First Aid Web
Reviews and Complaints

I'm the owner of www.cprclass.org. I am very sorry to hear about both of your experiences with these companies, but I'll tell you what...I will give both of you access to our online CPR program and mail you a wallet card, for free. We usually charge $18.95 per class, but since you had this unjust experience, I will set you up with the courses with no charge. Please contact us on our live support chat or send us an email and we will get an account set up for you. I hope to hear from you soon. :)

I ordered my card from cprtoday.com and they never sent it to me nor will they respond to my emails for over 3 weeks now. Does anyone know how I can go about contacting them to get either my card or a refund? If not, where can I go to file a complaint against them?

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97 days ago by Jamaal FirstAidWeb -2 Votes

Dear Sir/Madam:

While I understand your frustration at not having received your order I want to point something out - instead of leaving a nasty, hateful and - most importantly - anonymous comment (which is not only offensive but is also unproductive) you can simply contact us at support@firstaidweb.com (as instructed numerous times on our website). We reply to EVERY email (please make sure that our emails are not blocked by your ISP's spam blocker!) Our support team will be happy to assist you (that's what we're here for) in tracking your order or, failing that, promptly sending you a replacement order. It's that simple. We process and ship approximately 2, 000 order each month so it's inevitable that USPS may occasionally mis-direct or lose an envelope. I guarantee that we have NOTHING to gain by NOT sending you your order. Posting ugly comments without so much as telling us who you are is plain silly and certainly won't help us help you. Again, it's support@firstaidweb.com - but PLEASE, when writing us, be courteous (try to refrain from as you put it "giving us a piece of your mind") and at the very least provide us with your name and order number so that we may be able to assist you. Short of that, our hands are tied.

Regards,
Jamaal
Firstaidweb Team

95 days ago by Mark Eisenberg +2 Votes

I, too have been trying to get a hold of firstaidweb. They never reply to my emails either and refuse to provide a phone number to get in contact with them. I can asee there are complaints all over the internet against this company. I'd suggest skipping this company when looking to get yoiur certification.

24 days ago by azshy +1 Votes

I have the same experience. I took the test and paid for my CPR and First Aid wall certificate. It's been almost a month and it still has not come yet. I've tried to contact them through the support e-mail, but nothing has happened and not response so far. I'll definitely will NOT recommend this site to anybody.

Florence
Maryland

This happened to me as well. I paid for my CPR card and took the test. It's been almost a month and it still has not come yet. I've tried to contact them through the support e-mail, but nothing has happened besides the usual, "We regret to learn your order failed to reach you in a timely manner. Please contact us at support@firstaidweb.com so that we may confirm your shipping details and promptly send replacement certification." I told them they had the right address and please send it to me ASAP...Absolutely nothing. Guess I'll keep waiting. Definitely will NOT recommend this site to my co-workers

I, too have been trying to get a hold of firstaidweb. They never reply to my emails either and refuse to provide a phone number to get in contact with them. I can asee there are complaints all over the internet against this company. I'd suggest skipping this company when looking to get yoiur certification.

Dear Sir/Madam:

While I understand your frustration at not having received your order I want to point something out - instead of leaving a nasty, hateful and - most importantly - anonymous comment (which is not only offensive but is also unproductive) you can simply contact us at support@firstaidweb.com (as instructed numerous times on our website). We reply to EVERY email (please make sure that our emails are not blocked by your ISP's spam blocker!) Our support team will be happy to assist you (that's what we're here for) in tracking your order or, failing that, promptly sending you a replacement order. It's that simple. We process and ship approximately 2, 000 order each month so it's inevitable that USPS may occasionally mis-direct or lose an envelope. I guarantee that we have NOTHING to gain by NOT sending you your order. Posting ugly comments without so much as telling us who you are is plain silly and certainly won't help us help you. Again, it's support@firstaidweb.com - but PLEASE, when writing us, be courteous (try to refrain from as you put it "giving us a piece of your mind") and at the very least provide us with your name and order number so that we may be able to assist you. Short of that, our hands are tied.

Regards,
Jamaal
Firstaidweb Team

Reply is very important from the customer`s prospective.So far no one taken action .

This company has been loosing its reputation overtime.I paid $24.95 and passed the required test.However, I did not obtain the online certificate for CPR .Please kindly send to me the visible Certificate via my mailing address.Not too small one.I don`t think you have a problem of parer to issue the big size Certificate just to meet the demand of your client.

With regards
Negussie Erro
2895 S Tower way
Aurora, Co 80013
Tel [protected]

I took and passed my cpr online certification paid my 24.95 and it got taken out but when I tried to download my certificate I got nothing. I have tried the support website and it could not be found. Now there is no way of contacting anyone I sent an e-mail and have received nothing. I need my cdertificate or my money back I can't work without it.

Dear Ms. Spiru:

Our server log (as shown below) clearly indicates that your certification was downloaded from your IP address:

SERVER ACCESS LOG:
Registration: Time: 07/17/2009 00:25:29 REMOTE IP: 76.94.154.64
Download Begin: Time: 07/17/2009 18:40:49 REMOTE IP: 76.94.154.64
Download Completed: Time: 07/17/2009 18:40:49 REMOTE IP: 76.94.154.64

As always, we are happy to assist anyone who experiences difficulties with their download. As instructed on our website, simply contact us at support@firstaidweb.com for prompt assistance. However, to demonstrate good faith on our part a copy of your order is attached to this comment.

Regards,
Jamaal
Firstaidweb Team

We had the same problem with firstaidweb and too couldn't get a hold of them. We have filed a complaint and are building quite a large following of others who have recently had the same experience with them.
While we are waiting to hear from firstaidweb, we got our real, legit certification from www.emergencyuniversity.com.
We are not affiliated with them in anyway, but did want to let others know there is at least one honest company out there for obtaining real First Aid CPR, etc. certification: Emergency University.

I took the course more than a month ago and haven't received anything, I've contacted them no response I need my cards or my money back. Should do this to people

I took my cpr certification online at firstaidweb.com my card was charged but it would not let me print my card out nor has it been sent to me by mail. I have sent several emails and go no response. I want my card or my money back.

Tamica Burkett

I have also done the cpr/first aid course online and have not received card in the mail yet. and i have been charged ..this course was taken on January 2014..after reading the comments and complaints are all the same. this let me know that this company have really scammed us out of our money and need to be reported to the consumer affair board immediately!

Thank You,
Connie Williams,

I have also done the cpr course online and have not recieved my card yet. Thus, the money was taken from my account. I would like to have my card sent to my house because I need it for work. My conformation letter said it would be mailed out on or before October 19, 2009. If this can not be done, then I would like to get my money back.
Thank You,
Jacqueline Smith

I also did the program on line and charged the cost to credit card and have not recived my certificate card. Thank you judy.funk @frontiernet.net

I faced the same problem. My credit card account was charged but I have hot received my certification card.
I sent three messages at http://www.firstaidweb.com but have not received an answer.
I would like to get my certificate or money back.
Thank you.
Victor Kazantsev
e-mail: 5062390@gmail.com

I also did the program on line and charged the cost to a credit card and have not received my certification card.
Is there a time frame to receive this? I think there should be a note to the students how long it would be before we receive the card in the mail. If mine is lost please take the charges off my account.
Thank you.

Took the CPR on line exam on 8/17/09 (#[protected]) and I am still waiting for my wallet certification despite E-mailing to them. They certainly debited the fee from my account quickly... Need documentation for my clinic. Hopefully you can expedite the process.

Thank You.

Julie Schipf RN

I was supposed to receive the wallet certificate I ordered, last july 10 as stated in the confirmation sheet. However until this time I did not receive the shipment yet.

I am hoping you could expedite the process.

thank you.

I could not download my certificate wallet size i just want to make sure i receive my certificate in the mail because I have 2
weeks to sure proof of cpr certification.

I just read the cpr course, pass the test, made creditcard payment but cannot download the wallet certificate online

just got ripped off another victum

I TOOK THE CPR TEST. PAID THE $24.95 OFF MY CARD. IT CRAZY HOW PEOPLE CAN DO THINGS LIKE THIS AND GET AWAY WITH IT . YOU PLAYING WITH PEOPLE MONEY ITS NOT GAME. I WANT MY MONEY BACK AND IM GOUNG TO GET IT I DONT CARE WHAT I HAVE T DO TO GET IT I WORK TO HARD

My Husband and I took course from this website and like everyone else, paid the $24.95 for our wallet sized card in January, 2009 and here we are the beginning of March - AND NO CARDS RECEIVED YET! It is very frustrating to pay and put your trust in a company for the FEAR of being SCREWED. That is exactly how I am feeling right now.

I must mention, that I took the CPR course first, passed, paid and received my CPR card within 5 business days. I was impressed. This is the reason my husband took the CPR course and I took the BFA course. All we want is for us to get the cards due us and that we paid for!

First Aide and CPR courses are usually a hands on course for a better understanding of what and how to implement the different procedures. At the end of the course there is a written multiple choice test. It probably would have been cheaper and faster to get your certified card through your local American Red Cross. The instructors are certified to train the public and fully explain the life and death situations that may occur with the victim and the person that delivers the help. Most people do not get involved helping someone in an emergency situation in fear that they may be sued. Every state is different and perhaps you need to check if you are covered by a good samaritan law in the state you are in. Getting a certification over the internet would make me leary of anyone coming to my aide in an emergency after all it may be a life and death situation. Are you going to know how hard and fast your hand depressions are going to be if I need CPR over the internet? Not likely. Are you going to be able to feel my pulse over the internet? Are you going to know how to bandage my leg if it seriously gashed or even torn off my body? Or any other missing limb? There are certain ways to tie the wounded area up to prevent any more lost of blood. Can't learn that on the internet. Good luck with your on line certification card, and if you do receive it like your friend did I truely don't feel that you or any one else is qualified for it. From a former American Red Cross First Aide and CPR instructor, learn the hands on course you will have so much more advantage over your friend. You will know how to respond in an emergency situation.

I followed all the instructions and completed the test yet was unable to download and print BLS card. I was then prompted to put in my credit card info twice and still no card. I have emailed with no response. Help!

ON JAN. 30, 2017 I PASS THE TEST FOR CPR CARD ONLINE, AND WAS CHARGED $29.90, AND DIDNT RECEIVE MY CPR CARD, AND I SPOKEN TO VIVIAN @ [protected], AND SHE SAID THAT SHE WOULD REISSUE ANOTHER ONE. MINE YOU I TOLD HER I NEVER DID RECEIVE THE FIRST ONE, AND SHE MENTIONED IT WOULD TAKE 5 BUSINESS DAYS. THIS IS A SCAM, AND ISNT RIGHT THIS COMPANY RIPS OFF PEOPLE THAT ARE HONEST WORKING PEOPLE TRYING TO MAKE A EARNING. I POST THIS COMPLAINT YESTERDAY, AND IT WAS DELETED. BE AWARE OF THIS SCAM. GET INCONTACK WITH THE BETTER BUSINESS BUREAU. WWW.BBB.ORG
LET'S MY THE DIFFERENCE, AND PUT A STOP TO THIS!

ON JAN 30, 2017 I TOOK A CPR COURSE ONLINE. I DIDNT RECEIVE MY CPR CARD. IWAS TOLD IT WOULD COME IN THE MAIL WITHIN 5 BUSINESS WORKING DAYS. IT NEVER CAME. MONEY WAS TAKEN OUT OF MY ACCOUNT. THIS IS A RIP OFF, AND A BIG MONEY MAKING SCAM. PLEASE BE AWARE OF THIS COMPANY! IF YOU HAVE HAD THE SAME PROBLEM PLEASE CONTACT THE BETTER BUSINESS BUREAU. WWW. BBB.ORG PLEASE REPORT IT, AND MAKE THE DIFFERENCE. STOP THIS COMPANY, AND PUT AN END TO THIS SCAM THAT THEY ARE RUNNING, BE AWARE OF VIVIAN THE TELEPHONE NUMBER OF [protected].

My Husband and I took course from this website and like everyone else, paid the $24.95 for our wallet sized card in January, 2017 and here we are the beginning of March - AND NO CARDS RECEIVED YET! It is very frustrating to pay and put your trust in a company for the FEAR of being SCREWED. That is exactly how I am feeling right now.

I must mention, that I took the CPR course first, passed, paid and received my CPR card within 5 business days. I was impressed. This is the reason my husband took the CPR course and I took the BFA course. All we want is for us to get the cards due us and that we paid for!

My Husband and I took course from this website and like everyone else, paid the $24.95 for our wallet sized card in January, 2017 and here we are the beginning of March - AND NO CARDS RECEIVED YET! It is very frustrating to pay and put your trust in a company for the FEAR of being SCREWED. That is exactly how I am feeling right now.

I must mention, that I took the CPR course first, passed, paid and received my CPR card within 5 business days. I was impressed. This is the reason my husband took the CPR course and I took the BFA course. All we want is for us to get the cards due us and that we paid for!

I also used this company they took my money out of my bank twice and sent me nothing. I am contacting the U S Attorney Generals Office. I would sujust that every one do this so this company does not do this to anyone else.

I followed all the instructions, finished the course, paid with credit card, but I haven't received my card. I emailed them twice, I still no answer. This is the worst service!

Karen, Florida

Horrible customer service. Spoke with a Bryan, who is incredibly condescending and unprofessional in his demeanor. This CPR is not accredited by any recognised by any major CPR institutions. Bogus. Do not purchase! They refuse to refund. This is a scam. CPR certificate does not have a license number.

I took the course, passed the test, paid my money and i didnt get what i earn and paid for.

I WANT MY MONEY OR MY CPR CARD. I HAVE TAKING THE TEST AND PD FOR IT AND STILL NOTHING. AND NOTHING FROM YOU GUYS. NOT A RESPONSE AT ALL. PLEASE HELP ME SOMEONE. I FEEL AS THOUGH YOU AREN'T TRUE TO YOUR WORD. TOOK THE TEST ON OCT 29TH AND WAS SUPPOSE TO GET MY CARD ON OR BEFORE THE 5TH OF NOV. NOTHING WHY.

OMG. Am I EVER going to receive my CPR card that was obviously pd for threw my husbands debit card. This feels like a total Fraud. My heart aches at the thought that this could really happen to someone. I entrusted you guys to uphold your end and NOTHING, NOTHING so far. Please advise me of what to do. Once again I will tell you that I took the CPR test on Oct. 29th and was suppose to get the card on or before the 5th of Nov. You guys are on the Web and you are ripping people off. Shame on you. Then I get NO response back from you guys. It is as thou you are saying ### YOU. I want some results or perhaps other actions should be taking. I have e-mailed you and giving you my e-mail on several attempts. But, just in case you say you didn't get it I will give it to you again. It is sgarlavine70@yahoo.com. My name is Shoshanda Lavine. Please show that you care. This card is very important and will determine me keeping my job.

I had the same experience, At least you got something, I was charged and did not received anything, is this a scam or what. Firstaidweb Inc. is a fraud and I hope people do not get fool like us. Stay away from FirstaidWeb Inc.

This website is a complete fraud. My husband completed the course, proceeded to the payment page where it took his credit card info before loading the card to print. Once he hit submit it charged the card but never loaded the card to be printed. We emailed them twice and got no response and the # they have on the website is no longer in service...how convenient. I reported them to my bank as for fraud so I was refunded the money while my bank investigates this on our behalf.

A young man expressed desire to complete this program and once completed he printed out his new credental and hung the diploma on his wall and put the card in his wallet

I just downloaded it from online and printed the diplomas on some real pretty paper, threw it on the wall and took the certification to my jobs and had it placed in my training record.

I have been waiting for 3weeks now. I took the test and pass and paid for it and still nothing.Why should i have to go somewhere else after paying 30.00 for this. I didn't think this site would do this. I guess i was wrong I just want my card or my money so I can get my cpr card somewhere else. SOMEONE PLEASE HELP I REALLY NEED THIS CARD FOR MY JOB.!

Fraud I'm waiting on a response I was charged twice

They are a fraud I paid them took the cpr test pass and never received it

Never received the product! Beware people!

Invoice #192874 ID 192664 Transaction ID [protected] Passed CPR test, but my credit card name is listed as Alfonso Zerbi-Ortiz, Expiration date 11/30/11 . Please make those corrections for proper billing to my card. Thanks-- Alfonso Zerbi

If you took an online course that was not connected to a local real person provider/trainer, you got what you purchased. There are a lot of $19.95 training websites, if they don't require a hands on skills test by a local person, Stay away from them.

You got what you paid for.

I also took the course, and paid with credit card. It has been almost a month and I have no recieved my wallet card by mail. I have emailed twice and have gotten no response. I need this certification for a class and if I do not show proof of being certified I will fail the class. I am extremely frustrated and angry that I wasted the money and now I am going to possibly fail my class.

I'm having a problem already. i ordered a cpr card and they are saying insufficient funds but when i check my transaction, they have the money, so after all the comments i have read, i hope you guys got it together cause if not. you guys think your getting money now. i will make sure yall are stripped down to yall underwears if my card that i paid for is not here within five days. it will also be on the news worldwide!

I need my certificate asap I took this cpr corse on Feb. 16. 2009 Today is March 2, 2009 and still no certificate. I await our responce. My confirmation number is #[protected] Thanks and yes it was paid in full.

Hello I took this ###in corse too I paid because I need it for work purposes. I thought how cool Im done this was on Feb 16, 2009 Its now March 2nd and no card or certificate. W h Fck. I thought I was done still waiting for fn card

My Husband and I took course from this website and like everyone else, paid the $24.95 for our wallet sized card in January, 2009 and here we are the beginning of March - AND NO CARDS RECEIVED YET! It is very frustrating to pay and put your trust in a company for the FEAR of being SCREWED. That is exactly how I am feeling right now.

I must mention, that I took the CPR course first, passed, paid and received my CPR card within 5 business days. I was impressed. This is the reason my husband took the CPR course and I took the BFA course. All we want is for us to get the cards due us and that we paid for!

Took test paid twice and no card it has been weeks. Rip off

My Husband and I took course from this website and like everyone else, paid the $24.95 for our wallet sized card in January, 2009 and here we are the beginning of March - AND NO CARDS RECEIVED YET! It is very frustrating to pay and put your trust in a company for the FEAR of being SCREWED. That is exactly how I am feeling right now.

I must mention, that I took the CPR course first, passed, paid and received my CPR card within 5 business days. I was impressed. This is the reason my husband took the CPR course and I took the BFA course. All we want is for us to get the cards due us and that we paid for!

I took the two tests - first aid and CPR. they took my credit card number for both tests and the wallet cards. I passes both tests with 100% too. As soon as the card was accepted, the web site went dead...I could not reach them again. the disclaimer came out on my printer that there were ABSOLUTELY NO REFUNDS AND NO RECOURSE TO GET THE MONEY OR THE CARDS. hOW CAN THESE PEOPLE GET AWAY WITH THIS KIND OF FRAUD. I am a Director of Nursing, and sent most of my nurses to this site for CPR. I have had to call them all immediately -- some of them did the same thing I did -- and the site went "dead" on them too. I feel terrible to have been unknowingly part of this fraud. what am I to do about the money my nurses have lost when all they did was follow my instructions. It's a mess.

If anyone would like to Email me to let me know what state they are in please contact me at sweetmemaof4@yahoo.com

I am just here to tell you people that this company rip me off also. I believe that everyone that has dealt with this company need to call the US Attorne Generals Office about this company also make a complaint about PAYPAL because they ripping people off to by allowing this to happen when they what this company is doing.

Well, here i sit, waiting for a card to try and get a job, and these as**oles are ripping customers off. I really hope that they get what they deserve!

My wife bought their fraudulent product on February, 27 and it is now April 17. When she got no response, I got involved and traced them back to Allstate Moving and Storage of 70 Gazza Blvd, Farmingdale, NY 11735. The phone number there is [protected]. I think everyone they have ripped off should start calling them... Of course it will do no good. They make more promises on the phone and never call you back or deliver your product. But at least maybe someone will realize how badly they are ripping people off and start doing something about it.

I plan to do something about it and it is outlined below in the last letter that I sent to them this afternoon. Almost two months of runaround and broken promises is unacceptable. And it takes more than coming on this site and posting your happy message about contacting you to make it better, firstaidweb. We've tried and you don't answer. Now we know why there is no phone number on your website.

Here is a copy of my letter. I urge everyone who has had the same problem to take the same steps and maybe we can stop this fraudulent company.

---I have been very nice about the lies and lack of contact from this company. My wife took your online course and paid for a wallet card on Feb. 27. She needed to have her certification turned in within a few days so she would receive her yearly stipend at work (just over $900). The information on your site assured her that this was a reasonable time period to expect so she signed up.

After about 7 days of receiving nothing from you and her deadline approaching, she tried to e-mail your company. She got an autoresponder message that says someone would contact her in 24 hours or less. No one contacted her. She tried for the next three days and never got a response. Finally the e-mails started coming back as undeliverable so she asked me to help her figure it out. Since e-mail is the only contact information you have on your website, I found a phone number through your domain and left a message. Amazingly I received a phone call in a couple of days. I told the lady about the situation and she said that we should send another e-mail with the information in it and that she would get the card out to us. About a week later the card showed up… with the wrong name on it. My wife paid for your service with her PayPal account that she uses for her side business. The business name is --------- --------. In all of her e-mails she was very plain that the name for the card was ----- -------. Obviously no one bothered to read the e-mail completely and just used the name that appeared in the header. I would love to think that they just copied and pasted the wrong information but even --------- -------- was misspelled!

So she tried to e-mail again to ask if there was a way she could just print out a card.. hoping against hope that she could still turn it in and get the stipend. Of course, she got no response to her e-mails… So I called your moving and storage company again and tried to find out how she could print out a card instead of waiting for your incompetent employees to mess it up again. The lady I spoke to on the phone seemed to want to help so I calmly explained the situation to her and she said that she thought it could be done but she would have to check. I told her of the urgency yet again and she took my phone number and said she would call me back as soon as she found out. Of course I never got a phone call. That was 3 days ago.

I called this morning one more time and was told by the young girl who answered the phone that no one who dealt with firstaidweb.com was in at the moment. I told her the story and about all the broken promises and screw-ups and that if no one could take care of this today that I would be reversing charges on the credit card and she asked if I could call back in the morning. I told her that I could not since I would be leaving town in the morning. She asked for my phone number and said that she would have someone call me back shortly. Knowing that no one would call, I gave her the number anyway. Of course, no one called.

So the incompetence of your company has cost my wife $900 plus the $49.90 that she paid for the certification card. I am disputing the $49.90 charge with the credit card company and will also be reporting your shoddy business practices to the BBB, the NY state attorney general and anyone else I can think of. And I will also be posting this letter on any website I can find in hopes that other people will not be taken in by your lies. And before you try to threaten me with libel, believe me that every word I have typed is true and I have documentation to prove it. As a matter of fact, I think I will speak to a lawyer about trying to recover damages for the $900 your fraudulent promises costs my wife on her job, not to mention the fact that she also loses her position as a coach at her school because you have to be certified to be a coach.

I’m sorry it came to this but your company did nothing but take my wife’s money and make empty promises. Maybe you should post my letter on your ‘Testimonials’ page. Or better yet, maybe you should stick with the moving and storage business. Hopefully you are better at that than you are at firstaidweb.com.

I signed up for CPR/First Aid via FirstAidWeb.com in FEBRUARY, 2007. Because we were in the process of an adoption, time was of the essence, so I opted for the "download now" feature. I paid $50 through Paypal. No download, no card. I sent multiple emails, without ANY response from the company. Finally, we got our CPR/First Aid cards elsewhere. I put in a complaint to PayPal and -- guess what? -- They said "nontangible" items -- like CPR cards and first aid certificates -- were not covered under their buyer protection. I've called the phone number PayPal gave me for FirstAidWeb.com -- it's just a "full" mailbox, which won't allow you to leave any information. I am angry and frustrated at FirstAidWeb.com, and also at PayPal, which purports to give the buyer protection, but instead aids companies like FirstAidWeb.com in getting paid for their fraudulent claims!