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Fazoli's / Slow service

Kenosha, WI, United States Review updated:

I entered at about 11:30 AM. Made my order of which I was given a number
and tray with salad and drink cups. I took a seat and ate my salad After 30
minutes still no food I asked for manager after making a few complaints as in
customer who ordered after me received their food before me All I got was more
bread sticks and no food or explanation
I then said make mine to go after 45 minutes enough is enough . I left at
at 12:25 PM with food in bag.
Management never bothered to say a word to me or guests. What I would like
to see in future please if there is a problem have management come and
explain But not ignore me and give bad service. I do not know who to blame for
this situation but someone must be all I got was more bread sticks and no food
or explanation .Server did say sorry but no explanation .

Sh
Mar 1, 2014
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Comments

  • Li
      16th of Apr, 2014

    The service has really gone down hill the past 2-3 months. I spoke to an area supervisor 2 weeks ago. Last night that supervisor, store manager, and 2 other "corporate like" people met to discuss things. Today I am calling corporate to get contact information for the franchise owner. There is another serious issue that needs to be handled with this store as well.

    0 Votes

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