I bought a CG3 Elliptical trainer at Fitness Warehouse/Fitness Blowout and in six months all the electronics just stopped. I called the # on the back of the Keys Fitness manual and got a company in Texas called Treadmill Doctor. Sean at Treadmill Doctor told me to Google "Fitness Blowout Scam." I was totally freaked because some of the details of the complaints I found were similar to my experience, i.e., it was hard getting delivery after I paid, they weren't super responsive to emails, etc. Me and the Mrs went back to Fitness Blowout and demanded our money back. We spoke to Steve Barzilai and we meant business!!! He sent out Pete(?) who replaced the AC adaptor and it started right up, no fuss.
Here's my general take on all this based on what Steve said, what I've personally seen, and what I can get from these message boards, [redacted], etc. Fitness Blowout is probably pretty schlocky and I suspect they've got a lot of turnover in sales personnel. I've done some commission sales before, I know the drill. But schlocky doesn't mean they're thieves. They apparently used to buy from Keys Fitness who I learned is bankrupt. To my surprise, Keys was never the manufacturer, but another distributor who Fitness Blowout bought from. Now FB is going directly to the manufacturer (Taiwan), and according to Steve, is exclusive for this line. I bought a CG3 because I don't want to spend 6k for Life Fitness, but I don't want junk either. I like the way the CG3 feels, the action, the build. The programs are decent, but could be a lot better.
All and all however, I feel like I got a fair shake with them. Big fitness gear is like cars, pianos, boats--it's draw versus commission and buyers are probably smart to kick the tires a lot before signing. Remember this is commissioned sales, so there's some latitude in price. Make sure someone will be there to fix things and go over the details a lot. Once you buy, I wouldn't entertain any illusions about a full refund, so be certain. There are a lot of complaints about FB, but if you look around, there are a lot of complaints about all this stuff...all the big sporting gear retailers, Dick's, Sports Authority, etc. So I wouldn't say FB is necessarily any different. We've belonged to gyms and even Life Fitness breaks down a lot, so I'm not convinced buying something good means you don't have repair issues.
So I'm giving Steve Barzilai a thumbs up, Fitness Blowout a thumbs sideways. The BBB rates them a B- and I think that's in the ballpark. If my opinion changes you will hear from me!!!