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Farm Bureau Insurance of Tennessee / farm bureau doesn't take responsibility for their drivers action

1 7185 East Andrew Johnson HwyChuckey, TN, United States Review updated:
Contact information:
Phone: 423-257-2380

Farm Bureau insurance company doesn't take responsibility for their drivers actions and doesn't pay claims. On November 3, 2006 my 2002 F-150 was legally parked at the parking lot of a country store. My husband was inside eating his breakfast. This 19 year old girl who is insured by Farm Bureau came around the corner and down the hill. She lost control of her 1999 Mazda Protege and slammed into the back of my parked F-150. She totaled her car and pushed my F150 8 feet. I have a big F150 that has a rear seat. I went and got 3 estimates and had my husband take them to the local Farm Bureau claims office. My husband was told that they weren't going to pay my claim and that they weren't responsible for hitting my truck. They wouldn't take any of the estimates nor would they give me a denial letter. I had to request on at least 4 separate occasions for a denial letter and was told that they told me verbally. Finally after Farm Bureau was notified by my insurance company that they were handling it for me magically a denial letter was sent to me.It is my opinion that they were waiting to send the denial letter to see if I was going to hire an attorney on my own.I spoke with Farm Bureau's district claims manager on Nov. 17, 2006 was told that hopefully all the witnesses of the accident had been interviewed . He advised me if their driver was at fault they would take care of my claim. As of today June 6, 2008 my claim still hasn't been paid for by Farm Bureau. On Nov. 17, 2006 I was contacted by Farm Bureaus District Claims manager again and was told that they weren't going to pay for my damages that their driver was put in an emergency situation so basically what they were saying was it was ok for their driver to hit my vehicle. The country store sits on a crossroad and Farm Bureau is trying to say that someone pulled out in front of her and caused her to hit my truck. What is very interesting is that I have 1 witness saying that it isn't true and another witness who is an insurance agent for Farm Bureau saying that this man pulled right out in front of her and what their driver did was right to hit my truck. So it doesn't take a rocket scientist to figure out who is lying in this mess. I advised Farm Bureau's district claims manager that they hit my truck and they needed to pay my claim because they were responsible. The district claims manager started yelling at me telling me no they weren't responsible. I told him that my insurance company said that they were at fault. The district claims manager screamed at me to tell my insurance company to Bring it on. I advised him that I would be contacting an attorney and his response was to Bring it on they had lawyers too. I handed the phone to my father who advised Farm Bureau that they needed to pay for my damages to my truck and if Farm Bureau wanted to try and go after someone else then that was their business. When my father got on the phone with the district claims manager his whole attitude changed he didn't scream and yell at my dad. So I don't know if he thought he could try and scare me because I was a woman but it sure didn't work. It just made me want to tell everyone all about Farm Bureau. I have filed a complain with the state of Tennessee Insurance Board as well as a complaint with the Better Business Bureau. I spoke with Farm Bureau yesterday and was transfered immediatly to their district claims manager who stated that they still wouldn't pay for my damages. It is my opinion that Farm Bureaus insured driver was speeding and overreacted. Farm Bureau is bad news and shouldn't be allowed to sell insurance in the state of Tennessee!!!

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  • Ta
      30th of Oct, 2008
    +1 Votes

    I say go hire an attorney and sue the girl then farm Bureau youve been more than patient so sue!!

  • Md
      20th of Aug, 2010
    +1 Votes

    I was looking to buy insurance for my house and car with Tennessee Farm Bureau. Your comments and the comments of other insured people have put me off completely. I will stay with my present insurer. Better to pay a few more dollars and know that you will have your claim settled promptly. That's why we buy insurance. And I will pray that I never get in an accident with a TFB insured person.

  • Tn
      19th of Apr, 2011
    +1 Votes

    This doesn't surprise me at all! We had TFB and substained damage to our roof during a bad hail storm in 2007 that left marks on our deck and beat the crap out of our roof shingles washing all kinds of pieces of roof down all around the house... Anyway long story short we took our claim all the way to the district claims guy for TN. They claimed the damage was due to foot traffic! I'm not kidding! They refused to pay... even though neighbors all around us substained damage and got new roofs. You wouldn't believe all the BS they gave us... even saying that it was possible we were in a pocket that didn't recieve hail even though I was home at the time and told them we had huge hail... I warn everyone I can away from this company!!!

  • Di
      17th of Jul, 2011
    +1 Votes

    I agree that Farm Bureau of Tennessee has to be the worst insurance company in the world. One of their policyholders passed me and just as his vehicle got by me his driveshaft blew up and the universal joint came back and hit my windshield. I got one of their agents on the phone. He did not dispute the facts of the case because the other driver did report it. However, this pompous ### said they weren't liable because their policyholder wasn't negligent because how did he know he was about to have a serious mechanical failure. As far as their commercials go, Charlie doesn't know jackshit.

  • Ti
      28th of Jun, 2014
    +1 Votes

    On June 6th 2014 We had a high wind storm hit our home. It removed 80% of the shingles on the roof and the ridge vents. We immediately called Farm Bureau and the adjusters office. They said they would be out the next day. I took off from work and had a contractor come and clean up the mess and tarp my roof while also waiting on the adjuster to show up. He never showed. The next day I called him back and he said he was in the area and would be out that afternoon. He never showed. I called him that afternoon and he said he would be out the following morning. I took a 3rd day off from work. Finally he showed up at 3 pm that afternoon. He looked over the damage both outside and inside and said he would have the claim settled in 3 to 4 days. That was 3 weeks ago. In the mean time we had more high winds and heavy rains and the tarps have began to leak as they are not meant to be a permanent fix to any roof. We now have even more damage to our home. If anyone is reading this please please please avoid Tennessee Farm Bureau insurance and avoid their agent Paul Smith of Maynardville Tennessee. Farm Bureau insurance is a scam

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