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Folgers Flavors Chocolate Silk Ground Coffee / Consumer Feedback

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Dear Folgers Customer Relations Team:

This may sound as a joke to your ears but it is very, very real.

Last week I purchased an 11.5 oz can of your advertised Folgers Flavors Chocolate Silk ground coffee at a Wal-Mart store and I decided to try it today. To my disappointment, I ran into a very awkward situation which was as follows: The taste of your so called ‘coffee drink’ was so incredibly odd (not to say awful) that no one could really drink it. (I had several visitors in my office who were offered some ‘coffee’). Everybody thought it was some kind of a hoax, and I had to personally apologize to each of them and explain that this was not an experiment with human beings…I made a big mistake and I tasted the ‘drink’ myself so I can believe what those poor guys felt like…

It may sound incredible, but the taste was far beyond my expectations. I wonder what chemical ingredients your experts have used to arrive at this astonishing artificial flavor.

Thank you so very much!

For your information, I was using a regular Master Coffee maker and the coffee-to-water ratio was as recommended on the package.

Now there is one certain thing about it: That flavor will keep any living creature away from my office for sure (including mice, insects…and visitors).

Any other suggestions for the usage of your wonderful product?



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D  30th of Sep, 2007 by 
Agree Disagree +2 Votes
I LOVE the Folger's Chocolate Silk coffee. My husband does, also. That's all we drink as far as coffee goes. I DO wish you made a decaf version, though. I ALSO wish I could find this coffee at more than a Wal-Mart store. The OTHER flavors are carreied at other stores.
A  28th of Oct, 2007 by 
Agree Disagree 0 Votes
Normally I love the chocolate silk coffee. But I must have gotten a bad batch or something like you! Really the taste is hard to describe, it is a bad chemical taste with a ground pepper aftertaste. Whats going on with quality control???
A  16th of Nov, 2007 by 
Agree Disagree +1 Votes
The Folgers Chocolate Silk has been my favorite coffee since it came out. My grocery store stopped carrying it, so I went to other grocery stores to find it. But the last few containers I purchased also tasted strongly like pepper, and not like chocolate. I called the Folgers company and they are sending me replacement coupons, and said there is a known issue with this. I just hate to lose my favorite coffee, and hope I haven't harmed myself someway from drinking it recently.
A  17th of Jan, 2008 by 
Agree Disagree 0 Votes
I recently bought this and I was astonished that it tasted so bad! When I opend up the container, it smelled very inviting but it was just not right. I noticed the oddness as it was brewing. It had really no taste of natural coffee flavor but sort of a chemical taste. The first posting of this was from 2006. It is now just 2008 and they are still having this issue?!? I have been to Folgers website to get contact info but all I have is email available to me. I really want to speak with a live person. This was an utter disappointment. Do you have any phone numbers?
N  28th of Oct, 2008 by 
Agree Disagree 0 Votes
I'm following up for my wife who uses Folgers Coffee.She works at a health food store and may have heard from a customer that there may be additives to the coffee. So that is my question;are
there any additives and, if so, what are they? Thank you. Ed
(PS.I don't drink coffe myself regardless of the brand)
N  28th of Oct, 2008 by 
Agree Disagree 0 Votes
Are there any additives to Folger's coffee and if so, what are they .Thanks
N  18th of Nov, 2008 by 
Agree Disagree 0 Votes
I purchased folgers instant coffee from meijers about a week ago and to my surprise this morning while i was making a cup of coffee I saw acouple of small what looked like maggots or little worms the size of the coffee crystals. I am so sick of even smelling coffee right now. I am worried also that there might have been eggs in there of an unkown parasite that i ingested. what is that? what do I do now? I kept the rest of the coffee for testing..if needed HELP
N  24th of Dec, 2014 by 
Agree Disagree +3 Votes
It tastes exellent! I didn't have a problem with taste, it tasted like chocolate to me. It disappointed me when I couldn't find it anymore. I tried Wal-Mart, and other grocery stores but I still couldn't find it.
N  18th of Feb, 2017 by 
Agree Disagree +3 Votes
I love Folgers Chocolate Silk, and after the local grocery stores stopped carrying, ordered on line, now I can't even find it on line. PLEASE bring back Chocolate Silk for those of us that love it!
N  23rd of Mar, 2017 by 
Agree Disagree +2 Votes
I am super pissed off at Folgers. I only bought Chocolate Silk for YEARS, at first I could find it in my local grocery THEN I had to drive 25 miles one way to find it. Ok fine, I'll drive once a month to the store. BUT, to find out that you just yanked it off the shelves has really pissed me off. NO WARNING not EVEN when I called a couple of months back...REALLY?!
I'm from Chicago originally, so when I was near the city, I ALWAYS looked for the coffee, FOR YEARS, but RARELY EVER found it. Many people enjoyed the flavor and too, tried to find it with no luck locally no matter where, Minneapolis, Chicago or Indianapolis. NO REAL CONVENIENCE TO FINDING THIS PRODUCT.
My question is, did you seriously TRY to make this available for your consumers to verify what the customers are seeking? Did anyone ask if the chocolate silk was readily available to fulfill this market test? Did you ATTEMPT to support then supply the customers who like myself CALLED YOUR CORPORATE OFFICE trying to find ways to purchase the CHOCOLATE SILK coffee. Boy, am I pissed.
I may give up coffee all together, BAH HUM BUG on your Xmas commercials, boo.
All the Folgers commercial b.s., I was raised on. I will NEVER purchase ANYTHING from Folgers ever again. YOU FAILED ME and many others. SHAME ON ALL OF YOU.

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