Frank Lamark, my order was placed 3 years ago (?). I cancelled my order, I asked for my money back, you did not send my refund like I requested many times, I never received it from you and after all this time I know I never will. What, are you now running your customer service support center though here...at a consumer complaint board?
There are hundreds of complaints about your online scam and kitchen cabinet fraud all over the Internet, I just wish I researched you back then "before" I ordered. When people go to Google and type in "Frank Lamark Complaints and Fraud" for instance, the scam, reviews, fraud and complaint links go on forever! I don't know how you have enough time in the day to respond to or rebut them all. Let alone drive to all your UPS mail boxes to pick up the customer checks, go to your banks to cash them, then jump online to write fake and glowing reviews at trust pilot and other places out there while screening all your calls, making up excuses why cabinets are not being shipped, and reading (then deleting) all your cancellation and refund emails. Plus you still have many (many) open complaints at the BBB's for Shop RTA Cabinets and World Craft Cabinetry to respond too... it makes me tired just thinking about it. It would have been great (errrr, 1095 days ago) if you answered the numerous phone messages I left, or answered any of the many emails I sent you, or this is a crazy one... returned my money. However once you had the cash in your hands I never heard from you again - almost as if I didn't exist.
I recently read at the online Chicago Tribune newspaper that the Illinois Attorney General is filing a lawsuit against you and listed your companies as "Click Marketing Inc., In Stock Cabinets Inc., Shop RTA Cabinets Inc., World Class Commerce Inc. and Frank LaMark, Jr., based in Franklin Park". http://www.chicagotribune.com/suburbs/elgin-courier-news/news/ct-ecn-e-dundee-scam-st-0414-20150413-story.html I think it's important for people to know this and if they choose, to share it with others through their websites, blogs or through social media. This way many other people out there are given the opportunity to make an informed and intelligent kitchen cabinet purchasing decision based on their research "before" they place an order at Shop RTA Cabinets or World Craft Cabinetry.
For those of you reading this that want and deserve justice (plus your money back) I recommend you file a consumer fraud complaint against Frank Lamark, Shop RTA Cabinets and/or World Craft Cabinetry with your State Attorney General and then go on with your lives and know that with each complaint filed there's more criminal data the state prosecutors office can use to file their lawsuit just as the State of Illinois did. http://www.naag.org/naag/attorneys-general/whos-my-ag.php Your State Attorney Generals office has the trained and paid staff to follow the paper trail, hire private investigators to monitor and record activities, subpoena financial and company records, confiscate computers and more. They'll do the leg work, but you have to do your part first and file a complaint just as the other people before you have done.
Frank Lamark, there's really nothing you can or would do for me at this stage and your response above is just a feeble attempt at "damage control". My kitchen renovation is long finished and you've already spent my money. I recommend you keep the attorney you're currently using to defend yourself against the State of Illinois. I'm confident at the rate you're going you'll need him or her again in the future... at least 49 more times.