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First Flight / Letter reached to different place and then returned to me

1 India Review updated:
Contact information:

Sir,
I booked a letter carrying some important bank documents, to SILIGURI (Darjilling), West Bengal on 07.04.2008. from Muskan Communications, Lanka, Varanasi.
It did not reach to the destination within 4 days. So I enquired the local office, where the lady in charge told me that she will look into the matter. After 2 more days, I was told that the letter could not be delivered, as the address could not be located. Since I had mentioned the phone no. of Siliguri, so the lady told me that the phone call from their Siliguri office was not attended at the address.
Now, when I checked the status of the letter at their site, http://www.firstflight.net, with my consignment number, J63143867, it showed that the letter had reached "Sigampettai" in place of Siliguri.
The letter was ultimately returned to me on15.04.2008, with the comment that address could not be located.
Needless to mention that I sent the papers again through speed post and it has been received also.
When I told the lady in charge that I want my money Rs. 75/- back, I was told that the money can not be returned as the address could not be located. As per her statement, since the letter reached Siliguri and it was tried to be delivered also, I have no claim on the refund.
But my question is that since it did not reach Siliguri, but it reached Sigampettai, so I should get beck Rs. 75/-.
I am copy pasting the consignment details as proof:
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Track your Shipment



Consignment Number Booking Date Origin Destination Status Receiver Delivery Status
Time/Reason Date
J63143867 7-Apr-2008 varanasi sigampettai Return to origin Address Insufficient 11-Apr-2008

Date Serving Location Status
07-Apr-2008 Varanasi Despatched From Origin
08-Apr-2008 Kolkatta Arrived At Hub.
09-Apr-2008 Kolkatta Despatched From Hub.
08-Apr-2008 Lucknow Arrived At Hub.
08-Apr-2008 Lucknow Despatched From Hub.
10-Apr-2008 Sigampettai Late Arrival Of Load At _______ Am / Pm
11-Apr-2008 Sigampettai Departure From Destination (RTO) - Address Insufficient
12-Apr-2008 Kolkatta Arrived At Hub
12-Apr-2008 Kolkatta Despatched From Hub

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I shall be thankful, if I get back my money.

Thanking you,
P K Mukherjee
Associate Professor
Department of Electronics Engineering
Institute of Technology
Banaras Hindu University
Varanasi - 221 005
[protected]
pradeepkm2002@gmail.com
pkm@bhu.ac.in

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Comments

  • Va
      3rd of Aug, 2010
    0 Votes
    First Flight - non delivery
    first flight courier
    India

    Hello,

    I made a courier with the consignment number A28193719 from hyderabad to gurgaon.When the courier was delivered to my friend he was not in the house and his brother received the courier.When my friend saw the courier after returning home ho found that the box was empty and nothing was there inside.

    I made a complaint in both hyderabad & gurgaon but its 4 days now and there has been no update.

    The service of the first flights courier is the worst of its kind...and the staff is very rude...when i went to file the complaint they were behaving as if i had stolen the item..

    i suggest to all not to use the first flight courier...

    Regards,
    Vamshi

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