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Foschini / credit bureau info misrepresented

1 Durban, South Africa

Good day my name is Kathleen naidu is [protected] I had a fashion express account opened up .This account went under debt counselling in 2015 and in 2016 came off and the debt was paid in full and settled .Clearance certificate was issued and paid up letter given from fashion express for the bureau info to be updated.in 2016 and 2017 I was refused several credit applications due to me having a low score and a poor credit history from foshini. Foshini kept updating the bureau till Nov 2017 as me being over 9 months in arrears. My letters were sent to the bureau who could not assist as the settlement said fashion express and not foshini. I am very upset as a consumer as my information was misrepresented on the bureau as having a foshini account instead of fashion express as per cpa foshini should not be listing me as I never opened an account with them I had an account with the affiliated chain store n that was supposed to reflect on the bureau...I have a poor scoring n bad payment history for a debtor I do not owe, secondly this debt was settled so even if foshini uses the excuse that fashion express is one group to foshini it was the debtors responsibility to ensure the correct information was submitted to the bureau at all times and the information being reported was supposed to be verified, this was not done and as a result I the consumer have a bad name a poor score n even worse I am unable to get credit ...I am giving foshini a chance to rectify the error by updating the bureau and compensating me for the inconvenience caused before I post a complaint to the fais registar and in social media ...my email is [email protected] cell is [protected] .I await a response

Ka
Apr 12, 2018

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