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Gameloft Order And Chaos Online / charges made for orders not made

1 United Kingdom Review updated:
Contact information:
Phone: 0 808 234 8679

Hello I am writing to say about Gameloft making over £500 of charges to my Contract with T mobile and now have over £1000 in charges due to being cut off which is now being dealt with debt collecters. We contacted Gameloft for months with no response and were not sure where to go until I found this site. I hope you can help by telling me what my options are. I play an online game on my android device called Order and Chaos Online and you are able to buy online currency called runes. Now there are two ways you can do this. One is by using you mobile sim card and having the charges added to your bill or Credit card. Now I wanted to buy just 30 runes for £5. This charge of £5 kept coming out over and over again until my limit was reached bearing in mind I didn't find out until the next day. We contacted Gameloft through email and phone just to be hung up on or ignored. I hope there is something that you people could help me with. I have attached a photo but so you know there is 3 pages of bills or 6 printed pages from the website itself. If you would like more proof then please feel free to contact me

Regards

Gameloft Order And Chaos Online

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Comments

  • Ev
      29th of Jan, 2015

    Dear Gameloft,

    My name is Suto Sandor.
    We called you last evening, because my daughter downloaded/buyed in some minutes 12 games from your side, and on base of our discussen you agrred to send me back the money on paypal account in case I send you my daughters birth certificate, which demonstrate she is 8 years old. Please find attached the certificate of Suto Anita
    The paypal account is: [protected]@yahoo.com, and name Eva Csutak.
    I forgot my mobile phone on the table is she has bought the games in this time.
    The mobile phone number is: 0040747478443- Orange number, Romania.

    Thank you for your willingness to help.
    Best regards,
    Sandor&Eva

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