FlySafair / Safair Operations / complain about change of flight ref :hlccob
I would like to lay a complaint about my flight. I checked in on line and got stack in traffic and called your help line to make changes for another later flight. This was 40 min before departure. I was told that at tgat point, i can only make changes once i got to the Airport.I got to the airport, went through the boarding gates, however got to departure entrance and was not allowed, flight had already closed. I proceeded to the help dest to make arrangements for another flight. The lady at the help desk adviced me to look at my options with other airlines as I really wanted to get home to Capetown, then come back to her and she would be able to make the changes for me after an hour. I got back to her 10 minutes after an hour and she then told me a different story, saying that she said within an hour and my ticket was forfeited.
Siyasanga Yolani Situate
More FlySafair / Safair Operations Complaints & Reviews
- FlySafair - horrific airline exprerience 
- FlySafair - service unethical behavior 
- FlySafair - appalling customer service as well as delayed flights and the list goes on
- FlySafair - angry - disappointed - disgusted
- FlySafair / Safair Operations - fly like a boss & paid more but got kicked to the back
- FlySafair / Safair Operations - theft from cabin luggage
- FlySafair / Safair Operations - delayed flights
- FlySafair / Safair Operations - medical cancellation - lack of response
- FlySafair / Safair Operations - refuse to book me in to board as I did not book myself in online, I was there before the closing time for them to assist me.
- FlySafair - terrible customer service