100 they would not honor a coupon they sent me. (Not my fault as I wasn't expecting only HALF of my order to go out of stock)
Another 5 days later and I receive my items. I needed to exhcange a pair of pants because of the size. I looked at the invoice and it states "FREE and EASY" returns. I take the pants (NWT and the very next day after receiving them) to the store, find the same EXACT pants, (same color and style) and bring the pants to the register along with my invoice/receipt.
I am then informed that I can not exchange them and I need to get a refund then repurchase for the stores higher price. I tell them I simply want to exchange the item for the same thing/different size and they tell me that isn't store policy. I am told by the store manage they do not price match within the company, that I used an online coupon and they wouldn't match that price. I asked for my item back and said I would exchange it online but was told they can not void out my return and give my item back. The computer won't let that happen. Once it's returned there is nothing they can do.
I asked them why it isn't done in the same transaction.. item for item and they told me it needs to be repurchased for the higher price. I then ask them to call customer service so I can have my item back. They do and the customer service supervisor was so rude to me I was in complete shock. She told me they do not have to match or exchange anything dispite what the retun/exchange policy says on the back because that invoice hasn't been fully updated with all of their new policies. We went back and forth about this for a few minutes and she agreed that in this case the policy didn't work well. iIasked her if I could just do an even exchange and I was told there wasn't a way to do this in their system.
Her voice continued to escalate with me when I explained that most retail companies do this as an even exchange. She told me she didn't care what other companies did and she has no idea if they even do that or not, but that either I was going to repurchase the pants all over again or 'this was going to end right here and right now"
I was totally in shock with how badly this was handled. I have shopped at the Gap for years and always loved the casual "treat you like a friend" sales approach. Recently I have seen their customer service go severly downhill. I imagine they are aware of this and sales have declined leading to their new "customer is the enemy" policies. The woman actually had an attitude like she was doing me a favor just listening to me. (kept sighing while I was talking)
They advertise "FREE and EASY" returns but that is far from what you get with all their hidden polocies they fail to disclose.
It's sad because the #1 thing that attracts me to a store is CUSTOMER SERVICE. I feel better about paying a higher price if I am treated well. The Gap might have some decent priced basics, but it's not worth the stress or their customer service.
bad service
I never open store cards, but did on the good faith that Gap was a legit company. I should have closed it right away seeing that when I wanted a GapCard, I was given a GapVisa Card instead. I called in to downgrade the card from GapVisa to Gap, and was told it was taken care of.
I receive a GapVisa card in the mail, and a GapVisa statement for 0.00. Knowing that I had a balance of $15.25, I went ahead and made a payment of 15.25 assuming that the charge would show up in the future.
Fast forward to two months later, I am now inundated with bills and calls from GM saying I have an issue with my account. I receive a statement for a SECOND GapCard account with a late fee and finance charge. Apparently instead of transferring, Gap gave me a second account without sending me a plastic card or statement of confirmation.
I call Gap Credit Services TWICE, get a call center in whoknowswhere (at least they spoke decent english), and both times the issue is "resolved" but somehow this is the first credit company I've worked with that doesn't give confirmation numbers.
STILL, today, I receive another GM message on my phone, stating there's an issue with my account, so I call in and finally speak to someone in AMERICA who says nothing has happened with my account and that it's overdue. I explain the situation to her about the two accounts being opened in my name and she understands my frustrations and takes care of it, but says that I must wait to receive a check in the mail before any payments can be made.
So I'm waiting. I refuse to post any payment to my account until I receive a check in hand. However, considering this is my third call to GEMB, I have really no faith in their ability to do their job correctly.
BUYER BEWARE --- don't open GAP store cards UNLESS YOU ABSOLUTELY HAVE TO.
The complaint has been investigated and resolved to the customer’s satisfaction.
false charge account
I was recently denied credit because of a "potential negative" account from GAP. The account no. showing on my credit report is [protected]. I am not aware of this account but it may be that since it happened back in 2002 for a charge that was under $100.00 I may have forgotten. I also have never received any notice for payment after all of these years which may have also contributed. My credit report is impeccable, with never having one late payment, and this account is a pin to my side. Please help me take care of this and remove it from my credit report. You may email at the above address or contact me at [protected]. I would like to take care of this as soon as possible. Your assistance is greatly appreciated.
beware of gap online!
Gap Online Store - www.Gap.com
Gap Online has some of the WORST customer service EVER!
I recently placed an order for about $500. I requested a gift receipt because some of my items were gifts. Well, little did I know that if you ask for a gift receipt they will NOT send you your own receipt! So, I was left with $500 in merchandise and no receipt basically. I gave the gift receipt with the gift to my friend and now I am screwed. I called Online customer service and was told "Sorry, we cannot issue you a receipt!" I explained to them that they don't have the right to deny someone a receipt for items they paid for on their own credit card, but they did not care at all.
If I want to return or exchange anything the only recourse I have is to send it back to the online store (at my own expense) and get a store credit! I cannot even do an exchange in store. That is a bunch of bull! The customer service supervisor could have cared less and just kept saying that I should not have requested a gift receipt! I have NEVER EVER had such poor customer service!
Beware of Gap Online!
The complaint has been investigated and resolved to the customer’s satisfaction.
Recently ordered a lot of clothes. I am 5ft 9 and weigh 135lbs. These clothes are made for Asian/short people even though I purchased tall items for tall people but no they arrive and they are so small. The arm holes are enormous like why would a size Medium/Tall be a size Xlarge... come on I have been buying from you for 30 yrs. What is going on?
I’m requesting a refund for an order I did not get
1dk88by
I spoke to customer service center refusing my gift card refund. Please send me the electronic gift card for the refund that is due to me as I did not receive my order ! Zero respect
dear sirs,
upon my return to europe, i noticed tjat the goods i bought on sale, were fully charged!
a pity because each time i'm in the usa i buy in your shops, and was never charged if something was on sale for the fully amount.
They should have included a packing slip with the order which allows you to take the merchandise to your local Gap store for an exchange/refund. If the packing slip wasn't included, you can email them and request another via email.
Good luck!
Overview of Gap complaint handling
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Gap Contacts
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Gap emailscustserv@gap.com100%Confidence score: 100%Support
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Gap address2 Folsom St., San Francisco, California, 94105, United States
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If you felt that you were treated unfairly in a store in any way, don't hesistate to contact customer service who will be more than willing to investigate the matter. I hope were getting all the facts here.
Stopping being a racist you probably didn't even have the bag with you but, are mad at Galleria so posted this phony crap up here. By the way racism is gone we have a black president as you may have forgotten.