Game Stores South Africa / / hoover wet and dry vacuum cleaner

I purchased a Hoover cleaner on 22-02-2017 from Game store Alberton.
On 27-07-2017 I returned it to Game because the motor had a burning smell coming from it. (Game repair slip 0804/[protected])
When I received it back from Game, when it was been used there was still a burning smell coming from it and I was hoping it would go away which it did not.
On 10-05-2018 I returned it for a second time to Game for the same burning smell
(Game repair slip 0804/[protected]).
2 weeks ago I went to Game to find out if it had been repaired, but 2 ladies informed me it was not back and told me it was on a truck for delivery back to Game and they would contact me when they receive it.
On 31-05-2018 I spoke to Lebohang at Game Alberton and he told me it was still at the repairer, he tried to contact the repairer but they kept on cutting off.
I then spoke to store manager Andre who tried to be helpful but was unsuccessful.
Today 06-06-2018 I phoned Andre and he transferred me to Lebohang who told me it was not back yet and he sent the repairer an e/mail yesterday.
What do I do now?

Jun 06, 2018

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