Fix It / Fraud
My wife recently responded to an "as seen on tv" advertisement for the product "Fix It". She went to the asseenontv.com website and ordered Fix It, quite naturally expecting to receive it "as seen on tv". What we received was a tube of polishing compound, a little rag and a cheesy battery operated applicator but no clearcoat bonding agent Pro Pens, "as seen on tv". The Pro Pens are the featured item on the television commercial and with out them the customer is left with what is basically polishing compound which has almost no effect on even minor scratches. I worked a fine scratch for nearly 20 minutes with no visible improvement.
I contacted Rob in customer service at asseenontv.com([protected]) mentioned the partial order without the pens, and was told the partial package without the necessary Pro Pens is how the manufacturer supplied the product and how they advertise it on their website. They offered me the option to return the product, but lose the $9.95 shipping and handling charge. Basically I would then be doubly frustrated, not able to get the correct product "as seen on tv" plus lose $9.95 shipping and handling, the cost of repackaging and reshipping, time, gas, etc. to return said product. This was totally unsatisfactory.
I then contacted the buyfixit.com website and called that customer service. They offered to ship the Pro Pens (which should have been in the original order) for an additional charge of $9.95. This smells of a fraudulent misrepresentation and could have the workings of a class action law suit.
I am only asking for the product ordered "as seen on tv". Please contact the asseenontv.com website and ask them to stop selling this incomplete package which is not "as seen on tv".
Alert all consumers before more fall victim to this bait and switch.