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FirstService Residential Complaints Summary

0 Resolved
19 Unresolved
Our verdict: Engaging with FirstService Residential at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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FirstService Residential - Damage to personal property

On or about November 30, 2023, staff or contractors of FirstService sprayed large amounts of water onto the personal property on my patio. I contacted FirstService immediately and my family filed an online request for assistance in cleaning up all the water damage. I spoke to self-identified FirstService employee, Ryan Palmer, who informed me that...

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FirstService Residential - Kim Saucier

On three separate occasions FirstService Residential via Manager Kim Saucier at Ocean Village condos in Fort Pierce Florida stole money out of my bank account via automatic withdrawal. I was paid back on 2 occasions via check in the mail. However I had to catch them stealing before I got it back. The 3rd time they took out $1450.00 TWO times on the same...

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10:16 am EDT
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FirstService Residential Non-compliant management company

Horrible management company - the building manager, super and board think compliance with NYC housing laws is optional, e.g., heat never turning on in a timely manner, hot and cold water violations, etc. this building is completely mis-managed and residents are gaslight when they raise issues. Instead of fixing the issue, the response is why did you report that? We pay alot in maintenance and it goes up every year but the service and condition of the building is deteriorating. for example, leaks are not a priority

my cold water is 88 degrees. my hot water is over 130 degrees - there are two 311 city violations open - the building is doing nothing to address

Claimed loss: NO COLD WATER in my kitchen

Desired outcome: Cold water (40-60 degrees) in my kitchen

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8:08 pm EDT
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FirstService Residential Lack of cooperation with selling

I live at The Carlton at Oak Landing in Jacksonville, FL. The property manager is Jennifer Salazar. I have contacted her and the buyer has tried to contact SEVERAL times today to have her provide us with necessary documents to the buyer to sell my condo. She is resistant to supply me or the buyer with any information or forms in order to proceed with this process. She emailed me and the buyer that she is "NOT REQUIRED AND NOT WILLING" to provide us with our requests. So who in First service will help us? Do I need to hire an attorney? Please! It's an easy solution. This is not a multimillion-dollar transaction and I am truly puzzled as to why First Service is SO reluctant to assist with this!

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9:38 am EDT
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FirstService Residential - HOA/ Residential management

Dear Sirs, I am a member of the Pines at Saint James HOA that your company here in Murrells Inlet manages and does a very poor job at. The property manager and assistant seem to have no interest other than giving lip service to the goals of this community. They have asked community members such as myself to help report violations such as unmowed lawn...

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3:40 pm EDT

FirstService Residential I don't know of any bigger thieves on the planet

These mother fukrs are ripping the residents of Palm Greens 2 located in Delray Beach,FL. off beyond belief. How do I know because I'm one of the homeowner residents. I have been here more than 10 years and I have never in my entire life seen this kind of scam go on in any development. The board must be recalled and first service residential has to be removed from the premises. End of story. Or all of the homeowners will go broke. They are repulsive and rude and should be disbanded immediately from our premises.

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FirstService Residential Allison Renslow high rise management

The manager, Allison Renslow of the Residences at 2211 in Phoenix is seen in the video slamming a door in on a resident (Allison does not live in the building, she manages our building). This resident discovered that FirstService Residential's vendor has not been running background checks on employees for years and the front desk night clerk has a CRIMINAL history of sexual voyeurism and assault as well as gun charges. A SECOND desk attendant was found to have a FELONY involving drugs and a 15 year old girl - On the front of the Chicago Tribune and CBS news. What a failure of duty and safety!

https://www.youtube.com/watch?v=yJRrarDJIuE

Desired outcome: New management company for our building

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3:08 pm EDT
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FirstService Residential Lack of Repairs to Residence

We have owned our Court Home at Point South Mountain for over 10 years and the original canvas awnings started deteriorating from sun and weather about 5 years ago.

We reported this and have been requesting repairs for 4 years, and to date no one has responded by following up or sending an awning replacement company to our place.

We are looking to sell our place in the next 6 months and the real estate agent said that with the awnings in shreds, the property will show badly, and after 4 years of requests we think we should be eligible for some attention.

Paint and stucco is failing on the outsides of the walls visible from the street, looking pretty bad, and the fountain in front in the cul de sac seldom works.

Sadly the appearance of the community is declining despite increasing HOA dues (about $15,000 per year in HOA dues for our building).

Desired outcome: New Awnings to replace shredded ones that have been obvious (but getting worse) over the past 4 years.(See photo of awning from inside looking out)

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1:14 pm EDT
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FirstService Residential Building Management Phoenix March, June, July 2022

Building management threatening to tenants (owners and renters) and very unprofessional. Scheduled remodel in home was performed with negligent oversight of the management company leading to several episodes of flooding and damage. Several residents pursuing complaints and have hired counsel due to Management, in particular Allison Renslow's, unprofessional behavior.

See video below. She is lecturing and does not realize that SHE or her building engineers DID NOT turn off the water cooling system which only they can have done. She asks the engineer at the end of the video if he was aware and he says "yes" and she replies-"well that's our problem I will call the insurance."

She never filed a claim and tried to blame the homeowners!

Desired outcome: Firing of FirstResidential by my HOA.

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Keith Cunningham
, US
Jul 25, 2023 3:52 pm EDT
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Additional Info

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8:07 am EDT

FirstService Residential Property Manager (First Service Residential Calgary, AB CAN)

Background:

- the water at the condo building was periodically shut off throughout February, 2022 due to repairs

- Repairs were due to a burst pipe in the building’s main line

- The unit in question is beside the main line (a hole was cut through the wall to access the pipe)

Date: late February, 2022 - multiple days

Complaint:

- on 4 occasions (all of which when the water had been turned off for repairs) a severe leak came from the toilet’s piping and the washing machine’s piping

- emergency services were contacted through the building on all occasions

- received text from plumbing company stating it was the main stack

- received email from building manager stating we would not be responsible for charges (AFTER they received plumber’s statement)

- in June 2022 we received $6000 worth of chargebacks to the unit

- invoices dated for February stating the main stack was the cause

- building still trying to charge us

- community manager states she disagrees with the plumber report and will follow up as she believes we should be charged (previous email states we would not be)

- proceeds to put charges on our account the same day

- does not follow back up despite 2 follow up emails and 13 days passing

- interest has now collected on the account

Desired outcome: Charges removed

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FirstService is WorstService
atlanta, US
Jul 23, 2022 7:29 pm EDT
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A First Service Residential employee has entered my unit without my permission and they

claimed they had to fix one sprinkler. Why not two or all? I don’t play with them. I’ve never

had any issues with that particular one. What made that single one different from others?

Having inspections before and passing all of them now requires one sprinkler to be fixed. Are

these people certified engineers to conduct inspections or are they First Residential Service

employees? I know one of them was. And why isn’t a notice left saying they were present to do

what they were doing?

Why every time the water is turned off and the expected time to be turned on at the very

expected time another email comes saying there is a delay. Why wait so long to send an email?

Not everyone works 9-5. Just like we have fines FSR should have one too. They need to be

accountable for their actions.

What about the time an email came out saying there was an issue with automatic payments not

going through with no solution? I immediately paid it only to have another payment taken out.

So now I have made two condo [censored] fee payments made. They don’t care if I had insufficient

funds due their poor mgmt.

Let’s talk about the lock put on the exit door on Cypress and 6th

. Thank God there was no fire I

suppose we could’ve used the water leaking into my unit. They can’t send an email or text but

can text 6 times about a dog park.

I had my insurance company fax my condo insurance and an employee at FSR employee say she

never received it. Again I contacted my agent to send it again for the 3rd time. My insurance

agent was surprised because she faxed it the years before and was confused and wanted to

verify the number several times and successfully to what she thought sent. I reached out again

to mgmt. via email claiming it was sent. This FRS employee says, “So this is what it is!”

A FSR employee came beating on my door aggressively. It woke me from my sleep. I was frozen

with fear. The beating on my door did not cease nor did I hear any words other than the

pounding on the door. I grabbed my phone to see if anyone was supposed to be at my unit.

Nothing. Then this person unlocked my door but couldn’t get in due to my security lock but

kept moving the handle up and down up and down. I finally had the courage to yell out who is

this. He said he was maintenance and there was a leak. I didn’t believe him he gave me his DL

and I called FRS MGMT. I asked him why he didn’t email, call or text. He said he had every right

to enter my unit without permission without contacting me during an emergency. I think I had

every right to shoot him if he walked in my unit.

There was a leak coming down into my unit for the second time. They had to get a professional

to check for moisture. An appointment was made to check both units. FSR employee never had

anyone come into my unit to check for moisture. This professional may have checked upstairs

but not mine. The understanding was to check both units. Completely wasted my time. They

should be held accountable for their actions or inactions.

There were hard footsteps coming from the top floor I went to mgmt. regarding this issue. They

coached me on how to address them. Why do I have to take matters into my own hand if FSR

there. Are we pinning residents against each other? Isn’t FSR supposed to be the buffer?

Coaching? I need you to tell them to stop dancing in the middle of the night when I am

sleeping.

And the Board ok’d a Holiday bonus last year? We just are getting back into the swing of things

and FSR want a bonus of $150 from each unit? Firstservice is WorstService.

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12:16 pm EST
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FirstService Residential False report and unjustified charge about hot water

The FSR management team responsible for Carlyl building are scammer and must be removed from their positions. Here are the details:

There was ongoing water repair for more than three months end of last year 2021. They have announced many times that the water will be shut completely for 4 hours during the repair. This happened many times without telling us what was going on.

On December 27, 2021 while my daughter was taking a shower around 8 pm, the hot water gone completely. My wife and I have checked the water many times to see if the hot water came back to its normal status. We let the water ran way more than 5 min sometimes hoping to get the hot water back again but nothing happened.

I did phone the FSR that night around 10 pm. The first word came out from the operator mouth was "If the problem is from your condo we are going to charge you". Also "if you request emergency service after hours they will be a charge on you"

I told him how this could be my fault. Am I carrying a hammer and hitting all water pipes to damage them and sit down without hot water? Is there a magic thing that we have to learn to know how to use water and get a hot one?!

The operator offered to request emergency ticket, I declined the offer.

I told him I can wait till tomorrow and see how it goes.

After midnight the water started to become warm but never came in hot as usual. Same thing happened the following day.

On Dec 29, 2021 I got a call from the plumbing company offering to send someone to check the water for me. Based on my conversation with Dana from the management office, I told the plumbing representative that I can wait till the water repair which was scheduled in 4 days to pass then determine whether I need more attention to this problem. The lady told me, "let's check it out for you to make sure the hot water is fine. I asked her about any potential charge for that. She said NO.

The man came in around noon. He went straight to the sink and after few minutes, the warm water came in but was never hot as usual. He said I will go downstairs and check something. He never came back or even phoned me. Indeed the hot water came back to its norm as used to be after roughly 10 minutes after he left. That was a clear indication that he adjusted the boiler setting to improve the water temperature as we all do in our houses, if needed; when we have control over the boiler.

After 2 week FSR management officer, Angela; send me a bill claiming that there was no issue with the hot water and it was my fault that I did not ran the water enough time to get it hot. The invoice was $ 199.50 roughly towards plumbing labor and administration fees.

I did contact the management agent and explained to her what happened. But according to Angela, who was extremely rude; the board insisted to keep the charge and said the matter was closed and no further communications about it from her side.

FSR through their agent Angela pictured me and my family as stupid people who do not know how to deal with the faucet to get cold or hot water. She wanted me to run the water enough time to get warm water. No definition was provided for" ENOUGH TIME ". Is it 5 or 10 or 15 or 30 minutes of running water to have warm not hot one. Kind of silly situation and not well understood not to mention the waste of water that comes out of that.

FSR are doing their best to intimidate residents and threatened them with charge when they report a problem such as hot water or so. They come with false statement and uses their agents such as the man from plumbing company to make a false report so they can justify the charge. Unfortunately I do not see any other options but to take them to court to hold them accountable. I am very sure this will not be enough to deter them from doing that over and over again with other residents or tenants. I came up with this conclusion from the terrible reviews and low rating that people wrote about the company over too many years.

Desired outcome: Drop the charge and apologize.

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FirstService Residential - Class action against first service residential

Do you guys know that FSR is a subsidiary of FirstService Corporation (NASDAQ: FSRV, TSX: FSV) FirstService generates over US$2.2 billion in annual revenues. First Service Residential aka Euclid Management aka Starr Management and many more aliases. Failed for years to properly correct the collapsed ceiling defects. Ran away from process servers when I...

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FirstService Residential unethical behavior and corruption

This co. First Service Residential is the most corrupt and dishonest co. in the face of this planet. The managers they hire are the scum of the earth like Ed Scott Thielbar the man who manages the Commodore Building. This man's license should be revoked and he should be arrested for stealing and defrauding the owners. In addition, he bribes the police and get them to commit purjury in order to arrest them. He is in bed with the corrupt Board like Maya Tegov the Bulgarian mob woman. All criminals in bed together. Disgusting behavior. The state should investigate these crooks.

d

Desired outcome: their license should be revoked

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FirstService Residential Misallocation of funds, insurance fraud, theft, harassment, retaliation

June 2, 2020, I was advised the unit under mind experienced a catastrophic flood and ceiling collapse. There was no sign of leaks, water overflow in my condo. I had dishes in my sink soaking, and was told my backed up sink caused the tsunami downstairs. June 3, 2020, I allowed a worker to enter my condo to verify there were no leaks in my PVC. The worker ripped the sink side of my kitchen out and began removing my sink, PVC, garbage disposal, cabinets and counter. All the evidence that would deem me of NO fault. The rush, I did not hear from anyone until Aug 1, 2020, and I did not have a functioning kitchen until the first or second week of September. Sept 1, 2020 I realized my bank balance was low and discovered an unauthorized charge for $5, 234.00, $5, 000 about my assessment fee. My autopay ACH was manually changed to pay special assessments in full immediately after I entered my bank account number. I was badgered into giving the work crew a key to freely work. Subsequently, $44, 560.00 was depleted from my checking account though my debit card, and my share (savings) account. An account number would be needed to infiltrate my accounts as they did. My Federal Credit Union from the company I retired from is one of the most secure in the US. My credit union reversed the charges immediately. I filed a police report and the detective called the President of the Board, I got my money back so no harm no foul. The stayed dormant for Sept, Oct, Nov, Dec, and then applied the charge back to my account, and the extorsion began. I did not notice it until February because FirstService Residential never ever send NOTICE require by the law. In Texas, they had 30 days from June 2, 2020 to send me a certified letter of charges, with a bill explaining cost, a date projected to pay, an opportunity to contest the charges in front of the board. June 26, 2020, I discovered emails about a total sewer line failure of our 39 year old sewer line system with a life span of 25 to 30 years. The condo downstairs was unoccupied for over one year, and nobody checked on the condo for months. I finally got an estimate of charged in Feb 2021 and saw that 95% of the work they claimed was not performed. I received estimates and a document reporting a payment had been made to the HOA. We had not insurance coverage for sewer line failure. No insurance proceeds where recorded in 2020. The fraudulent charge was made on my account Aug 18, 2020, but I did not notice it until Sept 1st, and it was reverse on Sept 3rd; therefore, that $5, 000.00 should have been recorded on the Financial Statement. I got a Cease-and-Desist letter, but before that time out of 4 people I spoke to one other lady had $4, 000.00 fraudulently withdrawn from her bank account for no reason she knew. For the past 7 months I have been reporting that I can not open the casing around my balcony light so I can put a new light bulb in, but FirstService Residential says it is not included in HOA maintenance. Our spur in the sewer line system was hit hardest, 59% of repairs were performed on my spur, and the condo below me is closest proximity to the water main and entry to the city sewer line. This unit would have been the first to back up in February, and with confidence I can infer it was sitting in waste from Feb to June. They did work on the roof for the downstairs unit. The only reason would be to unclog a backup in the Waste stack. The ceiling was not collapsed, but ripped out per notes. The HOA stripped the unit all the way down to the concrete before the adjuster arrived to inspect. They deemed my p-trap was responsible from a picture sent to an adjuster in Florida. They did not inform the insurance company that the unit was unoccupied for over a year because the insurance company has a 30-day consecutive unoccupied unit is not insured. My credit union refuses to make any electronic transactions with FirstService Residential. I worked hard in my life to save money for my retirement, and I want the $5, 000.00 first stolen from me and then extorted from by starting the lien process for a condo I have at least $100, 000.00 equity in. The certified letter required by Texas law before any fine or damage charge can be levied still has not been sent. The HOA did not satisfy required notice on or before July 2, 2020 and had no legal reason to alter my autopay and fraudulently take $5, 000.00 out of my credit union that I was not responsible for. There were 11 units where the down stairs condo had light fixture replaced. How many condos di they rip the ceiling out to put fault on the upstairs condo fraudulently. How many owners received a Cease-and-Desist letter. How many bank accounts were fraudulently accessed. Tonight I fell and inured myself again on my dark balcony. It is unsafe, and it is retaliation. I have to send packages to my boyfriends house because packages began being stolen from my door. I go to the grocery store for 10 minute and return to someone parked in my reserved covered parking. It is never ending. We are being informed now that our insurance company can not financially pay our claim for busted pipes from the winter storm. In one year on tope of increased monthly fees, $10, 000 has gone to my HOA. I have lived her for 21 years and have never seen anything like this. FirstService Residential also reports they received a $500, 000.00 loan that required owner acceptance of 66 2/3%. We also just got a finance charge for the $500, 000.00 loan of over 18%, mine will be $1, 000.00. In Texas interest can only be charged on assessments in arrears. Just a few pictures of the kitchen they claimed to have torn out wet drywall, hung new drywall, painted with stain guard and 2 coat of paint, replaced baseboards and painted those. The door I hung in 2016 and stained. I painted the kitchen brown in 2016.

Desired outcome: I want my $6,100.00 refunded, $5,000.00 for the insurance deductible, $1,100.00 paid to get the ripped out kitchen replaced

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beachin
, US
Aug 08, 2023 3:44 pm EDT

Thiefs

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Evanroe
, US
May 12, 2022 10:01 pm EDT
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Similar situations happening in Minnesota too. The FBI should be after these criminals.

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FirstService Residential Late fees during covid19 hardship.

I have been paying my monthly $235 on a few days difference during this pandemic from our company cutting employee hours and rescheduling dated pay stubs in a bi-weekly basis now over each week. It was just a few days over the 10th and FSR is sending out late fee letters from the GA payment office to my address. This covid19 situation cannot be helped. This is totally unfair business from FSR during a time of financial crisis . Mortgage, car insurance and other bills are adjusted with payment extension dates with no late fees. So this needs to be addressed by FSR to accommodate those of us with this virus hardship.

Otranto Condominium Resident
809 Andrea Lane, Hanahan, SC 29410

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FirstService Residential Management

The property and buildings have significantly gone downhill and in need of corrective actions asap. The FS on site and the regional manager have mismanaged the property causing distress to the owners along w.safety concerns and negative impaxt.I'm property value. They have directed the board to retaliate against people.Who speak up and complain. According to multi complaint boards nationally, the answer is always they're at the direction of the board which is bogus since they licensed and co reacted for services. They then attempt to muzzle and threaten people w lunatics measures such legal action and fines. They are in violation of Florida statutes and don't care. They have a national pattern of this demonstrate behavior and conduct. Financial mismanagement is also involved. Pictures and statements from condo community available to substantiate these issues.

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Seacountry HO
, US
Aug 14, 2023 1:15 am EDT
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We are experiencing the same in California! How did you get it resolved? They need to be held accountable!

They know it’s too costly for a homeowner to go against them alone. We have had 4 homeowners who had been her 15, 20 plus years sell this year just to get away from FSR!

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FirstService Residential Randi sue fisher cam

We had problems with our plumbing and backups. We complained to building maintenance and CAM and she did nothing. She said its my own problem and we need to get our own plumber. The problem stemmed from the relining of the pipes but they insisted it was my problem.

This management company is indifferent and clueless unable to solve problems. Their officers take the side of their employees ignoring legitimate complaints. They are BOLD FACED LIARS not to be trusted in any way.

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Justice will be served for libel
, US
Apr 14, 2023 10:15 pm EDT
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Libel, cyber stalking and cyber harassment are punishable by law.

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Justice Has Been Served
Far Rockaway, US
Sep 14, 2022 9:38 pm EDT

A Convicted felon wrote this absurd false accusation, David Tomback.

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Chris McDougall
, US
Jan 13, 2020 10:13 am EST

I found hundreds or thousands of scam reviews and complaints about FirstService Residential property management here https://firstservice-residential.blogspot.com/

Go to that site and add your complaint story too, we are trying to shut them down.

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David Tomback
, US
Dec 18, 2018 10:24 am EST

The door to our building is broken for a week and the elevator is inoperable and the pool is not functioning

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FirstService Residential Customer service

The building is mismanaged.
The Board is indifferent.

The Maintenance workers goof off and steal from the building.

The manager comes late to work and leaves early.

Nobody gives a damn.
Complaints to the Corporate office go unnoticed. CEO Fallon is indifferent and doesn't respond to my letters.
This company only cares about profits and not people.

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10:03 pm EDT

FirstService Residential Payments not credited to account while they add more fees. Calls not returned.

First Service Residential is a property management firm serving the Home Owners Association of the subdivision I live in. I was late with quarterly payment which means additional fees. Financially this has been a tough year but I paid first two quarterly payments and all late fees. Sept 1 I received a letter advising me what I owed $235 ( included $135 fees). It further advised me that if I didn't pay or make arrangements within 15 days there would be more fees. I received the letter after returning home from my brothers funeral. I called their office on or about 9/15 to let them know I would make a payment as soon as possible - next week. I made payment on 9/21. When I called to make payment I was told I owed $285 which I paid. I assumed the extra $50 was more fees as promised in the 9/1 letter. My bank released funds on 9/22 but they were not credited to my account. I received another letter dated 9/23 that showed I owed $385. When I called I could not reach a property manager. I asked to speak with my property manager's supervisor. I was given a name and left a voice nail message. Voice mail greeting assured call would be answered in 24-48 hours. No call was made. I called back two days later and still could not speak with property manager. I learned the supervisor's name I was given was a coworker not a supervisor. I explained the timeline of calls and payments and wondered why my payment was not posted timely and why was I charged additional money when bank had released funds. Apparently they can't show two payment activities in one day. Their additional charges had priority over posting my payment. I was told there was a disclaimer please n the website saying payments are delayed for a few days. (No explanation why funds would be held if bank had already released funds. In the electronic age there isn't the float time there used to be. ). Apparently someone is using my money to make money while I'm charged more money after bank has cleared transaction...their receipt supports my claim when paynent was made.. Option I was given was to submit a request for waiver which would take from 60-90 days to resolve. I was told I would have to attend a Board meeting to obtain waiver. I attended a board meeting a couple of years ago and was treated very rude (Property Manager who was to escort me to the meering room (i had no clue where room wasl didn't bother to show me which room the meering was in. Board President told me to leave even though I was on agenda. I shouldn't have bothered since there was no discussion...decision made before I got there. It was humiliating and a total waste of time. Process was a sham as they didn't give a hoot. Homeowners aren't customers they are hostages. I didn't know what to do because I felt that $285 fees for $100 assessment was too high especially since I called them within their specified time period made the payment and was still charged additional fees. This was the second time I had made payment of what they told me I owed only to find out that fees were levied same day funds released from bank. There was sense in going before the board. I entered a complaint online at Yelp. Within hours a Marketing Manager contacted me about the "F" rating. We talked and she told me she would see what she could do and call me later. That was Mon. She emailed me late afternoon and told me she'd call me Tues. No call on Tuesday. I emailed her Tuesday and Wednesday requesting update. I left voice message on Thursday . she emailed me on Thursday. After four days of no response she informed me that the best way to handle the waiver request was the 60-90 process that would go before the board. She did nothing on my behalf and even after hearing my horrible experience going before the board could only suggest it as the best way for fair resolution. Just as experience tells me there is little chance for fair resolution and a big set up to be abused. First Residential Service only works for the association board. Homeowners need not expect f inairness or ethical treatment. Calls are not returned and the "tean' misleads about who is a supervisor and who is a coworker. Not sure what I will do. I don't have the money. If I did I would have to use it for transportation to funeral on one brother which will more than likely be next week followed by another plane ticket next month for last surviving brother's funeral. Hard enough cooing with loosing all of NY brothers within a 3 month period but dealing with First Residential Service takes it over the top.

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FirstService is WorstService
atlanta, US
Jul 23, 2022 7:38 pm EDT
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A First Service Residential employee has entered my unit without my permission and they

claimed they had to fix one sprinkler. Why not two or all? I don’t play with them. I’ve never

had any issues with that particular one. What made that single one different from others?

Having inspections before and passing all of them now requires one sprinkler to be fixed. Are

these people certified engineers to conduct inspections or are they First Residential Service

employees? I know one of them was. And why isn’t a notice left saying they were present to do

what they were doing?

Why every time the water is turned off and the expected time to be turned on at the very

expected time another email comes saying there is a delay. Why wait so long to send an email?

Not everyone works 9-5. Just like we have fines FSR should have one too. They need to be

accountable for their actions.

What about the time an email came out saying there was an issue with automatic payments not

going through with no solution? I immediately paid it only to have another payment taken out.

So now I have made two condo [censored] fee payments made. They don’t care if I had insufficient

funds due their poor mgmt.

Let’s talk about the lock put on the exit door on Cypress and 6th

. Thank God there was no fire I

suppose we could’ve used the water leaking into my unit. They can’t send an email or text but

can text 6 times about a dog park.

I had my insurance company fax my condo insurance and an employee at FSR employee say she

never received it. Again I contacted my agent to send it again for the 3rd time. My insurance

agent was surprised because she faxed it the years before and was confused and wanted to

verify the number several times and successfully to what she thought sent. I reached out again

to mgmt. via email claiming it was sent. This FRS employee says, “So this is what it is!”

A FSR employee came beating on my door aggressively. It woke me from my sleep. I was frozen

with fear. The beating on my door did not cease nor did I hear any words other than the

pounding on the door. I grabbed my phone to see if anyone was supposed to be at my unit.

Nothing. Then this person unlocked my door but couldn’t get in due to my security lock but

kept moving the handle up and down up and down. I finally had the courage to yell out who is

this. He said he was maintenance and there was a leak. I didn’t believe him he gave me his DL

and I called FRS MGMT. I asked him why he didn’t email, call or text. He said he had every right

to enter my unit without permission without contacting me during an emergency. I think I had

every right to shoot him if he walked in my unit.

There was a leak coming down into my unit for the second time. They had to get a professional

to check for moisture. An appointment was made to check both units. FSR employee never had

anyone come into my unit to check for moisture. This professional may have checked upstairs

but not mine. The understanding was to check both units. Completely wasted my time. They

should be held accountable for their actions or inactions.

There were hard footsteps coming from the top floor I went to mgmt. regarding this issue. They

coached me on how to address them. Why do I have to take matters into my own hand if FSR

there. Are we pinning residents against each other? Isn’t FSR supposed to be the buffer?

Coaching? I need you to tell them to stop dancing in the middle of the night when I am

sleeping.

And the Board ok’d a Holiday bonus last year? We just are getting back into the swing of things

and FSR want a bonus of $150 from each unit?

FirstService provide the WorstService

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5:41 pm EDT
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FirstService Residential Landlord abuse

FirstService Residential formerly known as Cooper Square Realty, is the absolute worst management company. I speak specifically about 85 E. End Ave. @83rd St.

I have been a tenant here for several years and experienced the transition between the old management company and FirstService Residential/ Cooper Square Realty. Watch out if you rent in this building if the management is still this company. You just may be paying that $10500 broker fee for a 2 bedroom the very next year, all because you demanded service or complained.

If you complain about the Super, Dwayne Doucette to the Property Manager Mona Agress, you will be targeted for non-lease renewal the following year. This happened to me, and to several tenants I know of, and I had to hire an attorney for last year's lease renewal. My attorney mentioned to me that my lease would be renewed by Robert Klehammer, the VP of Rentals only IF, I don't complain about the Super. So I remarked, "so does this mean I have to put up AND shut up?!" An answer was not necessary.

This second time around, I would be crazy to live in a place where you pay top dollar to be subject to harassment, racial slurs, intimidation, retaliatory behavior and sexual harassment.

Note: If you try to go higher up the ladder, you get stone walled with your complaints...so don't bother. The Holy Trinity made up of the Super, Property Manager and VP of Rentals covers for each other, so your only option pretty much is, to put up AND shut up.

There have been tenants in this building that have moved out due to the Super watching females in the gym; cameras zoomed in on tenants breasts, several female tenants who have expressed un-comfortableness being around this staff member; and out a total staff of approximately 14 people, there have been 4-5 union cases against this company and the Super! Can I say this building has some serious problems? The best part is, the management is fully aware of all the issues in this building since several tenants have gone to the top, as well as the building owners Black Rock. Nothing has been done to date to alleviate this unprofessional behavior from the management company.

By the way, when you alert people to the truth about the problems in the building, you will be getting a love letter from the Property Manager, Mona Agress threatening you into silence by reporting you the Dept. of State's Licensing services and the Real Estate Board of New York, and legal action due to the owner's potential loss of income.

Hmmm...I guess real estate brokers like myself are not allowed freedom of speech and the right to alert the public to abuses and tenant complaints. And-- if she were so concerned about potential loss of income, why do they constantly target good paying tenants for non-lease renewals because they complained or demanded service?

She should just focus on doing the job she's being paid for, instead of constantly sending tenants threatening letters and trying to intimidate them.

If you wish to live a sordid, salacious life with lots of intrigue and abuse to make your life a little more interesting-- and have cash to burn since you will probably not be renewed the year after, then this is the place to call home!

I would like to add a response to their response on behalf of Robert Klehammer that was posted below this: First off, I was targeted as soon as I demanded service and complained. And it was as simple as requesting to turn on the air-conditioning in the lobby on a hot day. I was in this building 3 years before with zero incident until I complained. I even put up with no air in the lobby for an entire year when these guys took over, and waited till the next season where I couldn't go through another hot season like this. So for the readers of this post, you can either look at their overall rating as it stands now, or believe the garbage that they respond to in reference to this review. Lastly, I would never waste my time posting lies.

If you believe this review to be false, I suggest speaking to tenants that live in this building before you decide to rent in it. Or just simply ask the people that work in the surrounding buildings who all know there's trouble in this building. (See Yelp.com for complete review)

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Emily Woo
, US
Feb 26, 2024 9:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

As a new homeowner I called the company 2/16/2024 8:47 pm to learn how to start the application for my pool approval. Very rude customer representative - would not tell me his name since did not introduce himself or give me a chance to ask. Just repeat the same sentence over and over again without answering my question. Then hung up before I did.

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Keith Cunningham
, US
Jul 31, 2023 7:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This is an attempt of the homeowner/resident to provide information as directed by the police to the management of the sexual predator that had been working the front desk of the "premier" high- rise in phoenix for years. Allison slammed the door. Video tells everything.

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Stacy M G
, US
Feb 13, 2023 7:59 am EST

FSR is the biggest scam ever! They must be investigated and reported!

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GuardianJD
Calgary, CA
Jan 08, 2023 12:26 am EST

If you have been impacted by first service residential look out for a class action in Calgary Alberta and join the fight against their negligence.

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catherine barrett
, US
Oct 10, 2019 5:31 pm EDT

They have a pattern of.mismanagement and threatening response towards people who report. Our community in Florida is a mess. This is a national trend according to muti web sites Yelp and BBB .

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RitaAV
, US
Sep 28, 2019 7:26 am EDT

FIRST SERVICE FIRSTSERVICE NYC STAY FAR AWAY YOU'RE WELCOME

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Erin P
, US
Apr 07, 2019 9:09 pm EDT

Customer service at the Calgary location is atrocious. Turnover of employees is very high. Very unhelpful staff that are clearly bitter. I would never recommend this branch.

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cutter3843
, US
Oct 15, 2018 1:02 am EDT

management company for condos a ripoff it has been for years have changed names like the reptiles skin the fraud and theft remains the same they get your money and the maintenance 0 AND DIRT rats and filth

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